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Questions about billing after canceling service

On November 28th, 2022 I canceled my internet service by phone and sent back my device, on December 4th I paid my last bill, but today I received my internet bill about $140 it's higher than before and what is this fee?     ***Edited Labels***

Giftiaa by I've been around
  • 490 Views
  • 1 replies
  • 0 likes

Resolved! Tax Exemption/Exempt

How do you get the tax exempt for Rogers? is there a form someone can point me to?   ***EDITED LABELS***

Jand89 by I've been around
  • 14237 Views
  • 25 replies
  • 0 likes

Bulk account problem

I recently moved to a condo community where the condo fees cover Rogers service. However,I keep getting billed directly. I've spoken at least three times to agents in bulk accounts who keep saying they have fixed the problem, but now I've received an...

Resolved! (-) Billing Amount

If your current bill is: -$XX. Does the (-) denote a credit on the account? I retty sure it must as I constantly end up overpaying throug bank.     ***Edited Labels***

sthom9 by I've been here awhile
  • 18310 Views
  • 18 replies
  • 0 likes

Roaming Options While Travelling in the U.S

Travelling to Florida for 8 weeks. Just wondering what is the best option to take for using cell phone other than Roam like home as it looks very expensive to do when you have two phones.  Is Canada-US wide text and data plan a good option? any other...

Ezio1 by I've been here awhile
  • 1133 Views
  • 4 replies
  • 0 likes

Resolved! MMS DETAILED USAGE

Hi I was charged with MMS messages but the bill does not show the detail of time and date. How do I find this detail? The Myrogers online bill does not show that   *** Edited Labels ***

VOO by I've been here awhile
  • 3050 Views
  • 6 replies
  • 0 likes

Roam Like Home when calling US

Does anyone know if the daily Roam Like Home international rate includes calling the US from abroad or does it only include calls to Canada?  Thanks.   ***ADDED LABELS***

traveller by I've been here awhile
  • 511 Views
  • 1 replies
  • 0 likes

Resolved! Paying my financing balance after cancelling my account

I just switched from rogers to Telus. But I still have two phones in credit in rogers. The first one I have a remaining balance of $280 and the second one I have a balance of $1500. So I was wondering if there is a way I can still pay those phones wi...

Resolved! Returned Equipment

I have returned the equipment but I still received the email asking me to return it. I am so confused.     ***Edited Labels***

kenith by I'm here a lot
  • 893 Views
  • 4 replies
  • 0 likes

Installation fee for Rogers Ignite

Is anyone else being charged an installation fee of $149 when changing your current Rogers service to Ignite ?  Website indicates that a $39 install fee is waived but then at end of the call I was advised of this much higher install fee and that it c...

sable1969 by I've been around
  • 3228 Views
  • 4 replies
  • 0 likes

Customer Service

I have had many problems with ignite, 2 weeks ago I spent 2 hrs on phone with the tv blacking out & turning off by itself, finally decided to send me a new black box that of course never came &that’s been about 2 weeks This week I have a problem with...

dklaurin by I've been here awhile
  • 460 Views
  • 1 replies
  • 0 likes

How to access Disney+

I signed up for the free six months of Disney+ with Rogers. I already had Disney+ so paused my existing subscription. Now I can’t figure out to access it through Rogers. How does that work?   *Added Labels*

K-C2 by I've been around
  • 1068 Views
  • 1 replies
  • 0 likes

Billing Issues

Hi,   I was offered a BYOD plan from Rogers with great incentives.  I was given a device credit and able to port my number as well as a discount for being a loyal customer through the years. I had been planning to switch over in the fall, once my pho...

Re: Rogers WinBack Offer - Plan changed after

I was contacted by Rogers winback team on Dec 26, 2022 that offered me a great plan. I was with Fido and moved to Bell on Dec 24,2022. After getting to know the rogers winback deal I accepted the offer and decided to add a second line as well to my a...

venkat99 by I've been around
  • 1619 Views
  • 1 replies
  • 0 likes

6 hours to correct their mistake plus more delays

I ordered a phone for my son. They put most of my address on the shipping but forgot an “East” on the street. There is no house at the same address but with West and my address with my account with Rogers has the East included. We waited for a week a...

Benb101 by I've been around
  • 784 Views
  • 4 replies
  • 0 likes

Billing

Whats wrong with rogers l cant get ahold of them no service for 3 months but there still charging me fot it   *Added Labels*

harrisc_ by I've been here awhile
  • 385 Views
  • 1 replies
  • 0 likes

How does one actually get any support?

How does one actually get any support?   So far I see Twit Face Instagram.   That is just great for 12 year olds. What about adults?   Come on magic community. I was forced here.   ***Edited Labels***

Apollogz by I've been here awhile
  • 342 Views
  • 1 replies
  • 0 likes