Can't view "My Services" tab on app or browser?

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I've Been Around
Posts: 1

Can't view "My Services" tab on app or browser?

I just got Roger's Ignite 75 set up on August 24th and for some reason I cannot access the "My Services" tab on either my app or on my browser. I assume this is where I can see my usage information, etc.. is this normal for a new account?
I can see my bill information and it used to say I needed to link my service, but since I signed into the Ignite Wifi app and set everything up, I haven't seen that message.

Thank you!

 

 

 

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Posts: 1,158

Re: Can't view "My Services" tab on app or browser?

Good evening @Laurali987,

 

Welcome to the Community!

 

MyRogers definitely is the most convenient way to keep tabs on your account and services. We'd like to make sure you have access to all the pertinent details. 

 

What do you see under the Usage & Services drop down? Do you see the new Ignite service on the Overview page? If not, there may be a profile linking issue. Please reach out to us via PM @CommunityHelps and we'll take a closer look into this for you. 

 

Not familiar with our private messaging system? Click here to learn more :).

 

 

 

RogersZia