Smart Home Monitoring
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Resolved! Smart Home Monitoring Help-new router

I purchased the TP Link Ax5400 and now I can't seem to connect to my Smart Home Monitoring through the app. I get a error Communication Failure.  How to resolve this? *Added Labels*  

tester2013 by I Plan to Stick Around
  • 443 Views
  • 5 replies
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Smart home monitoring camera issues

I recently got the home monitoring system installed (door sensors, motion sensors, security cameras). The sensors work fine but I am very disappointed by the cameras. Some issues I noticed during the 1 week I've had these cameras: 1. I was told I cou...

VarunM by I've Been Here Awhile
  • 6094 Views
  • 14 replies
  • 0 likes

Apparently my SD card stopped rec

Checked my system today and card has stopped recording. Tried to delete files off card from console and gave me error message.... Told me to insert a new card. But card was brand new like three months ago. Help!!!!!

Mcoley99 by I've Been Around
  • 1933 Views
  • 9 replies
  • 0 likes

Video recording duration on Rogers home monitoring

Hi - we recently got the home monitoring system for my grandpa and I've set up a rule for a video clip to be recorded every time his door is opened. However, the video is only 15 seconds which isn't enough time to capture anything since he moves slow...

nhbawa by I've Been Around
  • 6745 Views
  • 13 replies
  • 1 likes

Garage Door Openers for Smart Home Monitoring

Hello allSo I've been playing with the Rogers smart home monitoring and I have made a garage door opener attachment so now I can open my garage door with the rogers smart home app and I can set a rule when I'm returning home and I disarm the house th...

Trav4226 by I've Been Here Awhile
  • 434 Views
  • 2 replies
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Resolved! Smart home chime sound preview

I want to change the sound for my doors opening/closing but the play button next to them in the app to preview isn't working. I also don't see the ability to preview the sound on the TouchPad. Am I missing something or is it a known issue?   ***Edite...

CZ25 by I've Been Around
  • 242 Views
  • 1 replies
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Resolved! Outdoor Camera intermittent stop recording on SD card

Hi Folks, I had this issue just started yesterday. My setup before it was running fine: 1. Touch pad (wifi connection) in the same room (2nd floor) as Netgear router. 2. The outdoor camera is connected via LAN cable to one of the LAN ports of the net...

ybrik by I Plan to Stick Around
  • 376 Views
  • 3 replies
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Rogers Smarthome monitoring issue.

I have the R.S.M. Automate package and have it set to send notifications as well as video clips to my Gmail account every time my door is opened. I quickly noticed that these emails where being sent from Notifications@smarthome.rogers.com and they ar...

Missed appointments

I am at my wits end with Rogers Home Monitoring. I made an appointment back in early November, to have my current security service assessed. The soonest they could get was 5 weeks, but I was okay with that. I wasn’t okay with what happened thereafter...

mgroves34 by I've Been Here Awhile
  • 497 Views
  • 3 replies
  • 0 likes

24/7 Recording - Smart Home Cameras

I am currently using 2 cameras - front and back doors. I need to record 24/7 (whether short clips or full videos)  I have a Class 10 SD card inserted into the Hub The app allows me to setup rule (motion sense on front camera) and record on the app (1...

amanarora by I've Been Here Awhile
  • 565 Views
  • 3 replies
  • 0 likes

Zone motion low battery

Have the Rogers Home Monitoring system. I keep getting a zone motion low battery warning even after replacing the battery 2x? I tried to reach out to Rogers support but don't have 5 hours to waste on hold waiting for them..... any suggestions?   *** ...

spwynn by I've Been Here Awhile
  • 588 Views
  • 2 replies
  • 0 likes

How to completely remove smart home monitoring

HiWe have started living in a new house for a few years now. The previous owner had smart home monitoring installed earlier.I was told that it is being misused where they could view our family privacy.How do I completely disable the smart home monito...

Repurposing Smart Home Monitoring Equipment

I am planning to cancel Smart Home Monitoring service and replace with a DIY system. I own all the equipment installed by Rogers, including the console and the sensors. What would I need to do to repurpose the system and add my own devices such as a ...

moraroad by I've Been Here Awhile
  • 28987 Views
  • 37 replies
  • 3 likes

Resolved! Smart home Activity log

I have different keypad codes for different users. Is it possible to see which code is used to arm and disarm on the log?     **Labels Added**

Resolved! Rogers Smart Home Monitoring

How can an upgrad really be an upgrade to the security system when the addition of 24 hour recording requires customers to purchase new cameras to accomadate this feature? At 170 a piece I have 3 that in less then to years need to be updated. ROGERED...

RedBerry11 by I Plan to Stick Around
  • 15345 Views
  • 96 replies
  • 0 likes