We renegotiated expired discounts with Rogers in December for ignite bundle and smarty home monitoring. From December to February no issues. On March 20th we received an email saying our “partner discount ” on smart home monitoring had bern removed. ...
HelloI just installed the home monitoring system and having issues with camera. When I select it on key pad it's takes too long to show up. It's buffering for like five mins. When I select on my phone I get message calculating route to camera. The te...
We have Rogers Home monitoring. We have a centrally monitored smoke detector and carbon monoxide (CO) detector. Our bill lists the centrally monitored smoke detector & CO detector as specific line items. The CO detector started beeping even after t...
I am an existing customer who has smart home monitoring. I have one camera and the emergency monitoring system. The camera is garbage. It does not detect anyone walking up the driveway. Is it worth switching to ignite self protect? Is installation in...
I cancelled doorbell order for uncompatible with existing doorbell system and asked Rogers Agent to cancel. Yesterday, I found the doorbell was still on my account with charge for the new doorbell (not installed). Tried to reach to Rogers Agent to de...
Just had ignite installed and now my security cameras don't work.assumevits the new modem? *Added Labels*
It has been a considerable time since security cameras were dumped and abandoned in my residence. All my efforts to get your company to install the cameras have proved abortive so far. The most annoying part is that I am being charged for services...
I am changing ISPs and want to know if I can continue to use Smart Home and monitoring through Rogers or do I have to change this too? **Labels Added**
Good day. I'm a subscriber to Roger's Home security/monitoring in Atlantic Canada. The Rogers Security TouchPad and devices are connected to a Netgear Nighthawk S8000 Router, which is then connected to a XB7. The only devices connected to the Net...
Just received an email offer for Ignite Self Protect to include 2 cameras on Rogers for 3 years. Anybody also receive this. Does anyone have any experience with this service ***Edited Labels***
Hello,I just switched from SHM to ISP. When I made the switch the rep said I could use my existing equipment from the SHM service (smart bulbs and my window/door sensor)I’m trying to link the smart bulbs I had with SHM in the home connect app. They a...
Hello I just want to know if we can have more than 1 device recording at a time on the new ignite self protect. I have an ignite camera outdoor and the new video door bell. Can I get them both to record 24/7 ? It only allows to do one at a time on th...
I have had a monitoring system for quite a while. I had an incident happen last Saturday and when I took my memory card out and put it in my laptop - I got a message saying that the SD card must be formatted. I formatted the card, put it back in ...
HiIs there any way to install more than 6 cameras? Is rogers looking to upgrade this in the future?ThanksMatt **Labels Added**
HiI see that the camera recording is only happening for firat 15 seconds even thought there is a continous action going on for more than 15 secs. How can i get the recording to do continuous until the event is completed? *Added Labels*
So , I called in this week to upgrade my Rogers home security system by adding cameras. Wanted to upgrade to the Control package but was told there is a stop sale on alarm equipment due to shortages since Nov 15. Is this true and if so, when will the...
Hi,I recently added an SD Card Class 10 64GB per the requirement to the Home Monitoring tablet. I keep getting the notification that the card is corrupted. I have formatted the card multiple times, I have also used other class 10 SD cards and they al...
Hello. I would like to hide the SSID (or change it to something sensible) on my WNR2000 which is dedicated to the SHM system. Where can I find the password set by the installing technician? Thanks, Shawna ***Edited Labels***
to speak to someobe it takes half a days work then either phone gets cut off or they send you a refence number and the matter is still never resolved i been dealing with my issue since December **Labels Added**
Hello. I’m using the SHM app. When I review a video clip, there are options for save and delete. When I select save, where does the clip go? I thought I could save it to my phone, and text it to someone if necessary. It says “video clip saved success...
