Smart Home Monitoring
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Forum Posts

Home monitoring camera

HelloI just installed the home monitoring system and having issues with camera. When I select it on key pad it's takes too long to show up. It's buffering for like five mins. When I select on my phone I get message calculating route to camera. The te...

bashorund by I'm Here A Lot
  • 18851 Views
  • 74 replies
  • 0 likes

RSHM Change Touchpad Connectivity from Ethernet to WiFi

My touchpad is currently wired via RJ-45 to the netgear router. With the covid-19 situation, is there a way/procedure that I can  do to enable wifi connection instead of wired? I just don't want a tech to visit my home during this time.   Thanks.   *...

ybrik by I Plan to Stick Around
  • 1878 Views
  • 6 replies
  • 0 likes

Resolved! Deleting Inactive Sensors

Hello,   I am tying to find out how to delete inactive sensors from my system. There is an option in the app to disable the sensor but not delete it entirely. Does anyone know how to do this?       ***Added Labels***

chrisuz91 by I Plan to Stick Around
  • 2463 Views
  • 1 replies
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Resolved! Keypad LED not Working

Hi,   I have DSC alarm integrated with Rogers smart home for few years. Recently I notice the zone LED on DSC keypad is not response when motion detected and I talk to tech support and they say this is correct.  I believe it was working before, any i...

SidneyT by I'm Here A Lot
  • 2895 Views
  • 9 replies
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Resolved! upgrading netgear N300 ?

Hi there, is it possible to upgrade N300 wi fi router? And can it be plugged into my 8 port switch or it NEEDS to be directly connected to rogers Hitron router? Im running out of 1GB connections and this 100mbps router is not helping. I'd prefer it t...

Touchscreen Repeatedly Hangs and Triggers Alarm

Over time the interface on the touch screen becomes more and more sluggish and I'm unable to disable the alarm.   Often I come home and try to disable the alarm, but the touch screen only registers a touch with 10-15 seconds delay, sometimes the disp...

Resolved! Use router ethernet ports?

Can you use the ethernet ports on the back of the router for other devices not related to the Rogers system?   *Added Labels*

Russ5 by I've Been Here Awhile
  • 1024 Views
  • 2 replies
  • 0 likes

Resolved! Update WiFi Password for Smart Home Monitoring

I switched providers and can not find where to update the wifi on my home alarm system. Can someone please let me know where this option is, either on the touch screen or app?Thank you in advance!   *** Edited Labels *** 

Alwftw by I've Been Here Awhile
  • 5065 Views
  • 3 replies
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Resolved! Automation Schedule with Video

Is it possible to create an automation that takes a video clip when the camera detects motion, but only between certain times of the day.  I have a video camera outside in our driveway, but am reaching the 100 clips daily, apparently we live on a bus...

kimmal by I Plan to Stick Around
  • 1549 Views
  • 3 replies
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Resolved! Rogers smart home monitoring touchpad wont work!!

Hey fellow customers!,   Well I had the Rogers Smart home monitoring service installed in my house last Sunday, all went well, understood everything that was told to us, i diconnected the power from the touchpad yesterday (done multiple times before)...

Resolved! SmartHome Camera (2 years old) record on motion?

We had our system install just under 2 years ago with one outdoor camera and two Day/Night vision cameras (also outside).  All work flawlessly and I can record any camera, one at a time.  I was told during install that the Day/Night cams have motion ...

landesmm by I've Been Here Awhile
  • 7384 Views
  • 17 replies
  • 0 likes

Issues with connectivity to Rogers Home Monitoring

I was away and monitoring my system via the Smart Home app. All was good until sometime in the morning of March 15, 2019. After that I was unable to connect to my alarm system. The issue apparently happened between 8:51am & 9:46am. The person looking...

dalziel66 by I Plan to Stick Around
  • 9697 Views
  • 1 replies
  • 0 likes