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MMS charges

RealRexyI
I've been around

I’m being billed 31.50 for MMS messages (US Picture &Video) but I can’t see what I’m being billed for on my invoice. How can I see this information so I can reconcile it? The boards say to contact you directly

 

 

***Edited Labels***

3 REPLIES 3

Re: MMS charges

RogersZia
Moderator
Moderator

Good evening @RealRexyI,

 

Welcome to the Community!

 

MMS are picture and video messages, you are probably billed because you sent these messages to a US or International number. May I know what kind of information are you looking for? Are you looking for the recipient info? 

 

You can always send us a private message @CommunityHelps if you require account support :).

 

 

 

RogersZia

Re: MMS charges

Selwyn1
I've been around

This has to be some kind of new scam. I've got billed twice, 2nd time after reporting the issue.. more than CAD 400

Re: MMS charges

Good afternoon @Selwyn1,

 

Welcome to the Rogers Community and thank you for your post!

 

I can understand that seeing unexpected charges on your bill can be frustrating.

 

When you reported the issue, was the agent able to provide you with the telephone number(s) the MMS were sent to?

 

If you would like us to review your account, we'll need to discuss privately. Feel free to send a message to @CommunityHelps, when you have a chance, to allow us the opportunity to take a deeper look into this. 

 

To know how to send us a private message, check out this blog

 

Thanks!

 

RogersMaude

 

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