Can’t log into smart home monitoring app

[seipch]

My smart home monitoring app suddenly is not letting me sign in. It’s been over a week now.
I log in and instead of taking me to the home page it says “Sorry there is a problem on our end. Thank you for your patience while we fix it.”
I’ve deleted app and reinstalled newest version
I have restarted my phone
My phone is the most updated iOS 16.3.1

Thanks for any guidance

**Labels Added**

[RogersTony]

Hello, @seipch 

Welcome to the Rogers Community Forums!

We know how important it is to have consistent access to your app. Thanks for the details you have provided thus far. Do you have any other devices you can try to see if it is working there? 

If you have reinstalled the app and you are using the latest iOS then we'll need to escalate this matter to see what is causing the app not to work on your device. Please send a private message to @CommunityHelps so we can gather your info and get started. 

Not familiar with our private messaging system? No worries, click here. 

RogersTony