I am at my wits end with Rogers Home Monitoring. I made an appointment back in early November, to have my current security service assessed. The soonest they could get was 5 weeks, but I was okay with that. I wasn’t okay with what happened thereafter. They missed the first appointment and no phone call or anything. I live chatted with a customer service person the next day and they promised within 24 hours, someone would call me back and explain what happened and book a new appointment. Four days later I finally contacted customer service again. They apologized and gave me another appointment. The second appointment comes and goes, Rogers again a no-show and no call back. Once again I contact customer service and ask for the manager. The manager apologizes and gives me a third appointment and practically guarantees they will show. The window just came and went, and again they were a no show and no phone call. We’ve been with Rogers for over 30 years. I just don’t know what I can do. As far as I’m concerned, this is customer service at its’ absolute worst. Any suggestions?
Welcome to the Rogers Community Forums!
I can imagine how inconvenient this experience must have been for you. It's quite unusual for techs to miss multiple appointments. Did my colleagues in customer service confirm your contact info?