Greek Channels - The Service is currently not available. Please try again later.

[Pantelis_09]

Can somebody from Rogers help us with this problem. Since the outage from July 8th, we have been unable to access any of these channels. Other channels are working fine. 

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[RogersRahul]

Hello @Pantelis_09,

Thank you for posting your concern in the Community. We'd be more than happy to help you.

What error message you are getting? Has the box been moved or is it still in the same location? Are you using our Ignite TV services?

Can you try a reboot on the box by unplugging the power cord and plugging it back in?
 

Regards,
RogersRahul
 

[Pantelis_09]

Hello @RogersRahul ,

Error message: The Service is currently not available. Please try again later.

The box has not been moved. Cable digital box and not your Ignite TV services. 

I tried a reboot, and nothing, unfortunately. 

[jays77]

I had the same experience with after the outage wit CNN. It eventually came back on its own the next day.

[RogersRahul · Accepted solution]

Hello @Pantelis_09,

Thanks for providing the above information! We'd like to run diagnostics on the service and take next steps to address the issue.
 

Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.
 

We look forward to hearing from you.
 

RogersRahul