MyWiFi App - Connection Issues

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I'm Here A Lot
Posts: 7

MyWiFi App - Connection Issues

I recently had a new modem installed in my home and now the my wifi app doesn’t work at all. It just tells me when opening the app that it cannot connect to the modem at this time. I am completely on wifi when doing so. I’ve called tech support on this and he had no idea why it wasn’t working and why it showed no devices connected to my wifi at that time When o had several devices connected. I desperately need this app up and running does anyone have any suggestions other than uninstalling and reinstalling the app, rebooting AND resetting the modem??

 

*Edited Title & Labels*

 

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Moderator
Moderator
Posts: 1,831

Re: MyWiFi App - Connection Issues

Hello, @MEESEEKS.

 

Thank you for posting your concern in the Community. The app not able to establish a connection with the modem indicates some communication issues. When do you get the error message? Are you able to enter the login credentials? The app uses the same credentials as your modem login.

 

Since you mentioned it's a new modem, the issue could be related to modem's firmware. We can look into it for you; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog

 

Cheers,

RogersMoin

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I'm Here A Lot
Posts: 7

Re: MyWiFi App - Connection Issues

I can’t login at all. Won’t even take me to login screen. Immediately says I’m not connected to the modems wifi. I’ve sent a message. Hopefully it can be sorted out and work again!
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I've Been Around
Posts: 1

Re: MyWiFi App - Connection Issues

I’ve not been able to log into my wifi app for months after receiving a new modem that should be compatible. I’ve just swapped out another modem after several calls to tech support!! Any known way to resolve this issue?
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Moderator
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Posts: 985

Re: MyWiFi App - Connection Issues

Hello, @Jennifer-C

 

Welcome to the Rogers Community Forums!

 

I know how convenient it is to be able to manage your Wi-Fi network via an app on your smartphone. We definitely want to ensure that you get this working.

 

Can you confirm what modem you are using? If you are using a compatible modem and are still getting that error message then there could be an issue with your MyRogers profile.

 

We look forward to your response!

 

RogersTony