I have a Rogers Popular TV Package (non-ignite TV I guess).
I used to be able to watch TSN, Sportsnet, etc. from my computer. But now I'm getting an error on both platforms saying that my subscription has expired. What's going on here? Do I need ignite TV to get this working?
I can definitely understand your disappointment with no longer being able to gain access to some of your favourite sports content online. Just to confirm, are you trying to access TSN and Sportsnet directly through their designated platforms or via Rogers Anyplace TV? I regret to advise that TSN is no longer available On Demand, however, both TSN and Sportsnet should still be available for live streaming. Just a few questions to help better understand your situation:
- Can you tell us if any other channels are getting the same error when you try to load any content?
- Are you able to log in and stream any content via the corresponding apps using another device?
- What web browsers have you tested so far? (Chrome, Firefox, Incognito, etc.)
We can also take a closer look at our end to make sure everything is properly synced on the back end. Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.