Help with changing billing address

[NicYuXD]

I want to change the billing address but I cannot change it. please help

***Edited Labels***

[RogersYasmine · Accepted solution]

Hey @NicYuXD!

Thanks so much for posting your concern here in the community! 🙂

If you currently have any residential services with us, you would need to speak with one of our Moves Concierge agents directly so they can set up a move request to have your account and services transferred to the new location. Here is the contact information for our Rogers Moves Concierge team:

Call Centre:
1-877-696-6839
Sunday - Saturday: 7 am – 12 am ET

Live Chat Service:
https://www.rogershelp.com/customerserv/Bold_landing.php?s=1101
Sunday - Saturday: 7 am – 9 pm ET

If it is only wireless services that you have with us, then doing it via self-serve on Rogers.com is the way to go! For this, you would need to login to your online profile and then go to Profile & Settings > Billing Settings > Change Billing Address.  

If you are still having trouble, kindly send us a Private Message @CommunityHelps so we can guide you further! For more information on how our Private Messaging system works, please check out our blog.

Kind Regards!

RogersYasmine