Good day @Sallytibay,
Thank you for your post! We've made it easier for you to change your Caller ID via MyRogers. To do so, see our steps below.
To change your Caller ID:
- Log in to MyRogers online (you cannot change your Caller ID from the MyRogers app).
- Select the wireless phone number for which you'd like to change the Caller ID.
- Select Change My Caller ID.
- Enter the new Caller ID in the First Name and Last Name fields. Your Caller ID should not contain profanity or any special characters or numbers.
- Select Continue. A window will appear showing your new Caller ID.
- Click Submit.
Keep in mind:
- Your new Caller ID will be updated immediately in MyRogers, but could take up to 24 hours to appear on your outgoing calls.
- Changing a Caller ID will add a new name to the Wireless account, which means that person will be able to make plan changes and buy/remove optional services like add-ons and travel packs.
- Your Caller ID will only appear for people that haven't saved your phone number as a contact. If the person you're calling has saved you on their phone's Contacts list, the name they've saved as a contact will display, along with your number.
Don't hesitate to let us know if you have questions. Hope this helps!
RogersMaude
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