I am sick of the "game" that has to be played to get a respectable price. New customers getting better pricing than a 30yr customer. To get good pricing you must first cancel your services then someone will offer you a reasonable offer. It use to ...
I just started with Rogers on November 26, but my new due date is December 18.My question is, why isn't the 26 of December? ***Edited Labels***
After more than 20 years with Rogers, I’m honestly so disappointed with how they handle loyal customers.I recently reached out to see if I could lower my monthly costs, especially since Telus and even Fido (which Rogers owns!) have much better prices...
How do I add a user to my account? *** Edited Labels ***
I’ve been with Rogers for a few years and I recently got a new iPhone and switched my plan. I’m realizing I prefer my old phone and plan and would like to return it. Will Rogers reimburse me for the $70 activation fee as well? ***Edited Labels***
Hello Team, I’m reaching out about my recent claim for my lost phone. Despite paying insurance premiums to Rogers, I’m not getting any help. Rogers directed me to Likewize, but your team says the decision is final and can’t be escalated or re-submi...
Hi,Can someone please decipher the following Rogers website:Wireless Home Phone - RogersI don't have an add-on, and I was charged $1.65/min for a long-distance call to Greece.From what I understand, if I had the add-on, the first 200 minutes would co...
I want to hold my sim as I travelling to India and don’t want to use the phone for a few months. Will resume once i am back. I want to temporarily suspend or hold my no and is looking for minimal payment to keep my line in hold and still not use it. ...
Wanting to upgrade my iPhone, but I am unable to get anywhere when I try to contact Roger’s and when I try to do this online the only option is return and save as financing and I’m not doing a return and save finance I want to finance for 2 years and...
I had an issue initially adding my 9 digit account # to my online banking. I was told to go my bank for them to add it manually for me but I decided to explore further. I open the PDF of online bill and found a 11 digits account # which is to be used...
I have just purchased a cell through Red Wireless after doing business with Zoomer Wireless for 8 years, with never a problem. I have received my first two bills for my new phones and neither bill was correct. Is this normal with Rogers/Red Wireless?...
I am set up for automatic payments. My rogers wireless payment date is December 12 but they are going to take payment on December 2, 10 days early. I want to pay on the due date. I have tried to resolve this with Rogers and then with Red Wireles...
I was being charged twice for unreturned modem equipment which I have been using for 2 years. Customer Service representatives cannot seem to resolve the issue for already 3 months; it is still ongoing as of this writing.Here is the timeline: 1.) Sep...
My spouse is on Fido and I have an infinite plan with Rogers. What's the process for adding her to my Rogers account by myself online? Once I can add her to my plan, can she just sign up for Talk And Text Plans and share data with me? **Labels Up...
I used to callback option for long wait. Now it looks like disabled. **Labels Added**
Yesterday I talked to one the customer service at Rogers. Her name was Jade. If somebody knows her just let me know or tell her I am looking for her. *Added Labels*
Rogers recently introduced a new feature in the mobile app that allows users to change their phone number (screenshot attached). While this sounds convenient, my experience has been anything but. The number changing process was tedious, and despite m...
How do I quit Acorn tv ….I keep getting billed for it but I don’t use it. I cancelled my account on their website along time ago but I can’t seem to stop Rogers from billing me for it. Any ideas? …it’s impossible getting in touch with Rogers with...
I requested to transfer my current phone number from Fido to a new Rogers plan. I finally got the text from Fido confirming the request but I don’t know what to do now. I had to use my Fido SIM card to receive the text, should I now switch to the Rog...
I've been waiting for weeks now to try and return this modem. I took it to the store like the rep on the phone said and i was denied, saying i need to ship it to rogers which i had no clue i needed to do. then after researching i was never sent said ...
