I'm trying to navigate my parent's home move to and new installation (TV/Phone/WiFi). We notified Rogers well in advance of the move date, secured a new Telephone number, then we gave the new telephone number to the family's Doctors, Dentist, lawyers, accountants, bank, and every friend and relative we have. We arranged the move-in schedules to accommodate the Rogers Technician's Window.... no one showed, no one texted, no one called. I had to call on behalf of my parents the next day to ask what happened. I was told 1) the technician wasn't available, 2) they can't see what package we were to receive, what the cost was and where it was going. Finally we were told the new telephone number my parents were give and shared with dozen's of people is no loner available, it has been "given away already"; we're asked to reschedule for 4 days later. 4 days for an elderly couple with no means of communication, nor TV, that's awful. Now they have to wait for another new number and cannot communicate with anyone, unless you physically go to their new home. Rogers is leaving faithful elderly customer without means of communication for over a week, stranded.
Rearrange our schedule again to attend on the 2nd appointment (this past Sunday), again no one showed up, no text, no call from Rogers. I called Rogers and was told "The technicians are just running a little late but still assigned. Please wait for a call and text from the technicians". 3 more hours, nothing, Called Rogers back, spend an hour talking to someone from Moncton, and was told we would have to "await a call from Rogers, to rebook a NEW installation date"!! Shame on you Rogers, This is how you treat your elderly customers who have been with you for nearly 40 years, without even the courtesy of notifying them when things are not going to work out.
I'm disgusted that a company whose executives speak proudly of customer service priorities can let something like this happen so often.
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