When travelling abroad I buy local eSIMs for my data. I then switch the cellular data to my local eSIM, turn off data roaming on my Roger’s eSIM, keep my Roger’s eSIM turned on and set that to the default for the voice line. I assumed that would mean...
I was dealing with a rep yesterday, strictly told her that I was only inquiring about a potential upgrade as well as a 3rd additional line with possible financing. Long story short I had to get back to work and requested that our discussion be quoted...
I have a question about equipment returns.I had to return my wifi router and tv box but I couldn’t find my tv box so I returned the router via Canada post using the QR Code that was sent to my email. I then later found the tv box and want to make a r...
I have been having issues with my home internet connection for the past month or so. I called technical support numerous times and was told there was interference in one of my lines. A Rogers technician was sent out to the house to try and resolve th...
Guys I do not like your solution , I do not have any phones, I asked you to help me to make it half way, I can not pay 775 plus 240 save and return!!!!office of the president is not professional!!! Come on I have to move to another company **Labe...
My phone stopped working back in May 2024. I started 5 different cases (244644968, 244512418, 244650594, 00663800 & 244495519) which they kept saying were 'closed' but the phone never worked again so not 1 case was ever dealt with appropriately. This...
I have a Can-US plan and will be in the US for six months... are there any limits for continued US usage? (I'm concerned that I might accidentally stumble into something similar to the ROGERS-EXT "fair use" policy and have my service suspended while ...
I bought a plan black Friday. $0/month iPhone 16. I picked a phone that was 2-3days deliver. About 10 days later I get an email from Rogers saying "Your device is on backorder - Can't wait for a new device? You can switch to another model by contacti...
Hi I’ve been with Roger’s for 20 years and all of a sudden I can’t upgrade to new iPhone for 3 of my lines without 1000 dollar down payment for each, so a total of 3000 dollars for 3 iPhones, they have never asked me for a down payment for a phone be...
So I bought two iPhone 16’s on Cyber Monday for $14 or $16 a month. I can’t remember exactly and they never sent an actual invoice.Looking at my online account and its showing $45 a month per phone just for the device finance.Anyone else having this ...
Hi There, I'm looking for help. I have now spoken to at least 5 different CSRs and 2 managers. Until today Rogers promised me a loyalty deal of a LTE data only plan - 250gb/$70 month, as long as i purchased the modem. So i went out and purchased...
I wanted to cancel my home internet because I am moving to the USA, so I called Rogers customer service on 01.12.2023 and told them that I wanted to cancel my internet plan with Rogers. The customer representative told me that there would be a cancel...
I’m a Fido Customer who saw an email for a plan for $70 for 150GB, I asked the online assistant about this and chatted with someone who said he could get me that.However, my bill shows it’s $110 for the plan and I’m not happy about this, will the amo...
We tried calling 4 times to Roger’s and each time when call was transferred to specialist the call was dropped3 hours later problems not solveie changing her Roger’s. Com password ***Edited Labels***
I was Rogers Ignite internet customer for over 3 years and due to some changed in life, I had to relocate to BC. I still had a few months left until my contract expired when the move was decided, I reached out to Rogers 1 month prior to my moving day...
I was recently told that if I can’t use voice services, Rogers offers TTY as the only accessibility solution for callbacks. For those who might not know, TTY is a system where messages are typed and sent through a special device, allowing communicati...
My boyfriend waited 45 minutes in a store for service and got fed up, went home and made an online order instead, wanting to switch from Bell after I told him about Rogers being a good company. They cancelled his order without notice. He chatted on...
I've been dealing with a pricing issue since August. I share a concern, dealt with rep in president office who is supposed to be looking into it but never responds to my callsCan someone advise how and where I direct a complaint to rogers ombudsman ...
Fake bill as i never ordered,received ,installed any Simm cards in my cell phone ***Added Labels***
I have a Rogers wireless plan with I think just over a year left but I'm moving from Southern Ontario to a community in north Nunavut where the Rogers coverage is almost non-existent. Is there language in Rogers contracts to cancel my service and giv...
