So I have ignite wifi hub and I created profiles for myself my wife and son. This issue has happened twice now, but what's happening is my son will come ask me if i shut his internet down as we do have limits set on his profile. I say no and i check the app and everything appears to be fine but nothing works for him but everything is ok on all other profiles. In order to fix this problem i had to remove his profile so none of his devices were attached to any profile and all seems to be working. After a couple of days of good stable connection i created another profile for him and after about 2 months same thing. Just saying. Plz fix app as that is one of the big selling points is to be able to manage devices. yes maybe, but when a problem like this happens and the customer may not be as tech savvy, might not be able to figure this out. So plz fix.
Is your son using devices with random MAC addresses enabled? If so, that might be part or all of the problem. Although, I had read somewhere that IOS devices should use the same MAC address on a wifi networks that they have previously used. Don't remember where I had seen that, so it might be worth looking up. And, there also the possibility of a bug in the app.