Resolved! Wall touchpad
how do I remove the touchpad from the wall? ***Edited Labels***
Forum Posts
Custom actions won't save
I'm trying to set up custom actions/rules for an alarm condition and I get all the way to the end and I just get a failed to save message. Could it be that you can't have more than one of these? There's one built in that I can't edit nor delete. ...
Resolved! Cannot reach Smart Home customer service
After a technician visit earlier this week, he advised me to contact customer service and order a replacement sensor, as the technicians are not provided with those. For 3 days I'm trying to reach the smart home customer service. The system routed m...
Incorrect billing charges - request to speak to billing manager
Hi there, I have been on hold for over 80 minutes on the phone, 90+ minutes on the chat (only to be kicked off the waitlist due to inactivity on the my rogers account) and 60+ on social media queue. Need to chat with someone at the managers' level as...
No easy way to delete camera motion recordings
I have 4 cameras installed. The motion detection recordings are stored in the cloud for 30 days. When the quota gets full, the system stops recording - a huge security lapse!I have to manually delete each video recording for 30 days for each camera (...
Resolved! Compatible equipment
Can anyone tell me if there are options to use equipment from another provider eg I have TELUS cameras is there away to use those with the Rogers smart home monitoring
Resolved! Smart Home Monitoring Help-new router
I purchased the TP Link Ax5400 and now I can't seem to connect to my Smart Home Monitoring through the app. I get a error Communication Failure. How to resolve this? *Added Labels*
Camera has two solid red lights and shows as offline
I've tried resetting it but it made no difference. Can I consider the camera dead? **Labels Added**
Smart home monitoring camera issues
I recently got the home monitoring system installed (door sensors, motion sensors, security cameras). The sensors work fine but I am very disappointed by the cameras. Some issues I noticed during the 1 week I've had these cameras: 1. I was told I cou...
Apparently my SD card stopped rec
Checked my system today and card has stopped recording. Tried to delete files off card from console and gave me error message.... Told me to insert a new card. But card was brand new like three months ago. Help!!!!!
Resolved! Video recording duration on Rogers home monitoring
Hi - we recently got the home monitoring system for my grandpa and I've set up a rule for a video clip to be recorded every time his door is opened. However, the video is only 15 seconds which isn't enough time to capture anything since he moves slow...
Garage Door Openers for Smart Home Monitoring
Hello allSo I've been playing with the Rogers smart home monitoring and I have made a garage door opener attachment so now I can open my garage door with the rogers smart home app and I can set a rule when I'm returning home and I disarm the house th...
Resolved! Smart home chime sound preview
I want to change the sound for my doors opening/closing but the play button next to them in the app to preview isn't working. I also don't see the ability to preview the sound on the TouchPad. Am I missing something or is it a known issue? ***Edite...
Resolved! Outdoor Camera intermittent stop recording on SD card
Hi Folks, I had this issue just started yesterday. My setup before it was running fine: 1. Touch pad (wifi connection) in the same room (2nd floor) as Netgear router. 2. The outdoor camera is connected via LAN cable to one of the LAN ports of the net...
Rogers SHMS integrated with ADT Smartwatch 3000 EN wired security system
Hello,I really hope you can help me. My home came prewired for a security system. I originally had ADT install and monitor my system. ADT installed their Safewatch Pro 3000 EN system which is the same as a Honeywell Vista 20p.I eventually canceled my...
Rogers Smarthome monitoring issue.
I have the R.S.M. Automate package and have it set to send notifications as well as video clips to my Gmail account every time my door is opened. I quickly noticed that these emails where being sent from Notifications@smarthome.rogers.com and they ar...
Missed appointments
I am at my wits end with Rogers Home Monitoring. I made an appointment back in early November, to have my current security service assessed. The soonest they could get was 5 weeks, but I was okay with that. I wasn’t okay with what happened thereafter...
24/7 Recording - Smart Home Cameras
I am currently using 2 cameras - front and back doors. I need to record 24/7 (whether short clips or full videos) I have a Class 10 SD card inserted into the Hub The app allows me to setup rule (motion sense on front camera) and record on the app (1...
app says "it looks like you don't have Roger's Smart Home Monitoring yet"
Smart home monitoring stopped working on my app with the error in the subject line. When I log into my account in My Rogers, it shows that I am subscribing to it. I have had it for two years and it worked perfectly before. I have tried clearing both ...
Zone motion low battery
Have the Rogers Home Monitoring system. I keep getting a zone motion low battery warning even after replacing the battery 2x? I tried to reach out to Rogers support but don't have 5 hours to waste on hold waiting for them..... any suggestions? *** ...