old cancelled account removal

[olaf19]

I want to remove an old Rogers account that shows that I cancelled it from my selection screen on the "myrogers" app. Also, my two mobile wireless accounts are both called "JOHN".

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[RogersMaude]

Good afternoon @olaf19,

Thank you for posting about the changes you wish to bring to your MyRogers online profile!

With regards to your cancelled accounts, have you tried to "Unlink" them directly in the settings of your MyRogers?

The name identifying each line on your online profile corresponds to the outgoing call display. In order to change it, you'd have to get in touch with one of our representatives.

If you'd like us to help with these changes, please send us a private message @CommunityHelps, we'd be more than happy to help. To know how our messaging system works, check out this blog.

Hope this helps!

RogersMaude

[olaf19]

Yes, I did that. I will wait until my internet is up and running.

[olaf19]

This issue will be resolved with Rogers Customer Care in the future.
Thank you for trying to help.