06-27-2024 11:39 AM - last edited on 06-27-2024 12:21 PM by RogersMoin
Hello,
I'm currently in the process of trading in an iPad. From my understanding, there are only three conditions required for trading in an iPad:
My device meets these criteria but is slightly bent and has a scuffed aluminum frame. However, the store believes it is not eligible for trade-in. The iPad is fully functional.
Could you please clarify Rogers' trade-in policy? Are there additional factors beyond these three that you examine?
The store seems more concerned about CSAT and dealing with subsequent likewize complaints than following policy?
Thanks.
*Added Labels*
06-27-2024 11:59 AM