I just upgraded to 1.5 Gbps internet, and I am wondering if the modem I have is adequate to give me the full speed. The person who upgraded me said it can get the full speed but I'm not sure that is true. I don't believe the ports on this modem suppo...
I have Rogers 1.5Gig plan and for some reason can not exceed 1100 mbps I have a xb8 modem and have my ethernet CAT 8 plugged into the orange bottom right outlet (which sends 2.5 gig of internet at least) The ethernet is then plugged into a 2.5 Gig et...
Hi There, I currently have a case escalated with @RogersHelp, but the twitter team suggested I ask here in the community if anyone else has or noticed this problem. The problem I'm having is that Rogers is issuing a DHCP lease that is only 1 hour l...
Why am I being charged for initial installation and set up on my first bill when I did not receive that service? How can I be refunded my money. **Labels Added**
We live in (Address removed by mod - Keep personal info private) for the last 3 Days We do not have internet in our home fiber unlimited internet and we work from home. Additionally in our motherland in Turkey we have our loved ones in earthquake und...
Hi, My internet has had issues since October 2022. It is a node congestion issues and was told that it would be resolved soon and it is still not resolved. The internet is UNUSABLE for the whole day as there are constant disconnects and high pings. T...
Hello,I have just switched from Bell 1 gig DL fiber internet to 1.5 gig DL with Rogers ignite. All of my devices are working perfectly except for my Xbox series X. Although I’m able to connect my console to Xbox live and play online games, I’ve notic...
I have separated my wifi bands to separate which SSID my devices are connected to and now I can't change the passwords. When I change the password in the app, the change does not take place, the old password remains when connecting. Please help! *A...
I’ve been with rogers for over 20 years, and as of recently I’ve been having the worst experience with rogers. Why am I spending over 100 dollars a month for internet service that barley works. Whenever the service is down you guys never have the com...
Hope someone can help....I'm confused.I have avast one security (free vetsion) on my 2 phones. I always do a network check daily. Today both phones showed a Man in the Middle detection plus my download and upload speeds are very slow. Restarted Gatew...
Yet again another weekend where it’s windy, cold and snowing and the internet is down.. CSR’d aren’t very helpful just opens a ticket tell me to have a nice evening. Seriously time to switch from Rogers ***Edited Labels***
So yesterday my power went out in my basement the breaker flipped. So when this happened I flicked back on and went to bed. My girlfriend told me we didn't have internet all night. So when I'm standing over the modem, the green lights for Power and P...
Hello, I have been experiencing periodic internet losses with my ignite gateway. it is in bridge mode and I use my own router but about once every other week I lose internet while the gateway stays in solid white and I only regain internet by restart...
Wife needs to connect to OpenVPN for work (in uSA). Recently upgraded to newest modem and gigabit speed when we ran into the speed issue. Not sure how long its been going on. She is pulling 20 to 40mb download speeds while on OpenVPN, without the VPN...
Helllo all, I woke up today to see my modem showing solid WHITE indicating it has managed to go online. However, upon further inspection I noticed that it has only received WAN IPv6 address and not the IPv4 (it shows as 0.0.0.0) -- On top of this, R...
Hello! Yesterday I changed my package from 150mbps to 1.5gbps. I was still getting the 150mbps speed through a wired connection. I spoke to support yesterday who advised they see I'm on the 1.5gb package but couldn't understand why I was still at slo...
I am having intermittent issues with packet loss and latency issues. Laptop is wired directly to the modem. A technician has been out twice to my house and the issue keeps coming up. Ping statistics for 2607:f8b0:400b:804::2004:Packets: Sent = 50,...
Hello, I have been having spiking ping issues for the past 2 weeks. Pinging google(8.8.8.8) gives me between 13-2000+MS, while doing the same ping test on my mobile hotspot will give me fairly stable results. I have tried restarting the modem, updati...
I cancelled my account and returned my equipment, but rogers still charged me for the next month. I keep trying to phone in an cancel, but my transfers get disconnected or last over 2.5 hours. I have spent over 11 hours over 3 phone calls, but have n...
I signed up for the 1.5gbs service yesterday but was not informed that I needed a new modem until I contacted tech support to understand why my speeds haven't changed. They informed me that I need the XB8 but there is short supply but didn't know how...
