Collection Calls

[Sogola]

I was trying to upgrade my phone on November 29,2024 and it has been one of the worse and complicated experiences I’ve ever had, first I got a new phone, then I didn’t like it and wanted to exchange it to another device. I have been told by rogers customer service that as of Rogers policy, I am not able to switch it to another phone until I send it back to Rogers and wait for 30 days until I can get another phone. Based on this nonsense policy, I had to come to the decision to cancel my contract with Rogers as I can not live without a phone. I called a couple times to customer service on Dec 14,2024 and I also visited the Rogers store which they weren’t helpful at all either and they were suggesting that I can rent a phone during this 30 days. On December 14, 2024 I switched to another provider and since then I am using their phone and mailed the phone I had back to them. Now Rogers are claiming that they send me a 3rd phone ( same as the one that I didn’t like) and I have to return that phone which I have never asked nor received. I am receiving emails and threatening calls from Rogers every day regarding this. I have already file another complaint with CCTS and I really appreciate it if someone can help me out to figure this accusation.

***Added Labels***

[RogersMaude]

Good day @Sogola,

Welcome to the Rogers Community and thank you for taking the time tobring this up to our attention. 

We certainly want to help you shed some light on this matter. 

Have you reached out to our customer support team, after receiving your final invoice, or you just spoke with our Credits Operations folks?

If this has yet to be addressed, we'll gladly take a deeper look into this. I'm confident we'll be able to answer your questions.

For further assistance, please send a private message to @CommunityHelps. Click here, to see how. 

Thanks so much!

RogersMaude