Failed Camera Installation

[FIDELOBIO]

It has been a considerable time since security cameras were dumped and abandoned in my residence. All my efforts to get your company to install the cameras have proved abortive so far. 

The most annoying part is that I am being charged for services I never received and this is really fraudulent. 

My Requests

1. Reverse all the charges so far as I have never used the services 

2. Send your technical people for immediate installation. Unfailingly this week. 

3. Come with normal camera to replace the doorbell camera as I have already started using Alexa for my door bell. Bring one more normal camera and take away the doorbell camera. 

Note that this will be my last request on this issue.

**Labels Added**

[RogersJo]

Greetings @FIDELOBIO, 

A Warm welcome to out Community! 🙌 I'm saddened to hear about what occurred as I can assure you this is most definitely not the type of experience we want you to be having. As a consumer myself, I completely understand how you're feeling.

Have you had the chance to connect with our Smart Home Monitoring Team? They would be the best bet to help you get this issue rectified. You can contact them by calling 1-888-764-3771 and their hours of operations are as follows:

Monday to Friday: 7 a.m. to 10 p.m. (EST)

Saturday: 7 a.m. to 10 p.m. (EST)

Sunday: 9 a.m. to 8 p.m. (EST)

I hope this helps!

RogersJo