Video recording duration on Rogers home monitoring

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nhbawa
I've Been Around
Posts: 1

Video recording duration on Rogers home monitoring

Hi - we recently got the home monitoring system for my grandpa and I've set up a rule for a video clip to be recorded every time his door is opened. However, the video is only 15 seconds which isn't enough time to capture anything since he moves slowly. Is there a way to increase the duration of the recorded video clip? To maybe 30 or 60 seconds? Any tips would be appreciated. Thank you!

 

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RogersTony
Moderator
Moderator
Posts: 1,266

Re: Video recording duration on Rogers home monitoring

Hello, @nhbawa

 

Welcome to the Rogers Community Forums!

 

Thank you for posting your concern. I know how important it is to ensure your loved ones are safe. Currently, 15 seconds is the only duration option available for the video clips. 

 

There is an option to record 24/7 from one camera for up to 1 week. The recordings would be stored locally on a 64 GB Class 10 SD Card or Micro SD card that is inserted into the Touchscreen. These recordings would only be viewable locally on the Touchscreen or downloadable to a USB drive.

 

I know this may not be the answer you were hoping to hear. We'll definitely pass along your feedback regarding longer video clips.

 

RogersTony

 

 

Jigarhb
I've Been Around
Posts: 1

Re: Video recording duration on Rogers home monitoring

Please please do change 15 seconds options to at least 30 seconds for recording of video. As I am not able to record full details in 90% cases.
RogersTony
Moderator
Moderator
Posts: 1,266

Re: Video recording duration on Rogers home monitoring

Hello, @Jigarhb

 

Welcome to the Rogers Community Forums!

 

Thanks so much for posting your suggestion in the Community. We'll definitely pass this along to the product managers to review.

 

I can see how this change would be a great convenience to you. You also have the option to record 24/7 for up to 1 week of recordings by inserting a 64 GB Class 10 SD card/Micro SD card (depending on the model of your touchscreen) into your touchscreen and setting up the recording option in the camera widget.

 

We appreciate you providing us with your feedback. 🙂

 

RogersTony

Simon67
I've Been Around
Posts: 1

Re: Video recording duration on Rogers home monitoring

Hi Tony,

 

With the 24/7 recording option, will the system automatically loop record over the oldest footage if the 64 Gb card is full?

 

Sincerely,

Simon

RogersTony
Moderator
Moderator
Posts: 1,266

Re: Video recording duration on Rogers home monitoring

Hello, @Simon67

 

Yes, it will record over the oldest footage once it has reached the capacity of the card. You can download the contents of the card to a USB drive for viewing elsewhere.

 

The data on the card is encrypted and cannot be read anywhere other than the Touchpad. If you have to remove the SD card, ensure to turn off the 24/7 recording before you remove the card or you may corrupt the data on the card.

 

I hope this helps!

 

RogersTony

 

 

dmc2709
I've Been Around
Posts: 1

Re: Video recording duration on Rogers home monitoring

How do you download to a usb? SD Card files aren't recognized on my PC.

RogersTony
Moderator
Moderator
Posts: 1,266

Re: Video recording duration on Rogers home monitoring

Hello, @dmc2709

 

Welcome to the Rogers Community Forums!

 

Thank you for posting your concern to the community. You can find the specific steps to download to a USB by visiting one of my older posts listed here.

 

Please let us know if you have any trouble following the steps outlined.

 

RogersTony