MyRogers & Rogers Apps
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No notifications received with parental control on

Hello,My setup is enabling parental control on all devices. All these devices are not receiving notifications from any social media software or email (whatsapp, Instagram, gmail, Outlook etc..). If I switch to 4G, notifications are immediately receiv...

jamilnour by I've been here awhile
  • 1961 Views
  • 3 replies
  • 0 likes

MyRogers App Payment History Option

Unable to find payments made in app: I find it very frustrating, & a little unbelievable for a communications company, that payment history is not available in the app.   *Added Labels*

Dmk6 by I've been around
  • 1733 Views
  • 1 replies
  • 0 likes

Unable to make a payment via MyRogers app

I tried making a payment on my Rogers account using the Rogers app on my iPhone. Funny, the app won't accept my card info (CVC code specifically). I hop onto my desktop Windows machine, log into Rogers and try to make a payment with my Visa debit car...

Data Manager

I have 2 lines on ShareEverything. Only primary one is assigned as a “data manager”. Is there a way to prevent second line from turning data “on”, once it turned off by data manager?       ***Added Labels***

Ametist by I've been here awhile
  • 5345 Views
  • 9 replies
  • 0 likes

TSN App

Trying to access TSN 5 on the TSN app but won't allow me to wondering how to fix this.

hjarlette by I've been here awhile
  • 8046 Views
  • 9 replies
  • 0 likes

Ignite Wi-Fi app needs a "no internet option"

My biggest reason for using the Ignite Wi-Fi app is to remote check on the status of the Gateway and pods when my internet appears to be offline. My goal is to reboot the modem w/o physically unplugging it/replugging it. But because the app always wa...

Ignite WiFi Hub - Scheduled downtime not working

I have downtime scheduled on my kids iPhone and iPad and it’s not working... even though my ignite app says the downtime is schedule; I continue to see my kids able to access the internet on their tablets. It worked when I first set it up for a day o...

Andy1977 by I've been around
  • 8434 Views
  • 30 replies
  • 0 likes

Ignite Wifi HUB Assigned Devices Showing up as Unassigned

We have created profiles and assigned devices to users.  This lasted about 5 days when all of the devices then showed up as not assigned.  They cannot be assigned back to users.  I then discovered that they ARE still assigned, somewhere, because time...

Don_Ca by I'm a senior contributor
  • 5341 Views
  • 18 replies
  • 0 likes

AnyplaceTV Error "Refresh or Try Again Later"

Hello, So I noticed this started happening about a week ago when trying to use the AnyplaceTV feature on my computer. I get an error that comes up that says "TITLE HERE is currently unavailable. Please try refreshing your browser or try again later."...

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Ignite TV App - Recorded Video Picture Quality

Recordings watched through the Ignite TV app are displaying poorly most of the time on my Samsung devices. Fuzzy and pixelated, like it is not playing in full HD resolution.Pausing and waiting a minute before playing does not help, if it starts poor ...

Garminbozia by I've been here awhile
  • 4564 Views
  • 10 replies
  • 0 likes

NHL Live blocks out the wrong region.

I live in Ottawa. I purchased NHL Live and stream it through my Teksavvy DSL internet. It should block local Ottawa games. It does not. Instead it blocks Toronto games. For some reason the streaming service thinks I am in Toronto. I talked to Teksavv...

MyRogers app no longer stopping data via data manager

We regularly use the mobile app to pause data on our kids phone successfully. Recently, the feature has stopped working. When we turn off data, the kids get a mobile message that data has been stopped, however the data remains accessible. We have con...

Ehv8rr by I've been here awhile
  • 2007 Views
  • 3 replies
  • 0 likes

Cannot View Data Usage on App or Browser

I am constantly getting this error on multiple browsers.   You don't seem to have that product Close We’re sorry, we can’t give you the information you requested as it seems you are not currently enrolled in that product.If you would like to add ...

jdf by I'm here a lot
  • 3148 Views
  • 4 replies
  • 0 likes