I am planning to cancel Smart Home Monitoring service and replace with a DIY system. I own all the equipment installed by Rogers, including the console and the sensors. What would I need to do to repurpose the system and add my own devices such as a ...
I have different keypad codes for different users. Is it possible to see which code is used to arm and disarm on the log? **Labels Added**
How can an upgrad really be an upgrade to the security system when the addition of 24 hour recording requires customers to purchase new cameras to accomadate this feature? At 170 a piece I have 3 that in less then to years need to be updated. ROGERED...
I am wondering if I can connect my Alexa unit to help control things, such as - turn off alarm system when I get up. Connect to the various cameras, etc... I came across articles for Google Assistant, but nothing on Alexa. ***EDITED LABELS***
Hi I hope someone can help because so far Rogers Support cannot. I plugged in a Sercomm SZ-ESW01 small appliance module. Followed the installation guide and it shows up in Touchpad. I can turn on and off a lamp or my coffee maker through the touch...
This happens fairly often, in the middle of the night typical 4-5am in that time frame will disarm and all of the keypads beep as they system is disarmed. It will then re-arm itself a few minutes later. Now to awaken to this is not fun as you think s...
Any way to increase the volume when the alarm goes off? Mine has gone off twice now and could not be heard from our upstairs bedroom, or is there a seperate speaker or horn that can be added? **Labels Added**
Is it possible to view the SHM video on a laptop or can you only see it via the app. Say I'm waiting for a package and I'm in my home office which has an additional laptop. Can I view the video on the laptop instead of using my phone. What happens...
Hi all I was wondering if I buy a garage door controller from amazo would I be able to hook it up to my rogers smart home using the add device in settings?The garage door controller says it works with Google homeThanks in advance **Labels Added**
I’m considering switching to Rogers Home Monitoring. My conversation with customer serves haven’t been that helpful which is a bit of a concern.I currently have 3 hardwired fire/co2 alarms. When I called in they seemed surprised I want to replace all...
For the last week we are having a really hard time with our live camera feed showing on our cell phones. We can see recording but not live feed. I have rebooted wifi, touch screen and our phones. We have turned the phones off and on and still doesnt ...
Why does my activity log only show door sensor activity and not any motion? I have all filters turned off ***Edited Labels***
When myself or a family member tries to arm the system at night to stay via the keypad, the system is preset to away mode and we have armed it without noticing a few times, aside from using the app, is there a way to have the option for armed stay as...
I just had Security Video installed but it's not working on any browser: Chrome, firefox, safari. Has anyone experienced this and how do you correct to view properly? ***Edited Labels***
On Rogers smart home monitoring when copying a block of time from the touchscreen to a usb stick is there a time and date stamp on the video itself when reviewing on computer? ***Edited Labels***
Hello Looking for some support since Technicians are not doing home visits right now. I have a keypad, (not Rogers Equipment), that is by my entry door. About 3 weeks ago it started beeping randomly and doesn't show when the system is armed ...
I had to replace the batteries in the Rogers Wireless Keypad. However, now the Keypad doesn't seem to be working with the Rogers LCD Display to be able to arm and disarm the system. I can't seem to find any instructions on how to pair the Roger...
I have been having an issue the last several hours of trying to connect to smart home monitoring through the app saying "error connecting to server". I checked my internet and its been working fine. Checked on all devices and same issue. ***...
Hi Everyone, I've been frustrated for several days that all of sudden, my SHM app acted up. I lost access to it. The symptom is like this 1. SHM screen shown 2. Redirected to Rogers login page 3. Provide credentials then click login 4. Go back t...
HelloI just installed the home monitoring system and having issues with camera. When I select it on key pad it's takes too long to show up. It's buffering for like five mins. When I select on my phone I get message calculating route to camera. The te...