I have the R.S.M. Automate package and have it set to send notifications as well as video clips to my Gmail account every time my door is opened. I quickly noticed that these emails where being sent from Notifications@smarthome.rogers.com and they ar...
I am at my wits end with Rogers Home Monitoring. I made an appointment back in early November, to have my current security service assessed. The soonest they could get was 5 weeks, but I was okay with that. I wasn’t okay with what happened thereafter...
I am currently using 2 cameras - front and back doors. I need to record 24/7 (whether short clips or full videos) I have a Class 10 SD card inserted into the Hub The app allows me to setup rule (motion sense on front camera) and record on the app (1...
Smart home monitoring stopped working on my app with the error in the subject line. When I log into my account in My Rogers, it shows that I am subscribing to it. I have had it for two years and it worked perfectly before. I have tried clearing both ...
Have the Rogers Home Monitoring system. I keep getting a zone motion low battery warning even after replacing the battery 2x? I tried to reach out to Rogers support but don't have 5 hours to waste on hold waiting for them..... any suggestions? *** ...
HiWe have started living in a new house for a few years now. The previous owner had smart home monitoring installed earlier.I was told that it is being misused where they could view our family privacy.How do I completely disable the smart home monito...
I have different keypad codes for different users. Is it possible to see which code is used to arm and disarm on the log? **Labels Added**
I am wondering if I can connect my Alexa unit to help control things, such as - turn off alarm system when I get up. Connect to the various cameras, etc... I came across articles for Google Assistant, but nothing on Alexa. ***EDITED LABELS***
Hi I hope someone can help because so far Rogers Support cannot. I plugged in a Sercomm SZ-ESW01 small appliance module. Followed the installation guide and it shows up in Touchpad. I can turn on and off a lamp or my coffee maker through the touch...
This happens fairly often, in the middle of the night typical 4-5am in that time frame will disarm and all of the keypads beep as they system is disarmed. It will then re-arm itself a few minutes later. Now to awaken to this is not fun as you think s...
Any way to increase the volume when the alarm goes off? Mine has gone off twice now and could not be heard from our upstairs bedroom, or is there a seperate speaker or horn that can be added? **Labels Added**
Hi all I was wondering if I buy a garage door controller from amazo would I be able to hook it up to my rogers smart home using the add device in settings?The garage door controller says it works with Google homeThanks in advance **Labels Added**
I’m considering switching to Rogers Home Monitoring. My conversation with customer serves haven’t been that helpful which is a bit of a concern.I currently have 3 hardwired fire/co2 alarms. When I called in they seemed surprised I want to replace all...
For the last week we are having a really hard time with our live camera feed showing on our cell phones. We can see recording but not live feed. I have rebooted wifi, touch screen and our phones. We have turned the phones off and on and still doesnt ...
Why does my activity log only show door sensor activity and not any motion? I have all filters turned off ***Edited Labels***
When myself or a family member tries to arm the system at night to stay via the keypad, the system is preset to away mode and we have armed it without noticing a few times, aside from using the app, is there a way to have the option for armed stay as...
On Rogers smart home monitoring when copying a block of time from the touchscreen to a usb stick is there a time and date stamp on the video itself when reviewing on computer? ***Edited Labels***
Hello Looking for some support since Technicians are not doing home visits right now. I have a keypad, (not Rogers Equipment), that is by my entry door. About 3 weeks ago it started beeping randomly and doesn't show when the system is armed ...
I had to replace the batteries in the Rogers Wireless Keypad. However, now the Keypad doesn't seem to be working with the Rogers LCD Display to be able to arm and disarm the system. I can't seem to find any instructions on how to pair the Roger...
I have been having an issue the last several hours of trying to connect to smart home monitoring through the app saying "error connecting to server". I checked my internet and its been working fine. Checked on all devices and same issue. ***...