cancel
Showing results for 
Search instead for 
Did you mean: 

old cancelled account removal

olaf19
I'm here a lot

I want to remove an old Rogers account that shows that I cancelled it from my selection screen on the "myrogers" app. Also, my two mobile wireless accounts are both called "JOHN".

 

 

***Added Labels***

3 REPLIES 3

Re: old cancelled account removal

RogersMaude
Moderator
Moderator

Good afternoon @olaf19,

 

Thank you for posting about the changes you wish to bring to your MyRogers online profile!

 

With regards to your cancelled accounts, have you tried to "Unlink" them directly in the settings of your MyRogers?

 

Sans titre.jpg

 

 

The name identifying each line on your online profile corresponds to the outgoing call display. In order to change it, you'd have to get in touch with one of our representatives.

 

If you'd like us to help with these changes, please send us a private message @CommunityHelps, we'd be more than happy to help. To know how our messaging system works, check out this blog.

 

Hope this helps!

 

RogersMaude

Re: old cancelled account removal

Yes, I did that. I will wait until my internet is up and running.

Re: old cancelled account removal

This issue will be resolved with Rogers Customer Care in the future.
Thank you for trying to help.
Topic Stats
  • 3 replies
  • 996 views
  • 0 Likes
  • 2 in conversation