Terrible billing mistake during promotions offer period

[Gigi29]

I ordered the iPhone with promotion code, the billing offered without the discount, I spoke to several people and they confirmed this is error but no one fixed it, how can I complain, it’s impossible to get a human to fix it

***Edited Labels***

[RogersZia]

Good evening @Gigi29,

Welcome to the Community!

I can imagine how disappointing it must be to see that the promotion wasn't added successfully to your order. May I know how the order was placed?

We'd love to look into this in detail for you, and if the promotion is still available we'll try our best to rectify the error. For account assistance please send a PM to @CommunityHelps.

RogersZia