Resolved! Time and Date Stamp
On Rogers smart home monitoring when copying a block of time from the touchscreen to a usb stick is there a time and date stamp on the video itself when reviewing on computer? ***Edited Labels***
Smart Home Monitoring
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Non Rogers Keypad Beeping randomly - not showing disarmed
Hello Looking for some support since Technicians are not doing home visits right now. I have a keypad, (not Rogers Equipment), that is by my entry door. About 3 weeks ago it started beeping randomly and doesn't show when the system is armed ...
Resolved! Rogers Wireless Keypad Pairing
I had to replace the batteries in the Rogers Wireless Keypad. However, now the Keypad doesn't seem to be working with the Rogers LCD Display to be able to arm and disarm the system. I can't seem to find any instructions on how to pair the Roger...
Resolved! Smart Home Monitoring - error connecting to server
I have been having an issue the last several hours of trying to connect to smart home monitoring through the app saying "error connecting to server". I checked my internet and its been working fine. Checked on all devices and same issue. ***...
Can't log into Smart Home Monitoring APP (CAPTHA issue?)
Hi Everyone, I've been frustrated for several days that all of sudden, my SHM app acted up. I lost access to it. The symptom is like this 1. SHM screen shown 2. Redirected to Rogers login page 3. Provide credentials then click login 4. Go back t...
RSHM Change Touchpad Connectivity from Ethernet to WiFi
My touchpad is currently wired via RJ-45 to the netgear router. With the covid-19 situation, is there a way/procedure that I can do to enable wifi connection instead of wired? I just don't want a tech to visit my home during this time. Thanks. *...
Resolved! Rogers Smart Home Monitoring - Automate Package Camera/Videos
just got the basics 19.99 system camera , door sensor and light bulb wondering why after i delete the video clips in my app they still show in my storage allotment screen will the system stop saving videos once quota is reached even though i delete...
Resolved! Smart Home Monitoring - Time Error
in the app I set my light to come on at 7pm. It didn't work. Would the time zone be off or what else could it be? ***Edited Labels***
Resolved! Keypad LED not Working
Hi, I have DSC alarm integrated with Rogers smart home for few years. Recently I notice the zone LED on DSC keypad is not response when motion detected and I talk to tech support and they say this is correct. I believe it was working before, any i...
Resolved! upgrading netgear N300 ?
Hi there, is it possible to upgrade N300 wi fi router? And can it be plugged into my 8 port switch or it NEEDS to be directly connected to rogers Hitron router? Im running out of 1GB connections and this 100mbps router is not helping. I'd prefer it t...
Touchscreen Repeatedly Hangs and Triggers Alarm
Over time the interface on the touch screen becomes more and more sluggish and I'm unable to disable the alarm. Often I come home and try to disable the alarm, but the touch screen only registers a touch with 10-15 seconds delay, sometimes the disp...
Resolved! Use router ethernet ports?
Can you use the ethernet ports on the back of the router for other devices not related to the Rogers system? *Added Labels*
Resolved! Update WiFi Password for Smart Home Monitoring
I switched providers and can not find where to update the wifi on my home alarm system. Can someone please let me know where this option is, either on the touch screen or app?Thank you in advance! *** Edited Labels ***
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