Smart Home security with another ISP
I am changing ISPs and want to know if I can continue to use Smart Home and monitoring through Rogers or do I have to change this too? **Labels Added**
I am changing ISPs and want to know if I can continue to use Smart Home and monitoring through Rogers or do I have to change this too? **Labels Added**
Good day. I'm a subscriber to Roger's Home security/monitoring in Atlantic Canada. The Rogers Security TouchPad and devices are connected to a Netgear Nighthawk S8000 Router, which is then connected to a XB7. The only devices connected to the Net...
Just received an email offer for Ignite Self Protect to include 2 cameras on Rogers for 3 years. Anybody also receive this. Does anyone have any experience with this service ***Edited Labels***
Hello,I just switched from SHM to ISP. When I made the switch the rep said I could use my existing equipment from the SHM service (smart bulbs and my window/door sensor)I’m trying to link the smart bulbs I had with SHM in the home connect app. They a...
Hello I just want to know if we can have more than 1 device recording at a time on the new ignite self protect. I have an ignite camera outdoor and the new video door bell. Can I get them both to record 24/7 ? It only allows to do one at a time on th...
Does it have to be a 64GB Class 10 SD Card? can I use 128GB? ***Added Labels***
I have had a monitoring system for quite a while. I had an incident happen last Saturday and when I took my memory card out and put it in my laptop - I got a message saying that the SD card must be formatted. I formatted the card, put it back in ...
HiIs there any way to install more than 6 cameras? Is rogers looking to upgrade this in the future?ThanksMatt **Labels Added**
HiI see that the camera recording is only happening for firat 15 seconds even thought there is a continous action going on for more than 15 secs. How can i get the recording to do continuous until the event is completed? *Added Labels*
So , I called in this week to upgrade my Rogers home security system by adding cameras. Wanted to upgrade to the Control package but was told there is a stop sale on alarm equipment due to shortages since Nov 15. Is this true and if so, when will the...
Hi,I recently added an SD Card Class 10 64GB per the requirement to the Home Monitoring tablet. I keep getting the notification that the card is corrupted. I have formatted the card multiple times, I have also used other class 10 SD cards and they al...
Hello. I would like to hide the SSID (or change it to something sensible) on my WNR2000 which is dedicated to the SHM system. Where can I find the password set by the installing technician? Thanks, Shawna ***Edited Labels***
to speak to someobe it takes half a days work then either phone gets cut off or they send you a refence number and the matter is still never resolved i been dealing with my issue since December **Labels Added**
Hello. I’m using the SHM app. When I review a video clip, there are options for save and delete. When I select save, where does the clip go? I thought I could save it to my phone, and text it to someone if necessary. It says “video clip saved success...
Hey, I am looking to add a new Sengled lightbulb through the mobile app and under “Manage Devices” the only option is to edit the already installed devices. Any suggestion? I have also tried adding the light through the touchpad with no luck. ...
Is there any plan (or maybe it's available and I totally missed it) to have the ability to incorporate SHM with other home automation platforms such Home Assistant, Google or Alexa. I'd like to setup routines such as arming the system if conditions ...
I have has this for a few months now, and I purchased an SD card so that I could record and store video 24x7. My understanding from the technician is that the card would overwrite when full. I am having problems with this feature. My card seems to...
Super unhappy with smart home monitoring.I had the service for approx 6 yearsWe sold our house and downsized to a condo therefore not needing the serviceWe did a TOR (transfer of responsibility) on Nov. 8th 2022First the agent did not do it correctly...
Honestly I have had the monitoring set up now for 3 months and it has to be the worst security system in the market…The cameras are just awful, I had the sensitivity on high and would end up with endless videos of leaves blowing my plants lightly, bu...
How do I know if my touchpad takes a regular or micro SD chip? It's model No. TCA301ROG1. Thanks, Amy **Labels Added**