I have been having an issue the last several hours of trying to connect to smart home monitoring through the app saying "error connecting to server". I checked my internet and its been working fine. Checked on all devices and same issue.
Solved! Solved! Go to Solution.
This does not explain why I can log in on my iPad but I only get the error on my iphone.
Thank you for your post and welcome to the Rogers Community Forums!
It's quite strange that the Smart Home Monitoring App works fine on your iPad but not on your iPhone. Was there an update done to either the App or the iOS on your iPhone recently? Can you confirm the version of the App on your iPad versus on the iPhone?
We may need to escalate a Ticket to our Network Engineers to see what could be causing this. Keep us posted on the answers to the questions above and we can do our best to troubleshoot this for you.
We look forward to your response!
First - why do I have to communicte with Rogers via a message board? Why is there no customer service option for just sending an e-mail for a one-to-one conversation.
Second - The system is not consistently following the rules I have set up - the night temperature is is not being followed and the house is way to warm.
Third - As of a few days ago I cannot log into the web home monitoring application because there is a new log-in page. Why is a separate login required from within my Rogers account? And, there is no option for a password reset.
I am not impressed.