Greetings everyone, I am writing to express my outrage over multiple Rogers CS employees' actions. I am appalled by how I have been treated and the lack of action to resolve my issue. I HAVE SUBMITTED MANY complaints with no response as promised wi...
Hello, My term is coming to an end and I am wondering if you need to have the box + contents in oder to return your device? I found some older posts but wanted to see what current requirements are. Thanks! **Labels Added**
Sorry long story; TLDR gist at bottom:On April 17/2024, I upgraded my current Ignite home internet service to include Ignite TV & home phone. Bell is discontinuing landline service in my neighborhood May 8. My Rogers installation (modem, tv box, etc)...
Is there a theme pack that contains Cozitv and Metv ? *Added Labels*
I have ben over charged three time and finally leaving rogers services forever: 1. I took a used iPhone 12 pro max from rogers for half the prices and i was told that if setup is done by agent one time $50 will be deducted from account but will be re...
I just upgraded total TV, as the package offered more channels and higher internet speed for about the same price. It was a quick decision, but now I see that it does not appear to have flex channels. In addition there is no place where the package...
When I saw this offer late last night, I jumped on it. Wouldn't you? Then I went to confirm it with Rogers' support, and was told they couldn't find such offer/discount. Isn't this bait-and-switch, false advertising?? **Added Labels**
I received a call from Rogers sales agent( 416-848-7068), saying they have a promotion for senior citizen and was asking for my recent bill amount, as I was suspicious I refused to say the amount and asked why should I tell you that and he disconnect...
I lost my phone sometime last week, i called for a replacement and was told i will get an email only to be told i was rejected. I have paid up two phones. This is my first time in five years to lose a phone. This is beginning to look like a scam clai...
I have been a Rogers Internet customer for 20 years. I have a discount expiring soon and I need to get the costs of my service down. I had an online chat with an agent who offered me a fixed price (not fixed discount) deal for 24 month. I have the...
Our current Ignite TV bundle expires today. Last night [Sept. 19] I called Rogers to try and get a new package that wasn't going to cost me the outrageous prices they were offering. I am not exaggerating when I tell you that I spent a total of 3 ho...
I am a Roger’s customer and I have had my device insured with likewize protection. I claimed from my broken device and followed the procedure as described by likewize protection. I received a new device and returned my previous one. However, they cha...
I have no Internet service since Thursday, migrating the internet service from Fido to Rogers. Been transferred from an agent to another agent for 3 long days trying to fix the modem. Finally today a tech showed up to take care of the new modem a...
Internet service, Contract price 64.99 monthly, however, charged 146.89, called twice and operator commit the issue and promise revise the bill within 48 hours, but, it has been 2 month, nothing changes. In side of the company process does not work a...
April 29th, 2024 Brutal experience with Rogers. I'm with Fido and wanted to get the Google Pixel 8 Pro in December due to a great deal. Ordered it. I saw that Rogers offered a 5G network for the same deal. I tried to switch. They cancelled the Fido p...
I have rogers internet service and the payment I made recently got posted to a incorrect rogers account. I called customer service asking them to transfer or refund but to my disappointment they said the payment cannot be transferred to my Rogers acc...
I have recently, switched from Rogers to another provider for both my phone and internet. The increased billing along with the amount of time to resolve questions with a live agent made me leave the service. I was a user for nearly 2 decades. I ha...
3 months ago, I randomly got an email saying my internet had been set up on my account. But I wasn't the one who set it up. Im in BC and the set up was in Ontario. Plus I already have rogers/shaw Internet here in BC. So I immediately reached out to r...
Where should I begin…. I went to the US because of an illness in the family, but few weeks prior, I spoke with Rogers agent to confirm LD charges, I was informed that it was included in my plan and that I should only have my roaming charges. This was...
Customer service agent repeatedly committed to a specific corporate rate cell phone offer and indicated the promise was recorded in notes on my account for any other agent to follow. She repeated and confirmed the monthly price at least 3 times. Wa...
