Bill for Cancelled Service

[urgor]

Hi there!
I have asked to cancel Ignite home internet in November, however support didn't it, and Rogers billed me for Ignite in December automatically. Then I turned off auto-bills, and texted support to turn it off. They said they did it. But next bill (for January) contained Ignite again. Support texted me I have to pay, and next bill will be corrected. I denied to do it, because it sounded too suspicious (they already failed do it in time). Another support specialist said service is cancelled and bill will be recalculated in 94 hours. Guess what? It wasn't!  So I called to support, and they pressed few buttons and ensured me my bill will recalculated in 5 work days. Time passed, and guess what? Bill was the same. Moreover now I have February bill, which (guess what?) contains Ignite again! So 3rd month in a row Rogers tries to charge me for 'cancelled' service. Could anybody help me fix this issue?

***Edited Labels***

[RogersZia]

Hello @urgor,

It's really disappointing to hear about your experience with customer service. While we're unable to cancel any services for you we'd be happy to review your account and provide clarity as to why a cancellation order was not created or did not go through. 

Please let us know if you require account assistance. You can also send us a private message @CommunityHelps.

RogersZia

[urgor · Accepted solution]

Thanks. My problem has been resolved. Can't understand why chat support was unable to do it at my first conversation...