Smart Home Monitoring
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Can't log into Smart Home Monitoring APP (CAPTHA issue?)

Hi Everyone,   I've been frustrated for several days that all of sudden, my SHM app acted up. I lost access to it.    The symptom is like this 1. SHM screen shown 2. Redirected to Rogers login page 3. Provide credentials then click login 4. Go back t...

will2km by I've been here awhile
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RSHM Change Touchpad Connectivity from Ethernet to WiFi

My touchpad is currently wired via RJ-45 to the netgear router. With the covid-19 situation, is there a way/procedure that I can  do to enable wifi connection instead of wired? I just don't want a tech to visit my home during this time.   Thanks.   *...

ybrik by I plan to stick around
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Resolved! Keypad LED not Working

Hi,   I have DSC alarm integrated with Rogers smart home for few years. Recently I notice the zone LED on DSC keypad is not response when motion detected and I talk to tech support and they say this is correct.  I believe it was working before, any i...

SidneyT by I'm here a lot
  • 4811 Views
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Resolved! upgrading netgear N300 ?

Hi there, is it possible to upgrade N300 wi fi router? And can it be plugged into my 8 port switch or it NEEDS to be directly connected to rogers Hitron router? Im running out of 1GB connections and this 100mbps router is not helping. I'd prefer it t...

Touchscreen Repeatedly Hangs and Triggers Alarm

Over time the interface on the touch screen becomes more and more sluggish and I'm unable to disable the alarm.   Often I come home and try to disable the alarm, but the touch screen only registers a touch with 10-15 seconds delay, sometimes the disp...

Resolved! Use router ethernet ports?

Can you use the ethernet ports on the back of the router for other devices not related to the Rogers system?   *Added Labels*

Russ5 by I've been here awhile
  • 2037 Views
  • 2 replies
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Resolved! Update WiFi Password for Smart Home Monitoring

I switched providers and can not find where to update the wifi on my home alarm system. Can someone please let me know where this option is, either on the touch screen or app?Thank you in advance!   *** Edited Labels *** 

Alwftw by I've been here awhile
  • 7063 Views
  • 3 replies
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