Smart Home Monitoring
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Forum Posts

Intermittent Camera Feed on Mobile App

For the last week we are having a really hard time with our live camera feed showing on our cell phones. We can see recording but not live feed. I have rebooted wifi, touch screen and our phones. We have turned the phones off and on and still doesnt ...

Shadoww by I plan to stick around
  • 1919 Views
  • 4 replies
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Resolved! Smart Home App Activity Log

Why does my activity log only show door sensor activity and not any motion? I have all filters turned off       ***Edited Labels***

Speg80 by I'm here a lot
  • 1334 Views
  • 3 replies
  • 0 likes

Resolved! Change Default to "Armed Stay" on SHM Keypad

When myself or a family member tries to arm the system at night to stay via the keypad, the system is preset to away mode and we have armed it without noticing a few times, aside from using the app, is there a way to have the option for armed stay as...

Speg80 by I'm here a lot
  • 723 Views
  • 1 replies
  • 0 likes

Resolved! Time and Date Stamp

On Rogers smart home monitoring when copying a block of time from the touchscreen to a usb stick is there a time and date stamp on the video itself when reviewing on computer?       ***Edited Labels***

jccarbone by I've been here awhile
  • 1479 Views
  • 2 replies
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Rogers Wireless Keypad Pairing

I had to replace the batteries in the Rogers Wireless Keypad.    However, now the Keypad doesn't seem to be working with the Rogers LCD Display to be able to arm and disarm the system.    I can't seem to find any instructions on how to pair the Roger...

dajkyyc by I've been here awhile
  • 1162 Views
  • 1 replies
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Resolved! Smart Home Monitoring - error connecting to server

I have been having an issue the last several hours of trying to connect to smart home monitoring through the app saying "error connecting to server". I checked my internet and its been working fine. Checked on all devices and same issue.          ***...

sg232 by I plan to stick around
  • 14281 Views
  • 18 replies
  • 0 likes

Can't log into Smart Home Monitoring APP (CAPTHA issue?)

Hi Everyone,   I've been frustrated for several days that all of sudden, my SHM app acted up. I lost access to it.    The symptom is like this 1. SHM screen shown 2. Redirected to Rogers login page 3. Provide credentials then click login 4. Go back t...

will2km by I've been here awhile
  • 4247 Views
  • 10 replies
  • 0 likes

Home monitoring camera

HelloI just installed the home monitoring system and having issues with camera. When I select it on key pad it's takes too long to show up. It's buffering for like five mins. When I select on my phone I get message calculating route to camera. The te...

bashorund by I'm here a lot
  • 22737 Views
  • 74 replies
  • 0 likes

RSHM Change Touchpad Connectivity from Ethernet to WiFi

My touchpad is currently wired via RJ-45 to the netgear router. With the covid-19 situation, is there a way/procedure that I can  do to enable wifi connection instead of wired? I just don't want a tech to visit my home during this time.   Thanks.   *...

ybrik by I plan to stick around
  • 2370 Views
  • 6 replies
  • 0 likes

Resolved! Deleting Inactive Sensors

Hello,   I am tying to find out how to delete inactive sensors from my system. There is an option in the app to disable the sensor but not delete it entirely. Does anyone know how to do this?       ***Added Labels***

chrisuz91 by I plan to stick around
  • 2781 Views
  • 1 replies
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Resolved! Keypad LED not Working

Hi,   I have DSC alarm integrated with Rogers smart home for few years. Recently I notice the zone LED on DSC keypad is not response when motion detected and I talk to tech support and they say this is correct.  I believe it was working before, any i...

SidneyT by I'm here a lot
  • 3330 Views
  • 9 replies
  • 0 likes

Resolved! upgrading netgear N300 ?

Hi there, is it possible to upgrade N300 wi fi router? And can it be plugged into my 8 port switch or it NEEDS to be directly connected to rogers Hitron router? Im running out of 1GB connections and this 100mbps router is not helping. I'd prefer it t...

Touchscreen Repeatedly Hangs and Triggers Alarm

Over time the interface on the touch screen becomes more and more sluggish and I'm unable to disable the alarm.   Often I come home and try to disable the alarm, but the touch screen only registers a touch with 10-15 seconds delay, sometimes the disp...

Resolved! Use router ethernet ports?

Can you use the ethernet ports on the back of the router for other devices not related to the Rogers system?   *Added Labels*

Russ5 by I've been here awhile
  • 1342 Views
  • 2 replies
  • 0 likes