Rude customer service

[Donnyli]

Very rude customer service and hangs up customer. Both general customer service and validation team hung up on me when they know they are incompetent in their job. Never gonna stick with Rogers once contract is done.

*Added Labels*

[fiona59]

At least you have customer service.  Pay as You Go gets nada, not even online access to their accounts.

[RogersZia]

Good afternoon @Donnyli,

Welcome to the Community!

It is disappointing to learn about your recent experience with customer service and the validation team. If you'd like we can definitely provide feedback on your recent interactions and this can be a coaching opportunity as well.

I sincerely hope you were able to get in touch with us and get your issue resolved. Let us know if you still require assistance.

RogersZia