Moving to a New Address. How do I check for Serviceability?
Is Rogers available in Victoria Harbour and if I’m moving from Barrie can I put my account on hold? **Labels Added**
Account Support
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Forum Posts
Unknown Charges
So I call Rogers because I’ve been charged for a service I had never asked for. Just noticed. Oh it’s been activated they say. Not with my knowledge it has not. Yama Yada Yada passed in to 5 people. BTW, I say, I’m really not happy with my package wo...
Contractors Damaged property
I just had two Rogers contractors come to my house mentioning they needed to replace a damaged cable in backyard. I let them in the back so they could have a look. Later I found they were digging a hole on the boulevard by the sidewalk at the edge ...
Rogers Did Not Transfer Account Into My Name
Called in with my dad so I could have togers put under my name to help build my credit. At no point did the agent ask for any ID, 2 years later turns out they have a policy of not switching till they get new IDs. Would of help if someone told me abou...
Resolved! Exchanging flex channels
Good day, I have logged into my Roger's account and when attempting to swap flex channels it sats: Sorry, there's a problem. Looks like there's a pending work order on your account! Please contact us for more help. What's that supposed to mean? I...
Unable to Suspend RPP line
I just suspended and reactivated my sister’s number for 2 months as she was out of the country that is linked to my account. I reached out asking for a temporary suspension of mine and was refused. It doesn’t say anywhere that RPP plans cannot be pau...
Resolved! What is a "Value Pack"?
I recently upgraded my mobile plan to "Infinite +20 Financing". I notice I have something called a "Value Pack" that's still there after upgrading. It costs $24 a month, but there's no description of exactly what it is. Do I need it for anything?...
Resolved! Changing an Infinite 5G Plan to Mobile Internet Plan
I have a 150GB Infinite plan and I don't use the phone/texting services. I want to change it to a Mobile Internet plan. Is it possible to do this without purchasing the modems advertised under the Mobile Internet plan section of the website? I'd just...
Can't See Currently Selected Flex channels
When I try to exchange my flex channels my channels that I have already selected doesn't show up. Why? ***EDITED LABELS***
Resolved! Switching to Rogers Internet Experience
I got a promotion email, and thought it's not bad, I give Rogers a try. Ever since, it had been a series of phone call and text chat to try fix everything that went wrong with them!!! Started with the router never got delivered, and the contract pr...
Rogers not commiting to plan adjustment
Hello, I created a new order over the phone with an agent. we set the pickup location to one of Roger's local stores. When I arrived at the store the agent mentioned that our order was cancelled since they didn't have any in stock. Instead of updatin...
Can't Cancel Internet Service - Keep getting charged
I cancelled my Rogers Internet Service on June 18, 2023. I was told to wait for my final bill and I would receive instructions on sending my modem back to Rogers. I waited and saw my final bill but didn't get return instructions for the modem, so I...
Temporary Number Still Active
I ported my # from Bell yesterday. Rogers game me a temporary #. That temporary # is messing with my text messages. They are coming up as a new # and in green when I text people. It comes up as “maybe ((me))” and a new chat starts. When I go on the m...
Mobile Equipment Upgrades
I requested an equipment upgrade to an iPhone 14 pro max on August 4,2023. 8 days later,the order was cancelled by Rogers on the grounds that I didn’t not pickup within that timeframe.(no prior notifications as to when the order was ready). I placed ...
Sportsnet and TSN pack subscribed but not working
I subscribed yesterday to the Sportsnet and TSN theme pack but today I am still not able to watch any of then TSN or Sportsnet channels. When I attempt to watch them I get a message "This requires a subscription. To watch this program, you'll need ti...
internal lock on my account because of a debt from 2007 that isn’t mine
Hello! I’ve been with rogers now for 7 years. This was my first and only rogers account. It is in good standing, paid every month, I have two cell phone lines, an iPad and smart home monitoring. Everything was fine on my account up until about 2 year...
The use of bubble mailer for sending eSIMs
I recently had to transfer my mobile services from Shaw to Rogers. When I received the SIM card, it came in an 8 x 10 in bubble mailer. First of all, since this is an eSIM, there is really no need to waste a SIM card and no importantly, mailing it...
Resolved! Streaming with pvr record
If I choose to just get internet but with streaming added on, will i be able to record shows like on ignite tv? *Added Labels*
Resolved! Account suspended
HiI am Harmanpreet (keep personal info private). My account is temporarily suspended. I have paid the bill as well today. So pls unsuspend it for me as I need it urgently for calling and texting.Thank you ***Edited Labels***
Collection issues
Hi there, About 5 years ago, while facing financial difficulties I missed my bill payments. Rogers then gave my account to a Collection agency and they called me and I made the payment to them. They then assured me that the payment is confirmed and ...
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