Smart Home Monitoring Billing
I have been billed more then what is on my contract agreed on Jan 9th **Labels Added**
Account Support
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Forum Posts
Invoicing for smart streaming & internet
when will I be involved? ***Added Labels***
Upgrading to Ignite Changes Charge Dates?
Has anyone noticed that when you upgrade to Ignite from Digital, the charge date gets moved up?Mine got moved up by about 2 weeks. So now I will have 2 Rogers charges within a month.I contacted Rogers on Chat and their agent informed me the billing s...
Billing Issue
I have a concern with you billing me 35 dollars more than our contract. I try to call to straighten out something that rogers had actually been preemptive about and get stuck with support that doubled down on me being wrong, and a long hold session w...
Wireless customer service
Interesting experience today, my wife and I are 20+ year customers with Rogers. In all that time we have never experienced this level of service in store and on the "Support" (that's what they apparently call it, they need to get a dictionary). We wa...
Customer service
I have spent to many hours on the phone with Rogers l have been promised a price and it was never applied to my account l called again this morning the call back time was nearly 11/2 hrs finally l got a live agent haha!!! She found the error,put me o...
Questions About Ignite TV Packages
Does anyone have the basic cable how much do you pay and do you steaming service to. Line stacktv tv netflicks or crave if so do you line them.Trynbg to figure out if I should kept my cable I like slice w global CTV mtv showcase and sports trying to ...
Resolved! Connected for Success
I am investigating the Rogers Connected for Success program and I do have one question. Is home phone service included in the pricing or is it something that would add to the monthly cost. Generally I felt that home phone was something that Rogers ...
Resolved! Disney Plus Promotion
When I switched plans in February to Ultimate Everything, I was told I get Disney Plus for 12 months for free, and a link showed up on my login page saying click here to add it. Tried again and again, does not work. 65 minutes on the phone with two...
Technical error on Promotion That they sent to me!!!
Cannot get my promotion because of a technical error at Rogers. Online with tech support and they cannot even get through. Why do they send promotions when you cannot get them. Bell here I come!!! ***Added Labels***
Ordered new phone online, waiting for return box package - Rogers Used Incomplete Address
Ordered a new phone for my niece and received it this week. Now waiting on the return package so I can ship back the old phone. Received a phone call from Purolator advising that they couldn't deliver because Rogers provided an incomplete address an...
Rogers ignite tv box charge
I had rogers ignite internet and also sent the tv box as a promo even though i said i wont use it i was sent it anyways. I have since moved 6 months after to a new location where i cant get internet service so i had it canceled. I was only told to re...
Disney+ Promo
I got an email offering me 6 months free of Disney on Jan. 23/23. I clicked on the link today and it says it has expired. The email says "redeem within 83 days". How do I get ahold of Rogers on this? I live chat box would be very helpful. *** Edi...
Unlimited Home Internet + Family Mobile Phone Plan Bundle?
Hi, does anyone know if Rogers offers some type of bundle where you'll get unlimited home internet and a family mobile phone plan? I don't need cable or any landlines. I'm not too good with phone mumbo jumbo so maybe I'm missing something on their we...
Unhappy with pricing
20 year customer.Paying $40 a month more than a new customer with a significant amount of less features ***ADDED LABELS***
turn off roam like home permanently
Is there any way to turn off roam like home permanently and just use international minutes?I need to make 2 phone calls when I'm away on two different days, seems ridiculous to pay $30 with RLH. ***Added Labels***
Proof of Purchase
HelloI have lost my phone and working with likewise to claim my phone. I received order agreement online which does not have IMEI of phone but have my name , device , purchase amount and proof of purchase I received with shipping box does not have pu...
Resolved! Returned my ignite internet equipment but received an email saying that I didn't
Hello everyone, The equipment return nightmare. Looks like this is a pretty common experience but I shipped my Ignite internet equipment, wires and all, at Canada Post on January 7th. Today, Jan 26th, I received an email saying that they di...
Resolved! Device Upgrade - Feedback
December 24 , my trial period for upgrade phone is ended and I got to Rogers app, and open it , I get promotion on iPhone 13 pro 1tb (old price 60$ , new price is 30$) Okey, deal , put 400$ down payment and get msg that I need to wait my phone 4+ wee...
Resolved! Upfront edge bill
Hello, I have currently have a upfront edge device that ended on Dec. 26th but I was not able to return it however I upgraded to a new phone thru online. My question is I have the $600 upfront edge amount on my bill would I still be charged for the o...
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