Smart Home Monitoring
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Resolved! Smart Home Monitoring - error connecting to server

I have been having an issue the last several hours of trying to connect to smart home monitoring through the app saying "error connecting to server". I checked my internet and its been working fine. Checked on all devices and same issue.          ***...

sg232 by I plan to stick around
  • 16930 Views
  • 18 replies
  • 0 likes

Can't log into Smart Home Monitoring APP (CAPTHA issue?)

Hi Everyone,   I've been frustrated for several days that all of sudden, my SHM app acted up. I lost access to it.    The symptom is like this 1. SHM screen shown 2. Redirected to Rogers login page 3. Provide credentials then click login 4. Go back t...

will2km by I've been here awhile
  • 5742 Views
  • 10 replies
  • 0 likes

RSHM Change Touchpad Connectivity from Ethernet to WiFi

My touchpad is currently wired via RJ-45 to the netgear router. With the covid-19 situation, is there a way/procedure that I can  do to enable wifi connection instead of wired? I just don't want a tech to visit my home during this time.   Thanks.   *...

ybrik by I plan to stick around
  • 3582 Views
  • 6 replies
  • 0 likes

Resolved! Keypad LED not Working

Hi,   I have DSC alarm integrated with Rogers smart home for few years. Recently I notice the zone LED on DSC keypad is not response when motion detected and I talk to tech support and they say this is correct.  I believe it was working before, any i...

SidneyT by I'm here a lot
  • 5022 Views
  • 9 replies
  • 0 likes

Resolved! upgrading netgear N300 ?

Hi there, is it possible to upgrade N300 wi fi router? And can it be plugged into my 8 port switch or it NEEDS to be directly connected to rogers Hitron router? Im running out of 1GB connections and this 100mbps router is not helping. I'd prefer it t...

Touchscreen Repeatedly Hangs and Triggers Alarm

Over time the interface on the touch screen becomes more and more sluggish and I'm unable to disable the alarm.   Often I come home and try to disable the alarm, but the touch screen only registers a touch with 10-15 seconds delay, sometimes the disp...

Resolved! Use router ethernet ports?

Can you use the ethernet ports on the back of the router for other devices not related to the Rogers system?   *Added Labels*

Russ5 by I've been here awhile
  • 2075 Views
  • 2 replies
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Resolved! Update WiFi Password for Smart Home Monitoring

I switched providers and can not find where to update the wifi on my home alarm system. Can someone please let me know where this option is, either on the touch screen or app?Thank you in advance!   *** Edited Labels *** 

Alwftw by I've been here awhile
  • 7120 Views
  • 3 replies
  • 0 likes