Phone
How long waiti new phone.Early morning im order new phone. ***Edited Labels***
Forum Posts
Resolved! Looking at channel listings for Ignite and some key ones are missing.
I'm in Mississauga and when I look on the webpage https://www.rogers.com/bundles/channels I noticed some channels are missing compared to what I have on my Nextbox. The missing channels are (even as flex):ABC CBS NBC FOX Are these just an oversi...
Rogers Incapable of Sending SMS to Another Carrier?
I just tried to update my cell number in the Contact Information area. Before it commits the change, it attempts to send an SMS to the number you have entered. The only problem is the verificaiton code NEVER gets sent. My internet is with Rogers, ...
Terrible billing mistake during promotions offer period
I ordered the iPhone with promotion code, the billing offered without the discount, I spoke to several people and they confirmed this is error but no one fixed it, how can I complain, it’s impossible to get a human to fix it ***Edited Labels***
Billing after cancellation
I cancelled my Rogers Internet back in June 26, 2023 and received my last bill; however, I received a new bill for the month after the cancellation. I checked my account and it looks like that rogers cancelled my service but restarted it without noti...
Rogers billed me for usage after I closed my account and "credit operations" is now emailing me
My promotional price for ignite tv and internet expired on Dec 14, 2022. At the start of Dec I called to cancel my service as of that date.Then I got a bill on Dec 17 for $214. The charge on the bill was for usage "Dec 15- Jan 14" , strange as I alr...
Bulk account ZERO Customer care
I'm waiting for the Technician to show up for the appointment scheduled between 12-2 today to connect my service - it's 4 pm now.Customer service Mersida put me on hold for 1 1/2 hour - no resolution. And she was the 3rd person I spoke with. I'm on h...
Refund
I already canceled internet service and my last bill shows a credit balance of $27.24. Two months ago, I asked how to get my money refunded. The customer service agent told me that because I have my credit card registered they will refund my money th...
Customer Service
Hi there. Posting here because no one at Rogers will let you speak to a supervisor. I bought a new phone and plan a few weeks ago for my daughter as her phone was broken. I have been a customer with Rogers consistently since 1996 and felt the generic...
Help or support
I went through a half hour sign up yesterday with all my bank info so I would not have to fuss about that every month. Today I got an email saying there would be a statement coming every month so I can click on PAY Why can't this company keep track o...
Resolved! Pay Per Use Rates for U.S
can somebody tell me where I can find the 'pay per use' rates while traveling in the US? I'm a Michigan/Ontario truckdriver and I want to ditch my roam like home.... $10/day is getting rediculous! **Labels Added**
Results of communication
Contact with Rogers to correct my plan.Would you imagine what happened after? Nothing. So, they did NOTHING.I don't know why customer support exist in Rogers. **Added Labels**
returned phone but tracking from waybill has no update
Hi,I have returned 2 phones after our contract has ended last june 2023. i have received update for my other phone (with credit on the next bill) but not the other one.Now, i have received a bill and i was charged for the other phone. how will i be a...
I am very upset, I got a message claiming I have not returned my equipment but I have.
I returned a nonfunctioning 4K PVR via Canada Post using the label Rogers sent me I did not want to do this because I feared they would somehow lose it. I wanted to return it to a store and get an itemized receipt but they would not let me. N...
Fraud Charges
HiI have experiencing really bad experience with rogers I have return my phone in a month and now they are telling me that you have two accounts and the other which don’t know about is opened from almost 2 years and there is almost 4000$ plus dollars...
Cannot select wireless special offer - listing only higher priced plans. Misleading?
Hello everyone, I logged into myrogers and there is still listed a special offer for 90GB 5G Essentials Infinite for $55 However when I click through to get the offer it's not listed as one of the offers. Instead the site is only offering higher p...
Resolved! Plans
All I want is limited data 1 to 3 gigs. 500 minutes 500 texts Does such a plane exist? I find the site very cumbersome and I am old 77...thank you *Added Labels*
Resolved! Upfront Edge--total scam
My 2 year term with Rogers is up April 11. 11 days ago, I contacted Rogers to say I wanted to cancel my term after it was up. I was asked if I was keeping my device. I said I was keeping one and returning the other. I wanted to keep my phone numbers ...
What gets refunded when I return a phone from a hardware upgrade?
Let's say it's a $30/month financing charge for the phone I upgraded to (aka $1 per day basically). But after 20 days, I return it (30 day return window if done online). Would I still be on the hook for paying those 20 days aka ~$20 worth? Or do I ge...
how to permanently disable roam like home for oversea
I am traveling oversea and I like to use pay-per-use rate, to avoid a $15.00 per day roam-like-home fee. **Labels Added**
