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Rogers Red Mastercard Credit Bureau Reporting

Which credit bureau does Roger’s bank pull credit reports from when you apply for the Red or World Elite Mastercard? Is it Equifax or Transunion? It appears for phones/cable it’s Transunion.

mhosein by I've been here awhile
  • 368 Views
  • 1 replies
  • 0 likes

Resolved! Worst Service Ever - DO NOT USE ROGERS

Today ends a six month mess trying to resolve an issue just trying to obtain cell service. Back in June 2024 I was a Rogers customer and switched to Public (who I highly recommend now). Rogers called me back and said they would match what Public phon...

LizOliver by I've been around
  • 387 Views
  • 1 replies
  • 1 likes

keeping email address

Im planning a move to an area Rogers does not have cable, tv or phone service. My current tv/phone/internet will be terminated because of the new location. Can I subscribe to wireless internet where I know Rogers has 5G and keep my current email addr...

cjw2 by I plan to stick around
  • 3228 Views
  • 15 replies
  • 0 likes

My account has been suspended

Dushyant here, my account has been suspended today I made a payment of 190$ to pay my bill through Scotia bank. Haven’t it received or not?   ***Edited Labels***

Dushyant6 by I've been here awhile
  • 859 Views
  • 1 replies
  • 0 likes

Add another phone number

Hi, I have another phone number with a different carrier that I currently use on the same phone alongside my Rogers line. One sim card other e-sim.  Is there a way to transfer this number to Rogers to avoid paying the extra monthly fee to the oth...

arashso by I've been around
  • 585 Views
  • 1 replies
  • 0 likes

Resolved! 1000 long distance and 1000 international minutes clarification

My current bill indicates the following: "Your services include:Unlim Can-Wide Calling//-Unlim Can-Wide Txt,Pic&VidMsgs//- 1000 LD mins frmCan to US&1000 Intl LDmins frm Can to BGD, CHN(incl.HK), IND, MEX & UK.See rogers.com/longdistancefor pay-per-u...

nzoka by I've been here awhile
  • 1040 Views
  • 2 replies
  • 0 likes

Virtual Assitant

It is now Mission Impossible to getlive person from  Rogers customer service. I see that there is a something called Virtual Assistant  Anna which I found completelu uselless. When I tried to discuss some service charges thar were not requested I fou...

Palilulac by I plan to stick around
  • 504 Views
  • 3 replies
  • 1 likes

Returned 2 Devices

Hi, I am a user who returned 2 devices via the official Rogers store. However, I received an invoice to show up to pay one of the device amounts of $230 CAD.I can provide recipt what I got from Rogers store.       ***Added Labels***

Lee15 by I've been around
  • 316 Views
  • 1 replies
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Resolved! 8 hours spent trying to return our phones

Never in my life have I encountered such an unbelievably terrible process. Anywhere. Ever. PLEASE. We just want to return our phones for the upfront edge / save and return program. Why is it SO HARD to get a return kit?!? I've called and waited on ho...

crobjgro by I've been around
  • 345 Views
  • 1 replies
  • 1 likes

Winback deals

I am sick of the "game" that has to be played to get a respectable price.  New customers getting better pricing than a 30yr customer.  To get good pricing you must first cancel your services then someone will offer you a reasonable offer.  It use to ...

jlowry by I've been here awhile
  • 332 Views
  • 1 replies
  • 0 likes

Billing

I just started with Rogers on November 26, but my new due date is December 18.My question is, why isn't the 26 of December?     ***Edited Labels***

Poor customer loyalty

After more than 20 years with Rogers, I’m honestly so disappointed with how they handle loyal customers.I recently reached out to see if I could lower my monthly costs, especially since Telus and even Fido (which Rogers owns!) have much better prices...

pick by I've been here awhile
  • 387 Views
  • 2 replies
  • 1 likes

Refund fees

I’ve been with Rogers for a few years and I recently got a new iPhone and switched my plan. I’m realizing I prefer my old phone and plan and would like to return it. Will Rogers reimburse me for the $70 activation fee as well?     ***Edited Labels***

Drewhill by I've been around
  • 287 Views
  • 1 replies
  • 0 likes

Complaint about Likewize

Hello Team,   I’m reaching out about my recent claim for my lost phone. Despite paying insurance premiums to Rogers, I’m not getting any help. Rogers directed me to Likewize, but your team says the decision is final and can’t be escalated or re-submi...

Wireless Home Phone Long Distance Rates

Hi,Can someone please decipher the following Rogers website:Wireless Home Phone - RogersI don't have an add-on, and I was charged $1.65/min for a long-distance call to Greece.From what I understand, if I had the add-on, the first 200 minutes would co...

Voluntary Temporary Suspension

I want to hold my sim as I travelling to India and don’t want to use the phone for a few months. Will resume once i am back. I want to temporarily suspend or hold my no and is looking for minimal payment to keep my line in hold and still not use it. ...

Vidushi16 by I've been around
  • 2289 Views
  • 3 replies
  • 0 likes