Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Adding Internet to Digital TV?

My girlfriend's parents do not currently have internet, they only have a OLD tv package which they refuse to give up. Due to the pandemic, it is getting increasingly difficult for them to keep in touch with family, so I bought them a tablet for famil...

leeg84 by I'm Here A Lot
  • 732 Views
  • 2 replies
  • 0 likes

Digital Internet/TV and moving

Hello,   I have digital internet/cable in my house. It works just fine. I'm moving and the call center person said Rogers can't move digital services because it requires a tech to come in the house (and they won't because of COVID). The call center p...

batch82 by I've Been Here Awhile
  • 1141 Views
  • 3 replies
  • 1 likes

MMS DETAILED USAGE

Hi I was charged with MMS messages but the bill does not show the detail of time and date. How do I find this detail? The Myrogers online bill does not show that   *** Edited Labels ***

VOO by I've Been Here Awhile
  • 1092 Views
  • 3 replies
  • 0 likes

Resolved! Data overage consent for Rocket Hub?

  Apparently there was a change in the CRTC Wireless Code and now mobile users have to consent to increases in data usage and charges. Unfortunately this seems to apply to Rocket Hub users as well because I've had to call support two times now to rem...

Dastrum by I Plan to Stick Around
  • 7013 Views
  • 57 replies
  • 0 likes

Resolved! Purchasing a Tablet

Want to purchase tablet. I want to talk to someone about buying a tablet       ***Edited Labels***

Resolved! How Can I Cancel Home Phone Service?

How do I cancel a home phone to which I have never used, but yet my account is being charged almost $15 every month.It's worst enough to see a monthly billing of over $300, my car payment and insurance doesn't even come close to that amount.     **La...

Aileenc by I've Been Here Awhile
  • 1489 Views
  • 3 replies
  • 0 likes

Refunds on Sports packs

Hey rogers since there will be no sports at all to watch for the next month or so, will there be some sort of refund for those who pay for premium sports chanells? Don't respond by saying no because there will still be repeats and other exciting spor...

Resolved! Cable & Internet Account Reactivation

I'm looking to reconnect cable and internet at a home that has previously disconnected but has your set up. Is this something you're able to do without coming to the home?     ***Added Labels***

Vacation suspension of the Cable services

Hi. I have rogers home internet only, i am going for vacation from 16 september to 18th november 2019. I want to suspend my account for this period. But representive told me that vacation suspension can only be done from period to period in billing c...

ravid by I've Been Here Awhile
  • 8068 Views
  • 18 replies
  • 0 likes

Resolved! $1000 Bill on an account canceled months ago.

Been in queue to talk with someone for a couple hours about Rogers emailing me, phoning me and mailing me about a service that was cancelled a forever ago. I don't plan on paying the bill as it is charging me money for monthly for a phone plan that d...

Lyim by I've Been Here Awhile
  • 1026 Views
  • 2 replies
  • 0 likes

Can't change Internet Plan through MyRogers, as I can't see it.

I've been over charged by about $70 this month, I'm assuming the plan that I have ended. I need to change the plan as the same one I have is now listed with the old price (Ignite -500) for $104.99. Every time I fo to the account as instructed I can't...

dh22 by I've Been Around
  • 720 Views
  • 1 replies
  • 0 likes

COVID-19 -Shipping/Pick up Delays

Hi there! Just over a month ago I ordered and paid for a new iPhone (upgrading from my current one) straight from my local Rogers. They said it would be in by April 1st at the latest and I could come pick it up then, but that same local Rogers is tem...

Resolved! What is a "Value Pack"?

I recently upgraded my mobile plan to "Infinite +20 Financing".   I notice I have something called a "Value Pack" that's still there after upgrading.  It costs $24 a month, but there's no description of exactly what it is.  Do I need it for anything?...

BernieRoehl by I've Been Here Awhile
  • 3194 Views
  • 3 replies
  • 0 likes

security breach?

Just got an e-mail supposedly from Rogers. Anyone have any more info on it? Here's part of what it said. It also links to an offer from TransUnion. Is this e-mail legit? "We are writing to inform you about a recent situation with a Rogers service pro...

Robbell by I Plan to Stick Around
  • 3039 Views
  • 30 replies
  • 1 likes

Resolved! Are pods not free rentals anymore?

I received an email a couple of days ago from Rogers outlining account changes (the typical automated message with attached PDF files) showing that 3 Ignite pods were added to my account.  I had no interactions with Rogers to discuss or install these...

davej13 by I Plan to Stick Around
  • 1015 Views
  • 2 replies
  • 1 likes

Resolved! Will there be long distance charges to Europe??

Since covid 19 is not allowing us to get long distance cards to call family in Europe will Rogers charge customers for charges made from their cell phones?? Tried to get in touch with Roger's and was put on hold for 1hr to only get hung up on.     **...

Ally85 by I've Been Around
  • 627 Views
  • 1 replies
  • 0 likes

Resolved! Unable to Activate New Services After Credit Check

Hello,   I recently decided to move back to Rogers after being with Bell for the last 5-6 years. Did a credit check and was approved for 3 lines. Did an order and was given a order number.  A few days later, I notice that I didn't receive a shipment ...

Renzelgunz by I've Been Here Awhile
  • 2779 Views
  • 3 replies
  • 0 likes