MyRogers & Rogers Apps
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No pause button on app for Ignite TV boxes

Just as the title says, why is there no pause button for my Ingnite cable boxes? They show up in the WiFi app same as any other device, minus the pause button. Don’t know much about how networks and routing works, but it seems like it should be a sim...

MarkNB by I've been around
  • 1125 Views
  • 1 replies
  • 0 likes

Mandatory MyRogers username change impossible

I have recently begun getting messages telling methat I have to change the email address I am usingas a user name to log in to MyRogers. But theemail address I am using is the ONLY email addressI have - my full rogers.com address. e.g. -fictitious_pe...

waking by I'm here a lot
  • 1073 Views
  • 1 replies
  • 0 likes

Ignite TV App - Download & Go Feature

I am so sorry but this defies the whole purpose of using this app unless the purpose of the app is mainly to make money by using data. When I go the gym, I use the wifi provided there. Every time I use the app to watch something recorded, it keeps go...

AdamTFC by I've been here awhile
  • 4251 Views
  • 6 replies
  • 0 likes

MyRogers App - No Internet Connection

I have uninstalled and reinstalled MyRogers. I have restarted my phone twice. Everytime I open the app it says no internet connection and won't let me login.     ***Edited Labels***

JABKW by I've been around
  • 949 Views
  • 1 replies
  • 0 likes

Resolved! How to control a new device on the ignite wifi apps

I recently bought iphone12 for my son , however I wanted to turn off wifi at 10 pm on his device. But it doesn’t work . I have been using the ignite wifi apps to control other devices’ wifi time , set up limit time . It works well . Why can’t I put c...

Cindy8 by I've been here awhile
  • 4752 Views
  • 7 replies
  • 0 likes

MyRogers saying account is cancelled

i just called rogers today and got a new account with them, and ordered a phone. i registered with myrogers, and everything was fine. when i noticed i hadn’t received a confirmation email, i check myrogers account and it is now saying it has been can...

kenzmc6 by I've been around
  • 4388 Views
  • 6 replies
  • 0 likes

"MyRogers is measuring Network Performance"

Several times per day I see this notification from "MyRogers" on my Android phone (Galaxy S10+, Android 11) that says "MyRogers is measuring network performance".  If I tap the notification, nothing happens.   The notification can be cleared, or else...

DrMike by I'm a trusted contributor
  • 2581 Views
  • 5 replies
  • 0 likes

MyRogers App - Login Issues With reCAPTCHA

Sorry if this is a repost, but when I tried posting from my iPad things seemed to stall when I tried to submit.   Anyway, after months of getting an under maintenance message every time I tried the app from my iPad over wifi, with the latest version ...

dy1960 by I'm here a lot
  • 7306 Views
  • 19 replies
  • 0 likes

No notifications received with parental control on

Hello,My setup is enabling parental control on all devices. All these devices are not receiving notifications from any social media software or email (whatsapp, Instagram, gmail, Outlook etc..). If I switch to 4G, notifications are immediately receiv...

jamilnour by I've been here awhile
  • 1425 Views
  • 3 replies
  • 0 likes

MyRogers App Payment History Option

Unable to find payments made in app: I find it very frustrating, & a little unbelievable for a communications company, that payment history is not available in the app.   *Added Labels*

Dmk6 by I've been around
  • 1384 Views
  • 1 replies
  • 0 likes