For the last week we are having a really hard time with our live camera feed showing on our cell phones. We can see recording but not live feed. I have rebooted wifi, touch screen and our phones. We have turned the phones off and on and still doesnt ...
Why does my activity log only show door sensor activity and not any motion? I have all filters turned off ***Edited Labels***
When myself or a family member tries to arm the system at night to stay via the keypad, the system is preset to away mode and we have armed it without noticing a few times, aside from using the app, is there a way to have the option for armed stay as...
I just had Security Video installed but it's not working on any browser: Chrome, firefox, safari. Has anyone experienced this and how do you correct to view properly? ***Edited Labels***
On Rogers smart home monitoring when copying a block of time from the touchscreen to a usb stick is there a time and date stamp on the video itself when reviewing on computer? ***Edited Labels***
Hello Looking for some support since Technicians are not doing home visits right now. I have a keypad, (not Rogers Equipment), that is by my entry door. About 3 weeks ago it started beeping randomly and doesn't show when the system is armed ...
I had to replace the batteries in the Rogers Wireless Keypad. However, now the Keypad doesn't seem to be working with the Rogers LCD Display to be able to arm and disarm the system. I can't seem to find any instructions on how to pair the Roger...
I have been having an issue the last several hours of trying to connect to smart home monitoring through the app saying "error connecting to server". I checked my internet and its been working fine. Checked on all devices and same issue. ***...
Hi Everyone, I've been frustrated for several days that all of sudden, my SHM app acted up. I lost access to it. The symptom is like this 1. SHM screen shown 2. Redirected to Rogers login page 3. Provide credentials then click login 4. Go back t...
HelloI just installed the home monitoring system and having issues with camera. When I select it on key pad it's takes too long to show up. It's buffering for like five mins. When I select on my phone I get message calculating route to camera. The te...
My touchpad is currently wired via RJ-45 to the netgear router. With the covid-19 situation, is there a way/procedure that I can do to enable wifi connection instead of wired? I just don't want a tech to visit my home during this time. Thanks. *...
Hello, I am tying to find out how to delete inactive sensors from my system. There is an option in the app to disable the sensor but not delete it entirely. Does anyone know how to do this? ***Added Labels***
just got the basics 19.99 system camera , door sensor and light bulb wondering why after i delete the video clips in my app they still show in my storage allotment screen will the system stop saving videos once quota is reached even though i delete...
in the app I set my light to come on at 7pm. It didn't work. Would the time zone be off or what else could it be? ***Edited Labels***
I am getting the system tomorrow but I already have ADT can I use their door sensors to connect into the Rogers app for home security? ***Edited Labels***
how to connect rogers home monitoring screen to larger display, like tv or monitors? **Labels Added**
Hi, I have DSC alarm integrated with Rogers smart home for few years. Recently I notice the zone LED on DSC keypad is not response when motion detected and I talk to tech support and they say this is correct. I believe it was working before, any i...
Hi there, is it possible to upgrade N300 wi fi router? And can it be plugged into my 8 port switch or it NEEDS to be directly connected to rogers Hitron router? Im running out of 1GB connections and this 100mbps router is not helping. I'd prefer it t...
Over time the interface on the touch screen becomes more and more sluggish and I'm unable to disable the alarm. Often I come home and try to disable the alarm, but the touch screen only registers a touch with 10-15 seconds delay, sometimes the disp...
Can you use the ethernet ports on the back of the router for other devices not related to the Rogers system? *Added Labels*