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Unable to use self serve options

Renegade71sj
I've been around

Every time I want to make changes to my tv package, I get a message that states "Sorry, we are unable to load the data". It doesn't matter if I click add channels or change bonus channel. I have tried chrome, edge and firefox. Tried it from my phone and I have the same issue.

 

Is anyone else experiencing this?

 

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Re: Unable to use self serve options

RogersZia
Moderator
Moderator

Hello @Renegade71sj,

 

Welcome to the Community!

 

You've come to the right place :). Is this a new MyRogers profile? Do you run into errors strictly while making package changes or do you encounters issues making payments or using anything other features too? If this isn't a new profile, can you please confirm when was the last time you were able to make changes without issues via MyRogers?

 

I wasn't able to replicate the same on my end, can you please confirm if you've already tried deleting the cache and cookies for the browsers?

 

Just need a little bit more info to assist you further. 

 

 

 

RogersZia

 

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