I have 3 xFinity boxes that i'm no longer using. I called Rogers last week to remove them, was on the phone for a while, finally got someone who transferred me, and then received a message too many calls and they disconnected me! I tried again this m...
I had a very disappointing experience at this location and feel compelled to share it to caution others. I was quoted a monthly bill of $40 by the representative, which included discounts. However, the actual bill turned out to be $80—double the prom...
Is there a way to set up automatic payments to take the money out on a certain day? I read on the form someplace it takes money out 14 days after the bill is out? But I want to make so the payment comes out on first of every month **Labels Updated*...
We have been paying for the phones and internet lines we have purchased every month in installments since 2022 without any problems. Recently, the credit card balance was full and a phone fee was added. The payment could not be taken from the card an...
I recently had an interaction with the office of the president. I asked to speak with a different agent in the office as the one assigned was unfortunately unable to provide an explanation to my question and overall seemed lacking in the knowledge re...
Sandra from Toronto was kind, compassionate and extremely knowledgeable. After going through the Barrie ice storm and losing not only power but internet and cable...She was helpful in solving my issues and even took the time to fully review my whole ...
Hello!I called to cancel my Rogers internet on Feb 28, 2025.Turns out my account was NOT cancelled during that call, and I had to call again to ask about why I was charged for the month of March, as well as why I hadnt received a way ill yet.On March...
I want to get number as of my wish is it possible or not ?? **Labels Updated**
I switched carreer from Fido to Rogers yesterday and when I went to sign up with myrogers using the new sim, it asked me to enter my account number. How will I enter my account number if Rogers can't send me the full number without hiding it partiall...
I have been using Rogers since almost 7 months now. I'll moving to a new address soon. The new house is a semi-detached built on an old lot. So the unit number is new. I'm trying to change my billing address, but its not showing that unit number in ...
Along with many, many other people, I can't upgrade online. I have been trying, literally for weeks. Nothing works. Clearing cache, 6 different browsers, mobile, desktop, apple, android. Nothing. Fix your . site. I go to the store with my issue...
Just a horrifically bad interaction with Rogers, which seems par for the course with them, today, and every day. All I want to do is add a single inbound DID which can accept calls and text messages to my existing account. I don't want a new accoun...
Terrible service. Terrible customer service. Was told plan included US roaming. Started getting charged for using in the US. They record their calls yet denied we can’t. Always over charging on bills. DO NOT go with rogers. *** Edited title and lab...
I've been a loyal Roger's customer for around 15 years. Today I contacted them to switch to a cheaper plan. I'm currently paying $107 a month for a 100gb plan (I barely use 10gbs) with a financed Samsung S23 FE. They could not offer me anything bette...
I hope you can help me this issue. I requested the cancellation of my internet service on March 6th because I moved out of the country and can no longer use it after 24 months of use. Additionally, I followed all the required steps, including returni...
I got a new phone and a new plan with rogers yesterday and I found out my account got canceled because of fraud suspicion. I called the fraud department multiple times but they never pick up.Would it be possible to make a new account under my partner...
I canceled my account a few months ago as I have moved back to Australia but I keep getting billed. I paid the balance a few days ago as the email said would go to debt collector. Now today I have a bill for next month even though it says cancelled o...
I lost my phone on 26th of December and went to Rogers retail store to file a service request.I explained them the whole issue. And what happened next is that the claim was rejected after a day without any solid basis of rejection.Basis of rejection ...
I tried to pay online - as usual - and there was a message about it not going through. Now, what do I do? Try again? Is the system down? C'mon, Rogers...get your act together. *Added Labels*
I’ve been with Rogers for 17 years with no gaps or interruptions. Of course, I’ve had to fight it out with them often for all sorts of reasons, but the biggest insult to me is that after finally cancelling and moving my business to Bell, that is when...
