Rogers Red Mastercard Credit Bureau Reporting
Which credit bureau does Roger’s bank pull credit reports from when you apply for the Red or World Elite Mastercard? Is it Equifax or Transunion? It appears for phones/cable it’s Transunion.
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Forum Posts
Resolved! Worst Service Ever - DO NOT USE ROGERS
Today ends a six month mess trying to resolve an issue just trying to obtain cell service. Back in June 2024 I was a Rogers customer and switched to Public (who I highly recommend now). Rogers called me back and said they would match what Public phon...
keeping email address
Im planning a move to an area Rogers does not have cable, tv or phone service. My current tv/phone/internet will be terminated because of the new location. Can I subscribe to wireless internet where I know Rogers has 5G and keep my current email addr...
Need to Change from Bell to Rogers
Hi Dear, I would like to change my Bell mobile line to Rogers. Kindly advise. Best regards, Hassan Mahmood **Labels Updated**
My account has been suspended
Dushyant here, my account has been suspended today I made a payment of 190$ to pay my bill through Scotia bank. Haven’t it received or not? ***Edited Labels***
Add another phone number
Hi, I have another phone number with a different carrier that I currently use on the same phone alongside my Rogers line. One sim card other e-sim. Is there a way to transfer this number to Rogers to avoid paying the extra monthly fee to the oth...
How can I contact Rogers Returns center? Sent wrong package to them
I have messed up the return of my Rogers equipment: I had two returns to do, both with Purolator, one for Rogers modem, and the other one completely unrelated (home appliances). And I attached the Rogers shipping label to the wrong boxes. The trackin...
Resolved! 1000 long distance and 1000 international minutes clarification
My current bill indicates the following: "Your services include:Unlim Can-Wide Calling//-Unlim Can-Wide Txt,Pic&VidMsgs//- 1000 LD mins frmCan to US&1000 Intl LDmins frm Can to BGD, CHN(incl.HK), IND, MEX & UK.See rogers.com/longdistancefor pay-per-u...
Virtual Assitant
It is now Mission Impossible to getlive person from Rogers customer service. I see that there is a something called Virtual Assistant Anna which I found completelu uselless. When I tried to discuss some service charges thar were not requested I fou...
Closed account with 405$ credit balance
Will the automatically send me a cheque or must I call them?
Returned 2 Devices
Hi, I am a user who returned 2 devices via the official Rogers store. However, I received an invoice to show up to pay one of the device amounts of $230 CAD.I can provide recipt what I got from Rogers store. ***Added Labels***
Resolved! 8 hours spent trying to return our phones
Never in my life have I encountered such an unbelievably terrible process. Anywhere. Ever. PLEASE. We just want to return our phones for the upfront edge / save and return program. Why is it SO HARD to get a return kit?!? I've called and waited on ho...
Winback deals
I am sick of the "game" that has to be played to get a respectable price. New customers getting better pricing than a 30yr customer. To get good pricing you must first cancel your services then someone will offer you a reasonable offer. It use to ...
Billing
I just started with Rogers on November 26, but my new due date is December 18.My question is, why isn't the 26 of December? ***Edited Labels***
Poor customer loyalty
After more than 20 years with Rogers, I’m honestly so disappointed with how they handle loyal customers.I recently reached out to see if I could lower my monthly costs, especially since Telus and even Fido (which Rogers owns!) have much better prices...
Resolved! Adding another user to the account
How do I add a user to my account? *** Edited Labels ***
Refund fees
I’ve been with Rogers for a few years and I recently got a new iPhone and switched my plan. I’m realizing I prefer my old phone and plan and would like to return it. Will Rogers reimburse me for the $70 activation fee as well? ***Edited Labels***
Complaint about Likewize
Hello Team, I’m reaching out about my recent claim for my lost phone. Despite paying insurance premiums to Rogers, I’m not getting any help. Rogers directed me to Likewize, but your team says the decision is final and can’t be escalated or re-submi...
Wireless Home Phone Long Distance Rates
Hi,Can someone please decipher the following Rogers website:Wireless Home Phone - RogersI don't have an add-on, and I was charged $1.65/min for a long-distance call to Greece.From what I understand, if I had the add-on, the first 200 minutes would co...
Voluntary Temporary Suspension
I want to hold my sim as I travelling to India and don’t want to use the phone for a few months. Will resume once i am back. I want to temporarily suspend or hold my no and is looking for minimal payment to keep my line in hold and still not use it. ...
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