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Channels have all gone dark!

TimMcCree
I Plan to Stick Around

All my channels are dark.  All I see is a box that say "This service is currently not available.  Please try again later."

What's going on?

 

1 REPLY 1

Re: Channels have all gone dark!

57
Resident Expert
Resident Expert

That message usually indicates that you have a poor signal in your home or neighbourhood.  It usually affects Switched Digital channels, rather than all of them because the box is sending a signal to the node in your neighbourhood or the head end and it's not getting through. Here's a post on the topic of poor signal.

https://communityforums.rogers.com/t5/Archived-Posts/Nextbox-3-0-PVR-Skips-Recorded-Playback-Only/m-...

You can check the signal yourself as outlined in the post or you can contact Rogers and have them check the signal  remotely.



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