Bango.com/Google charges on my Rogers Bill

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I'm Here A Lot
Posts: 5

Re: Bango.com/Google charges on my Rogers Bill

Received a VM  from the Office of the Privacy Commissioner of Canada requesting that I call back to discuss the case.  Will do on Monday and post the outcome. 

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I've Been Here Awhile
Posts: 2

Re: Bango.com/Google charges on my Rogers Bill

Looking forward to Bob8888's update!

 

Update on my situation with un-authorized third party charges against my tablet phone #;

-Bango stopped communicating with me August 13/2020 after I asked for supporting reference numbers for the fraudulent "google pay" charges, 3 un-answered emails in a row.  In my opinion, this company seems like they are the crooks in all of our situations.

 

-Google was very easy to deal with and were willing to credit me, they just need reference numbers and correlation ID's. But like everyone else here, my google account has no history of any purchases so there is nothing to ask for a credit for. But Google still wanted to help me even though they had nothing to do with this all.....I find that strange.

 

-My last conversation with Rogers on Aug 13/2020 was successful resulting in an agreement to credit my account all the unauthorized third party charges over the two bills I received. Today I received my next bill from Roger's with the last two unauthorized charges that squeaked through before I block all third parties, I called them again this morning  and everything went smooth, my situation should be settled by next bill or latest the bill after that. 

I believe the turning point in my case was stating to Rogers " You are the company asking me to pay you this money for movies charged to my tablet data plan's phone # therefore, Rogers has to provide me the supporting receipt/reference #s/correlation ids/any sort of reference # for these charges" But Rogers cannot support these charges. 

I wish everyone the best of luck in the resolution of your cases. I hope people can find this forum to help them with their potential cases in the future. 

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I've Been Around
Posts: 1

Re: Bango.com/Google charges on my Rogers Bill

So I googled "Bango Charges" and this is the first result.

 

For anyone who's on this thread, I can tell you 100% that this had *NOTHING* to do with my Google Pay / App account, because:

 

1) I do not have one

2) the number / SIM in question was used in a wireless terminal for *VOICE ONLY*, there is no smart capabilities in the device.  The account was strictly a cellular voice call account.  The device doesn't even have texting capabilities.

 

So all that said, these charges stems from fraudulent activities, you will NOT find these charges tied to your Google account.

 

 

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Moderator
Moderator
Posts: 569

Re: Bango.com/Google charges on my Rogers Bill

Hello @SweetPotatoe!

 

Thank you for your post and for sharing your recent findings with the rest of the community. Receiving unexpected third party charges on your invoice can be disheartening for anyone. 😕

 

Can you please verify if you have been in contact with Bango and has this matter since been resolved? If so, what was the outcome?

 

We look forward to your reply! 

 

RogersLaura

 

 

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I've Been Around
Posts: 1

Re: Bango.com/Google charges on my Rogers Bill

I have the same issue as you. someone use my account purchases book rent  movie. I didn't notice until receive the bill, I checked my Google play account no record in there. I called Rogers, they ask me to contact Bango, Bango replied my first email and ask me to provide some information like phone no, after that they didn't reply any of my Email, I called Rogers again they said this kind of issue only Bango can help, they can not do anything. I'm so disappointed with Rogers, I'm Rogers's customer but they said can not help, the bad thing is this issue happen in every month, I can not do anything to stop. 

I hope Rogers do something and care about customer, otherwise no one will use Rogers.

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I Plan to Stick Around
Posts: 51

Re: Bango.com/Google charges on my Rogers Bill

Greetings All,

 

I can’t believe these fraudulent charges are still happening at Rogers.

I think Rogers needs to step up and figure this out before they start losing customers.

For one thing, I think they need to disable Direct Carrier Billing by default. Also, make sure there is a paper trail for the transactions. I know Bango and Google need transaction #’s and correlation ID’s to process refunds but when those id’s and #’s don't exist, it's very hard to get your money back!

I spent a couple of months chasing Bango, Google, and Rogers for my refund and it was very frustrating. For one, Rogers made me feel like I was trying to scam them with the charges. Half of the charges were for movies that were already on Crave or onDemand service. Why would I spend money on renting when I could watch them for free?

The questions they ask you, ie “Are you sure no family members or friends used your phone without your knowledge and rented/purchased the movies”. Ah, no…. Remember, there are no Google play transactions, so if it was possible, why not any charges?

“Are you sure you didn’t accidentally purchase/rent the movies”. Oh sure, like 10 times!

My favorite,” Are you sure no one removed your sim card from your device, installed it in theirs,  downloaded/watched the movies, and then replaced it back into your device.” Yeah, I think not. I think I would have noticed that! Yes, I’m serious... This was asked by a Rogers agent.

Google was a little better, they offered to call Rogers on my behalf but that failed due to Rogers cutting off Google and I could get them back together.

Bango simply stopped responding to my emails after a couple of months even after they were going to refund me but needed some more information. Emailing is the only way to communicate with them.

So, after 5 agents, Rogers finally refunded me for January’s bill. Then came February’s bill and there was another $50 in fraudulent charges on it. I never did get that $50 back!

The only way I know stopped the fraudulent charges was to change my number for my device.

Now, if someone gets my old number, will they get charged by Bango?

Ok, that's my rant. It’s very frustrating…

@Frankchen, keep calling Rogers about the charges and take @DP14  suggestion.

 

Good luck,

 

X

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I Plan to Stick Around
Posts: 51

Re: Bango.com/Google charges on my Rogers Bill

G,

Yes, I did, 2.5 years ago.
It was cheaper for me to do it (a total of $240) this way than upgrading my plan.
Due to the occasional overage and adding data before the end of the month, it was cheaper this way.

The odd thing is that the cell # attached to the tablet was the # that had the fraudulent charges attached to it.
Sorry to hear you were scammed as well!

Regards,

X