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Internet & Cable TV Service Interruptions

Why am I getting "disconnected from server"  messages when using Rogers internet today. Why is my rogers TV also going black screen ?. TV service just stops... the screen goes blank not even static screen shows, then it starts up again.  Service is v...

BobM1007 by I'm here a lot
  • 1521 Views
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Can't obtain new generated security password

My Windows Mail and Calendar had to be re-installed as did my Outlook 2013. Both applications require that I use a specially generated secure password to either use my Rogers email account in Mail or to re-set up my rogers email account in Outlook 20...

chdiamo1 by I'm a reliable contributor
  • 1745 Views
  • 2 replies
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Outage in Gravenhurst?

Haven’t been to my place or used internet for two months but I’ve of course had to pay 70$ a month. Now when I come up to “work” from home I have no Internet going on two days. That’s two days lost wages. I was told it was an outage but who knows!!! ...

How to disable Rogers Ignite Wifi Hub remote management?

Hi All,Modem details: Model: CGM4331COM Vendor: Technicolor Hardware Revision: 2.0 So I am trying to change my 5Ghz WiFi channel (to 36) and channel bandwidth to 20/40/80/160 option.Firstly those options were disabled for me but I found out on this f...

FTTH - XB7 Modem - DNS Errors  - Can’t Load Websites Wired & WiFi

for the last week every device on my home network is having issues loading webpages, does not matter which one almost all of them take 3 retries to load, whether its a news site, facebook, pcgamer, amazon, best buy even the rogers site. I keep gettin...

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Kimbear by I plan to stick around
  • 6361 Views
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Resolved! Active Splitter EVO1-5U/U Replacement

Hi Everyone,When we moved to our new house 11 year ago, an active splitter was all wired in as part of the house. this device takes the incoming coax signal from Rogers and distributes the signal to all coax outlets thought the house.The device is an...

Edgardo1956 by I plan to stick around
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  • 13 replies
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High Ping/Latency, unable to play game for month now.

Pretty sure I'm not the only one but for the last months or so I have been having high ping/latency during gaming, I play shooter so its crucial to have a low ping.   Called techs to come to my place 3 times already and the last time I was told I'm n...

Lee03 by I've been around
  • 1743 Views
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Rogers wifi pods gen 2 hard wired?

I just got my new wifi pods yesterday and I hard wired them into my modem. And they keep havejng a flashing green light and the ignite app says they are offline, it’s almost like they are always rebooting. When I unplug the Ethernet wire everything w...

Pgrecs by I've been around
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Connecting Ignite WiFi Pods via Ethernet

Can I connect Rogers Ignite Pods to the Modem via Ethernet to improve connection speed?   The tech who installed my Ignite originally told me if I ran ethernet between the modem and the pods, then any devices connected wirelessly to the pod would hav...

Resolved! Rogers Ignite modem latest firmware version

I understand that I can't manually update Rogers Ignite modem firmware, but could someone tell me what the latest version number is?  Mine is currently stating 7.3.2.0.91.   *Added Labels*

Resolved! Ethernet ports on new XB7 modem

Does anyone know why the number 4 ethernet port has an orange bar beside it?   *** Edited Labels ***

WeidS by I've been here awhile
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Resolved! Frozen account

If my internet account was frozen for non-payment and I pay the bill, will it automatically work again or do I have to contact Rogers to reinstate it?

Flowygroyg by I've been here awhile
  • 2176 Views
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FTTN - Spaghetti Cables to Simplify

Hello y'all I recently got Ignite 1.5Gbs and I'm awaiting my modem.  I live in a condo in midtown Toronto. The previous owner had installed Cat 5e, coax, and cables for phone and a security system. I do not use the coax(no cable) or the phone or the ...

Resolved! Ping Spikes on ethernet

I have been having issues with my rogers internet for months now. I get really bad ping spikes while gaming connected to ethernet. My current network is setup like this,    I have even tried connecting directly to the modem but I still get ping spik...

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Router/modem login

It would be nice to have Multi-factor authentication to log in to Ignite Router/Modem ,  as I have had someone not from my home change the password for the login.   It has happened 2 or 3 times now so I have to reset modem to get access..   *** Edite...

sierra1989 by I plan to stick around
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  • 3 replies
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2.4 switch to 5g

I have a tablet connected by 2.4g, but some things streaming from my tablet is choppy, would switching to the 5g help with the choppiness?If so how would I go about changing it? Some apps require the 2.4 such as my security camera so I don't want to ...

gordow by I plan to stick around
  • 1991 Views
  • 3 replies
  • 0 likes