Smart Home Monitoring
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Repurposing Smart Home Monitoring Equipment

I am planning to cancel Smart Home Monitoring service and replace with a DIY system. I own all the equipment installed by Rogers, including the console and the sensors. What would I need to do to repurpose the system and add my own devices such as a ...

moraroad by I've Been Here Awhile
  • 29622 Views
  • 37 replies
  • 3 likes

Resolved! Smart home Activity log

I have different keypad codes for different users. Is it possible to see which code is used to arm and disarm on the log?     **Labels Added**

Resolved! Rogers Smart Home Monitoring

How can an upgrad really be an upgrade to the security system when the addition of 24 hour recording requires customers to purchase new cameras to accomadate this feature? At 170 a piece I have 3 that in less then to years need to be updated. ROGERED...

RedBerry11 by I Plan to Stick Around
  • 15952 Views
  • 96 replies
  • 0 likes

Resolved! Can I connect Alexa to my Rogers Home Security

I am wondering if I can connect my Alexa unit to help control things, such as - turn off alarm system when I get up.  Connect to the various cameras, etc...   I came across articles for Google Assistant, but nothing on Alexa.   ***EDITED LABELS***

msbutton27 by I've Been Around
  • 9766 Views
  • 20 replies
  • 0 likes

New Device Shows up on Touchpad but Not in App.

Hi I hope someone can help because so far Rogers Support cannot.  I plugged in a Sercomm SZ-ESW01 small appliance module.  Followed the installation guide and it shows up in Touchpad.  I can turn on and off a lamp or my coffee maker through the touch...

icyclejay by I've Been Here Awhile
  • 655 Views
  • 3 replies
  • 0 likes

Smart Home Monitoring Alarm Volume

Any way to increase the volume when the alarm goes off? Mine has gone off twice now and could not be heard from our upstairs bedroom, or is there a seperate speaker or horn that can be added?     **Labels Added**

Speg80 by I'm Here A Lot
  • 2204 Views
  • 3 replies
  • 1 likes

Resolved! How to view SHM video

Is it possible to view the SHM video on a laptop or can you only see it via the app.  Say I'm waiting for a package and I'm in my home office which has an additional laptop.  Can I view the video on the laptop instead of using my phone.  What happens...

kimmal by I Plan to Stick Around
  • 1715 Views
  • 1 replies
  • 0 likes

Home Monitoring Fire Alarms

I’m considering switching to Rogers Home Monitoring. My conversation with customer serves haven’t been that helpful which is a bit of a concern.I currently have 3 hardwired fire/co2 alarms. When I called in they seemed surprised I want to replace all...

Ll20 by I've Been Here Awhile
  • 1368 Views
  • 5 replies
  • 0 likes

Intermittent Camera Feed on Mobile App

For the last week we are having a really hard time with our live camera feed showing on our cell phones. We can see recording but not live feed. I have rebooted wifi, touch screen and our phones. We have turned the phones off and on and still doesnt ...

Shadoww by I Plan to Stick Around
  • 1634 Views
  • 4 replies
  • 0 likes

Resolved! Smart Home App Activity Log

Why does my activity log only show door sensor activity and not any motion? I have all filters turned off       ***Edited Labels***

Speg80 by I'm Here A Lot
  • 991 Views
  • 3 replies
  • 0 likes

Resolved! Change Default to "Armed Stay" on SHM Keypad

When myself or a family member tries to arm the system at night to stay via the keypad, the system is preset to away mode and we have armed it without noticing a few times, aside from using the app, is there a way to have the option for armed stay as...

Speg80 by I'm Here A Lot
  • 551 Views
  • 1 replies
  • 0 likes

Resolved! Time and Date Stamp

On Rogers smart home monitoring when copying a block of time from the touchscreen to a usb stick is there a time and date stamp on the video itself when reviewing on computer?       ***Edited Labels***

jccarbone by I've Been Here Awhile
  • 1184 Views
  • 2 replies
  • 0 likes

Rogers Wireless Keypad Pairing

I had to replace the batteries in the Rogers Wireless Keypad.    However, now the Keypad doesn't seem to be working with the Rogers LCD Display to be able to arm and disarm the system.    I can't seem to find any instructions on how to pair the Roger...

dajkyyc by I've Been Here Awhile
  • 897 Views
  • 1 replies
  • 0 likes

Resolved! Smart Home Monitoring - error connecting to server

I have been having an issue the last several hours of trying to connect to smart home monitoring through the app saying "error connecting to server". I checked my internet and its been working fine. Checked on all devices and same issue.          ***...

sg232 by I Plan to Stick Around
  • 13398 Views
  • 18 replies
  • 0 likes

Can't log into Smart Home Monitoring APP (CAPTHA issue?)

Hi Everyone,   I've been frustrated for several days that all of sudden, my SHM app acted up. I lost access to it.    The symptom is like this 1. SHM screen shown 2. Redirected to Rogers login page 3. Provide credentials then click login 4. Go back t...

will2km by I've Been Here Awhile
  • 3672 Views
  • 10 replies
  • 0 likes

Home monitoring camera

HelloI just installed the home monitoring system and having issues with camera. When I select it on key pad it's takes too long to show up. It's buffering for like five mins. When I select on my phone I get message calculating route to camera. The te...

bashorund by I'm Here A Lot
  • 18910 Views
  • 74 replies
  • 0 likes