HelloI just installed the home monitoring system and having issues with camera. When I select it on key pad it's takes too long to show up. It's buffering for like five mins. When I select on my phone I get message calculating route to camera. The te...
My touchpad is currently wired via RJ-45 to the netgear router. With the covid-19 situation, is there a way/procedure that I can do to enable wifi connection instead of wired? I just don't want a tech to visit my home during this time. Thanks. *...
Hello, I am tying to find out how to delete inactive sensors from my system. There is an option in the app to disable the sensor but not delete it entirely. Does anyone know how to do this? ***Added Labels***
just got the basics 19.99 system camera , door sensor and light bulb wondering why after i delete the video clips in my app they still show in my storage allotment screen will the system stop saving videos once quota is reached even though i delete...
in the app I set my light to come on at 7pm. It didn't work. Would the time zone be off or what else could it be? ***Edited Labels***
I am getting the system tomorrow but I already have ADT can I use their door sensors to connect into the Rogers app for home security? ***Edited Labels***
how to connect rogers home monitoring screen to larger display, like tv or monitors? **Labels Added**
Hi, I have DSC alarm integrated with Rogers smart home for few years. Recently I notice the zone LED on DSC keypad is not response when motion detected and I talk to tech support and they say this is correct. I believe it was working before, any i...
Hi there, is it possible to upgrade N300 wi fi router? And can it be plugged into my 8 port switch or it NEEDS to be directly connected to rogers Hitron router? Im running out of 1GB connections and this 100mbps router is not helping. I'd prefer it t...
Over time the interface on the touch screen becomes more and more sluggish and I'm unable to disable the alarm. Often I come home and try to disable the alarm, but the touch screen only registers a touch with 10-15 seconds delay, sometimes the disp...
Can you use the ethernet ports on the back of the router for other devices not related to the Rogers system? *Added Labels*
I switched providers and can not find where to update the wifi on my home alarm system. Can someone please let me know where this option is, either on the touch screen or app?Thank you in advance! *** Edited Labels ***
Is it possible to create an automation that takes a video clip when the camera detects motion, but only between certain times of the day. I have a video camera outside in our driveway, but am reaching the 100 clips daily, apparently we live on a bus...
Hey fellow customers!, Well I had the Rogers Smart home monitoring service installed in my house last Sunday, all went well, understood everything that was told to us, i diconnected the power from the touchpad yesterday (done multiple times before)...
We had our system install just under 2 years ago with one outdoor camera and two Day/Night vision cameras (also outside). All work flawlessly and I can record any camera, one at a time. I was told during install that the Day/Night cams have motion ...
I was away and monitoring my system via the Smart Home app. All was good until sometime in the morning of March 15, 2019. After that I was unable to connect to my alarm system. The issue apparently happened between 8:51am & 9:46am. The person looking...