MyRogers & Rogers Apps
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Special offer email - can't find offer

In the past couple of weeks, I have received two emails saying "Visit MyRogers to view your special offer and upgrade to an Ignite Bundle." The link opens My Rogers, but I see no offers. (Yes, I am logged in.)   Would I do better phoning Rogers to se...

jc277 by I plan to stick around
  • 2311 Views
  • 1 replies
  • 0 likes

MyRogers App - Usage not available

There has been a reoccuring problem with the rogers app on my phone, I am unable to check the data usage on my phone becuase it says usage not available, this has been a problem on my oneplus 8 pro phone and has been like that for months. I have trie...

Minxiang by I've been around
  • 1533 Views
  • 1 replies
  • 1 likes

Resolved! Rogers MyWifi App Issue

downloaded the Rogers MyWifi app - I have to correct modem. Keep getting "Server Internal Error: Invalid Parameters" App doesn't connect - and no help whatsoever on this. Any idea???      **Labels Added**    

dg74 by I've been around
  • 2955 Views
  • 6 replies
  • 0 likes

Rogers email inbox limitation

I am looking in my inbox for an important email from Feb 2021. Unfortunately the oldest email there is from Mar 2021. I have my Rogers email for 15 years and i deleted only junk and unimportant emails.Does Rogers deleting emails older then a year aut...

adamstefan by I've been around
  • 4362 Views
  • 6 replies
  • 0 likes

Resolved! Ignite tv app - Playback issue: 2111

Please advise how to fix .. started Friday Feb 26 ... when selecting a show to watch (Jeopardy) the screen says: "We're sorry, but were unable to play this video right now. Please try a different channel or program." .... but NOTHING works at all ......

Debhanley2 by I've been here awhile
  • 12710 Views
  • 12 replies
  • 0 likes

Data Usage Unavailable on the App

I have been unable to view my data usage for the phones in my plan for 5 days now, anyone else having this problem?We have a shared plan and don't want to go over the data as the overage charges are absolutely ridiculous.   ***Edited Labels***

Borkchop81 by I've been here awhile
  • 2707 Views
  • 3 replies
  • 0 likes

Crave App + Rogers + Captcha issues

I've recently got an Android tablet and installed Crave on it. Tried to log in with my Rogers subscriber info but I'm stuck in the captcha verification. No matter how many times I do the verification, it always loops back to the "I'm not a robot" pro...

Error when Swapping Flex Channels

A two and a half hour wait is NOT customer service, by the way ...   I'm trying to change some of the Flex channels, in the first month of using Ignite, and when I try to deselect mostly the sports channels, I get this coming up:   Removing 4K Chann...

Ian_J1 by I've been here awhile
  • 2508 Views
  • 5 replies
  • 1 likes

Can't load the check availibity page after logging in

Hello,  I used to be a Rogers customer a few years ago so I do have an account on here, but now I'm trying to order Ignite 500u and every single time I get to Check availability it just "loads" forever, this is happening on my laptop, PC and phone so...

moohhh by I've been around
  • 1157 Views
  • 1 replies
  • 2 likes

Crave App

Rogers support told me it takes up to 24 hours in order to be able to log into Crave TV using Rogers account. I have Crave+HBO+Movies on my Ignite TV account and I can access content using Rogers boxes but 4 days after Ignite TV is installed I still ...

svlacic by I plan to stick around
  • 28872 Views
  • 51 replies
  • 2 likes

Resolved! Casting from Ignite TV app

I just got Roger's Ignite TV and internet and installed the Ignite TV app on my Galaxy S9. I can watch a program on my phone but I can't see any options for casting to a TV or Chromecast device. Is this not possible?   *Added Labels*

Klf by I'm here a lot
  • 53278 Views
  • 71 replies
  • 0 likes

cannot link my internet account to my rogers

Hello i have an existing rogers account that ends with (redacted). I activated my rogers ignite home internet yesterday and i am trying to link the internet account to my rogers but it wont allow me to link. It says the accoint is already registered ...

itzdrmac by I've been here awhile
  • 2940 Views
  • 7 replies
  • 0 likes

Ignite Wifi Hub Device Not Listed Although Connected

Does anybody know why a device that is connected to your network would not show up on the list of connected devices? On the wifi hub app I've checked under "Connected Device" as well as "Not Connected Device" list and the device in question does not ...

ricky123 by I've been here awhile
  • 15595 Views
  • 24 replies
  • 0 likes

Many Options on My Rogers Account do not work

haven't been able to access My Rogers for more than a week now.  Can see my amount owing but can't access anything else on My Rogers, including downloading my bill or looking at the bill.  Just the amount owing when My Rogers page loads, nothing else...

RyeEncoke by I plan to stick around
  • 1084 Views
  • 1 replies
  • 0 likes

New Sportsnet app for Firestick not working

Hey everyone. What is going on with the Rogers Sportsnet new app? Ever since they changed the design, I am buffering constantly, and being kicked off the channel I am watching. Many errors in this new app. Rogers IT, please get this sorted!   *Added ...

Reade by I'm here a lot
  • 8116 Views
  • 11 replies
  • 0 likes

Resolved! Site won't let me upgrade phone.

I tried to upgrade my phone on the myrogers app, and it would have a "Sorry! Something Went Wrong." error when I clicked checkout. So I switched to desktop, used 2 different browsers, and am getting the same error on the page before the one with the ...

dnkghs by I've been around
  • 3135 Views
  • 1 replies
  • 4 likes

How do i see my bill and what is "current balance"?

New to rogers. How do I see my bill from the app. I click billing and see "current balance" 0 (payment required by date X) . Then below that is "view bill" which shows a higher number. Which one here is the bill i have to pay. What does the current b...

lakooo by I've been around
  • 5542 Views
  • 1 replies
  • 0 likes