Resolved! Former employee discount
Hi there i recently left rogers how do i get former employee discount. ***Edited Labels***
Account Support
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Forum Posts
Winback
Recently left from Rogers, been with them since 2001. My wife and I both own our phones and were looking for a good offer from rogers byod plans. No luck.The new provider we switched to has network issues in our area which is a big issue. Not sure if...
Why can't an existing line be converted to a 55+ account?
I have been a Rogers customer for decades. Having recently retired, I don't need massive amounts of data or a ton of features on my wireless account. Rogers offers a 55+ account, but it's only for new activations (!?!). How does that make sense? D...
The Office of the President has ignored me.
Raveen from the office of the President has been ignoring me for weeks. I was told that he’d respond after his holiday. After a couple emails and multiple phone calls I’m still here.I was charged for internet services from my old apartment for up to ...
Why I Regret Switching to Rogers: My Billing Nightmare
Why I Regret Switching to Rogers: My Billing Nightmare After six years with Virgin Mobile, I decided to switch my mobile service to Rogers less than 30 days ago. Their offer? A new Google phone for just $5 a month. It sounded like a great deal and wa...
What's wrong? Can you fix this please.
The customer support team needs to improve their skill. I see my bill is wrong: $39.95 with the plan itself and I am supposed to have $5 discount for setting up the auto payment, but I did not get the discount. I went on online chat to find out w...
Resolved! Compliments - Customer Service
This post is about feedback of agent: It would delightful to connect agent such as Christina, we were chatting regarding what are the charges it's going to have for next month, agent was really keen with explanation , here we are pay gratitude over t...
Resolved! Clear and Professional
I want to thank Priyanka from call customer service-billing enquiy department. She explained my billing enquires clearly and listened with patience and dedication to work. I wish you all the success in your career and life. Thank you again. **Label...
Service à la clientèle
Bonjour a vousJe tenais à prendre quelques minutes pour vous mentionner que j'ai reçu un service à la clientèle exemplaireSachez que vous avez une employée exceptionnelle et que si tout le monde étais comme elle le service à la clientèle serais extra...
Still billed after switching to Bell
hey so i recently switched from rogers to Bell MTS as a phone company cause my Rogers contract is up (I got a 2-year contract) Rogers says I never paid my past bill with them, which I did because I got an email saying the payment was confirmed. plus ...
Rogers' billing error from 2023 for a 1-week account has turned into a Collection Notice
I'd like to speak with someone in the President's Office regarding this matter. My 1-week account was supposed to have been closed in September 2023 following payment and statement showing $0. In September 2024, I received an emailed statement from...
Recently switched my internet over to Rogers because I was getting an interruption in my previous service once and awhile.
Previous service I thought was inconvenient to be interrupted once a month. I was with them 10 years. Was going to upgrade to high speed and didn't like their offer. So young rep came to my door and usually I turn them all away. But this day I agreed...
Rogers Misleading Information Regarding Phone Exchange
To whom it may concern, I am writing to formally address a situation that has caused significant inconvenience and frustration since my recent move to Rogers from Freedom Mobile in August 2024. I activated a Samsung Galaxy Fold 6 at that time and was...
Devices Sent & Received But Still Showing Save & Return Charges On Account
I have 2 existing devices on save & return in good working condition. I upgraded to new devices approx. 90 days before the save & return deadline. 'Return Kits' were issued and both existing devices were shipped back by purlolator and received at the...
Resolved! Fastmile Nokia - Tried to suspend service for 7 months: need help
Hi - I raised this topic on a Reddit page and I was suggested to post here in order to get help. Here's the background and problem statement: I had good success in using Rogers 5G service over the summer at my cabin. Before getting the service, I w...
Rogers saying I didn't return my equipment
I got en email saying I haven't returned the equipment after cancelling services with Rogers.In fact I sent it the day after, and they received it the day after I sent it. It was a signature item so tell me how they signed for it but claim they didn'...
Should you give your social insurance number to an internet provider?
I am trying to get Rogers Internet into my mother's senior home. I called last night and spend substantial time on the phone. An option was given to me for a call back. The wait time was about 30 minutes. My request was for a quote for Internet. Inco...
Resolved! Self-Serve & Service Setup Fee Charge
I pre-ordered the iPhone 16 Pro Max 512GB through the online portal. The advertisement stated that the $70 setup fee would be credited, but my recent bill still includes this charge. The only credit applied was the $40 booking fee. Please address thi...
No access to email
I was able to open my email all day yesterday. Then all of a sudden around 6:30PM. I no longer have access. I call the chat line and was on the conversation for 3 hours. No help. Called today 1 employee told me it's my fault, I canceled the account i...
Resolved! Suspicious Fraud
Hi there, I ordered a device on Nov 23 and joined the plan. Since I did not receive the delivery confirmation email, I called Rogers customer service and found out that my account is suspicious fraud. I tried to call the numbers with ext 8755 numbers...
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