Bango.com/Google charges on my Rogers Bill

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MSWebb
I'm Here A Lot
Posts: 7

Re: Bango.com/Google charges on my Rogers Bill

Rogers is still refusing to block this or any other third party charges on my account.

NN91
I've Been Here Awhile
Posts: 2

Re: Bango.com/Google charges on my Rogers Bill

Thank you for the head's up, @MSWebb!! I will definitely be on the lookout for any suspicious questions. I just got off the phone with the Rogers rep, and he was able to suspend all third party applications from making any future charges to my account, which is a relief.

 

The only problem left is Bango ...

coral1
I've Been Around
Posts: 1

Re: Bango.com/Google charges on my Rogers Bill

Why am i being charged for a app i never purchased or uploads and being charged 29.99 on my Roger's account!!!!
RogersLaura
Moderator
Moderator
Posts: 869

Re: Bango.com/Google charges on my Rogers Bill

Good day, @coral1!

 

Welcome and congrats on your first post here in the Rogers community! 🙂

 

Receiving unexpected third party charges on your invoice can definitely be both a shock and a disappointment. Just to confirm, how long have you had the phone number that is associated to these charges?

 

Also, have you had a chance to sift through this thread? There are quite a few posts that help address your concerns. Please check out this post by @RogersRob which contains some helpful info on how to reach out to the third party vendor to inquire about the charges and have the subscription cancelled if needed. There is also a link to some steps on how to add password protection against unwanted in-app purchases there as well.

 

If you would like our help in blocking any further charges from the third party in question, feel free to send us a Private Message @CommunityHelps and we'll be happy to assist! For more information on how our Private Messaging system works, please check out our blog.

 

Kind regards,

RogersLaura

 

 

-G-
Resident Expert
Resident Expert
Posts: 2,468

Re: Bango.com/Google charges on my Rogers Bill

@RogersLaura @CommunityHelps  I did some searching and found this November, 2013 press release:

https://bango.com/state-of-the-art-one-click-payment-for-apps-and-digital-content-in-the-worlds-fast...

 

Based on this, it looks like Rogers has a business relationship with Bango where you pre-enroll all of your Android customers.

Bango and Rogers Wireless announce that they have launched operator billing for users of Google Play in Canada. Rogers subscribers can now buy digital content using one-click payment from Bango, paying on their phone bill, without the need to register personal details, send SMS messages or enter credit card details.  Following a staged rollout, the service is now available to 100% of Rogers’ Google Play subscribers.

 

If this is still the case, how do you either opt out, de-authorize, block or sever the link with Bango?  It sounds like pre-authorized direct carrier billing is more trouble than it is worth.



RogersLaura
Moderator
Moderator
Posts: 869

Re: Bango.com/Google charges on my Rogers Bill

Hey there, @-G-!

 

How's it going? I hope all is well at your end, with you and your loved ones.  😊

 

This is a great question! From what I understand, when a customer registers for a paid app via Google Play, it automatically defaults to  direct carrier billing. In this case, it would be automatically billed on your Rogers invoice if we are your carrier. However, you may change this setting to another method of payment within the Google Play app if you wish.

 

As mentioned in my previous post here, you can also apply password protect against unwanted in-app purchases. Please see here:  https://support.google.com/googleplay/answer/1626831?hl=en-CA

 

Also, if you would like to send us a Private Message @CommunityHelps, we can assist with blocking any billing for third party content on your wireless line(s) if required. 

 

I hope this answers your question!

 

Cheers,

RogersLaura

-G-
Resident Expert
Resident Expert
Posts: 2,468

Re: Bango.com/Google charges on my Rogers Bill

@RogersLaura  Thanks very much for that info!  I don't have an Android phone (I am an iPhone user) so I was mainly asking on behalf of those that do, and also for my own curiosity.

 

To me, it looked like these charges came as a total surprise to these other users.  I was interested in knowing if it was  possible to have a Rogers (or Fido) account set up in such a way that any direct-carrier billing could be rejected unless we explicitly permit it on a case-by-case basis.



DP14
I'm Here A Lot
Posts: 6

Re: Bango.com/Google charges on my Rogers Bill

I just want to remind everyone especially the Rogers folks that these bango charges are fraud, the scam is called cramming. It’s unbelievable Rogers is still letting all this happen to its new and current customers. Very disappointed to keep seeing people getting scammed.
berhanuabukogic
I'm Here A Lot
Posts: 5

Re: Bango.com/Google charges on my Rogers Bill

Can you clear all 3rd party