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Resolved! Early Return of Upfront Edge Device

My Upfront Edge plan term ends in 4 months (April). I have read about the problems people have with returning Upfront Edge devices and getting charged the Upfront Edge amount. I want to return my Upfront Edge device as soon as possible and am prepare...

ayf by I'm here a lot
  • 1389 Views
  • 1 replies
  • 0 likes

Resolved! Getting Billed on the Cancelled Account

We caneclled the Rogers internet serviec in Feb/Mar and on Mar 14th we sent white tower with the mailing lable provided by Rogers.     July, my wife found Rogers has been chanrgeing her credit card non stop and it was over $715 dollar.      As of tod...

Extremely poor wait time

I have trying for over a month to contact Rogers Internet over the phone. I have waited so many times over 1.5 hours or more and no answer. What happened to a call centre and customer service. Thank God I am not calling about a service outage. This i...

Darrell23 by I've been around
  • 624 Views
  • 2 replies
  • 0 likes

Wait time Live Chat

Why do the chat line disconnects you when they can't help you?Also...I was on hold for 2 hrs , they closed at 10pm so I was cut off. Nice service!!!!!!!!!   *Added Labels*

Doc6 by I've been around
  • 557 Views
  • 1 replies
  • 0 likes

Backlog of iPhone 15 Pro

Find it very angering that I can’t switch from order from the warehouse to pick up without losing my current plan that was offered by retention 3 months ago (which has MUCH MORE data than in-market plans now for the same money). I’m on a trip when th...

Number porting and eSIM

Added line to my already existing rogers account. Other line was required porting number from virgin mobile.Number porting completed before receiving new sim card.Is new sim card would have new number or old?   *Added Labels*

User2023 by I've been here awhile
  • 674 Views
  • 1 replies
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Resolved! Upfront Edge Return Kit

upgraded my phone 2 days ago at roggers store . . When I received my phone I did not receive the return kit for my old phone. I have a 560 upfront edge amount and roggers staff told me I need the return kit so I can send back my old phone as what I a...

Singh9 by I've been around
  • 1905 Views
  • 5 replies
  • 0 likes

International Long Distance and CP24

My senior mother was forced to change to Ignite from the legacy version. The Rogers rep told me to call back to have international long distance added that was already on the legacy version. Now I am waiting over an hour on the phone waiting. Why do ...

Alpha9514 by I've been here awhile
  • 1288 Views
  • 4 replies
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Higher bill

Hi,I bought iPhone 14 on boxing week sale.I was told that I will be charged $14 for phone financing and $50 for Roger’s plan.I got my first bill $95. When I asked the store agent he said it will be fixed in next month but now my new bill is issued wh...

Aliya1 by I've been here awhile
  • 703 Views
  • 2 replies
  • 0 likes

Move

Had a scheduled move install set up Dec 22. 2023. Tech canceled (had an emergency. Was informed by customer service as they call it that someone would contact me the next day to complete the install. No one called. I called Roger’s asked for my insta...

JoshV by I've been here awhile
  • 429 Views
  • 1 replies
  • 0 likes

Installation charges not mentioned by sales person

I'm here to explain about a unsatisfying & sad experience with Rogers internet! I recently got a Roger's internet connection for my home as my previous provider, Virgin, was pricier than what Rogers was offering me. On my first bill, I was shocked to...

Adarsh1 by I've been around
  • 875 Views
  • 2 replies
  • 0 likes

Transfer old number

I requested to transfer my current phone number from Fido to a new Rogers plan. I finally got the text from Fido confirming the request but I don’t know what to do now. I had to use my Fido SIM card to receive the text, should I now switch to the Rog...

dcq5 by I've been here awhile
  • 2114 Views
  • 3 replies
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Resolved! Roam Like Home

Hello, I am a new Rogers customer, recently switched over from Fido. I noticed on my latest bill that I was charged for 2 days of Roam Like Home ($12/day) and I called customer service. They informed me that this is because I received a few phone cal...

miscazn by I've been here awhile
  • 3024 Views
  • 6 replies
  • 0 likes

Resolved! How many set-top boxes included "Total TV" plan?

I am looking for confirmation after live chat was unsuccessful in achieving the answer with 2 people. Rogers Ignite Total TV plan... The wording does not mention "rental" for 2 additional boxes. I just want to know,  does it includes 3 boxes w/remote...

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Changing wireless plan changes the phone plan contract?

Hi, on black friday i got plan which isSUMMARY OF FEESMonthly Fees – Plan $60.00 MonthlyPayment – Financed Device $42.80Monthly Fees – Add-ons $0.00 Monthly Payment – Financed Device GST/HST $5.57Total Monthly Fees for WirelessService (before applica...

Im being phantom billed for a service I dont have.

I used to have Rogers internet last year until I called to cancel the internet. Instead of cancelling the internet the agent "suspended" my account which I didnt know. I had assumed she cancelled it and I returned the modem and moved out of the place...

JR30 by I'm here a lot
  • 708 Views
  • 1 replies
  • 1 likes

"CommunityConnect" Charges

I called the number for Rogers' low-income program Community Connect as a first-time customer and ordered Ignite Internet. They Slammed me with $160 in charges they never mentioned on the phone!I'm going to demand they waive them or Cancle my service...

Issue trying to upgrade phone online

Every time I try to complete my upgrade online it tells me that something went wrong and gives me the option to chat, but nobody is available through chat or on the phone because of the holiday. Just wondering why I can’t complete the upgrade myself ...

Betyy by I've been around
  • 1073 Views
  • 3 replies
  • 1 likes