Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Promotional Mastercard

Hi joined Rogers in March and was provided with a promotional welcome gift - a $150 Mastercard. I was suppose to receive a Welcome email after 5 to 6 weeks with the activation code. I never received the email. Called Rogers. The customer service peop...

GinaV by I've Been Here Awhile
  • 520 Views
  • 2 replies
  • 0 likes

Resolved! Explain 2-year contract

I was new here in Canada when I got a Samsung S8 from Rogers. And the way I understood how the 2-year contract works is that I have to pay the phone + text, call, and data within those first 2 years. And then after the 2 years, I only have to pay for...

Cece3 by I've Been Here Awhile
  • 4212 Views
  • 6 replies
  • 0 likes

Returning phone on contract end for new one

What is the process for returning phone in contract end in exchange for new phone/contract? Specifically.. I assume they let you keep both phones to do transfer of data etc..     **Labels Added**

jimy by I Plan to Stick Around
  • 2533 Views
  • 3 replies
  • 0 likes

Resolved! Can't View iPhone 13 Details on Rogers.com

For a company that sells internet services, this is shocking.  I wanted to upgrade a cell phone but the site keeps either booting me out or just takes me back to the same screen over and over again.  All I am doing is trying to click on the "more det...

DDC by I've Been Around
  • 308 Views
  • 1 replies
  • 0 likes

Resolved! Porting a Parked number from NumberBarn to Rogers

I have a local wireless number, currently with another carrier. It appears to be easily portable to Rogers. my problem is, I don’t want to use that number for several months, so am planning to park it with a service called “NumberBarn” until I am rea...

When will the next iPhone Sales be?

My friend pays $18 month for their iPhone ``13. Said they got a deal at the beginning of April. I only see it for sale for $47/month... that's a huge price diff. I need a new phone but am I better off to wait if a new sale will happen this month?   *...

Campbell149 by I've Been Here Awhile
  • 360 Views
  • 1 replies
  • 0 likes

$99.99 Ignite 500u with Flex 5 and Disney+ not available?

I'll try to keep this short.I called in to cancel my home services as I've found better prices elsewhere. When the rep proceeded to look for something better for me, he gave me a quote for Ignite 150u with Flex 10 for $125. But I found another deal o...

LRod by I've Been Here Awhile
  • 591 Views
  • 4 replies
  • 0 likes

Customer Service Nightmare

I'll start by saying that the retention agent I spoke to was great. He tried as best he could to fix the problem that I'm about to discuss. BUT, I called on 04/03 for an upgrade, my daughter dropped her phone, it's unusable. I was told there was an o...

pollyana by I've Been Here Awhile
  • 486 Views
  • 2 replies
  • 0 likes

Can my promo be extended due to a temporary suspension?

I am out of the country for 4months and not using the internet for that period. Can my account be frozen for that period and extend the current plan for 4 months? For example, I will be out of the country on April 05 and return on July 05 of 2022. an...

Ignite 1Gig for 59.99

Beware of Rogers so called special offers from  email blasts. I was offered to switch to Ignite 1Gig with Smart Stream for 59.99 a month for 1 year along with Disney+ . So I switched only to find out that it's not 1Gig its 150 and no sir that package...

jimonator45 by I've Been Here Awhile
  • 288 Views
  • 1 replies
  • 0 likes

Are there no plans with 10gig data or less?

I've been looking to see if I can make my bill lower and changing my plan. (My phone has been 'paid off') but when I go to plans...the lowest is $85,- with 25gb + 15 bonus gb! I don't use that much. I know Canada has one of the most expensive data ch...

Nat by I've Been Around
  • 266 Views
  • 1 replies
  • 0 likes

Separate Internet Service for Tenant

I am renting my attic to a potential tenant I want to get installed a separate internet line( than the one I already have in my house) for the tenant that the tenant pays for.How do I do this and how much does it cost?   **Labels Added**        

Boomer57 by I've Been Around
  • 292 Views
  • 1 replies
  • 0 likes

Latest Exclusive offer

So every time I sign on to Rogers it shows me my exclusive offer. The latest is pretty temping.   Pay $57 a month more for less services.  So tempting..how did i get so lucky??   *** Edited Labels ***

Screenshot 2022-03-24 142032.png
rgabows by I've Been Here Awhile
  • 318 Views
  • 1 replies
  • 1 likes

Home Phone Disconnected After Updating Plan…

My mother’s promotion was about to expire last month, so she called Rogers asking if someone could help her to keep her existing services at a comparable rate.  After much back and forth, someone was able to assist and she was told that the only chan...

KSH4JMH by I've Been Here Awhile
  • 459 Views
  • 5 replies
  • 0 likes

Resolved! Bill After Wireless Service Cancellation

I cancelled my account with rogers and I need my final bill for business purposes. It's now been a few weeks and I'm still yet to see it. Where is it? And when will I receive it? My company can not do anything with my account until they see it, and a...

breannak4 by I've Been Around
  • 3963 Views
  • 9 replies
  • 0 likes