03-01-2023 11:50 PM - last edited on 03-01-2023 11:55 PM by RogersMoin
Since midnight last night, I started to have this issue, tried rebooting the modem several times and it will work for only couple minutes to half an hour and then it goes down again...should I have my XB6 modem replaced?
03-03-2023 11:53 PM
Thank you for your post, and welcome to our Community!
The 2.4 GHz band going offline can disrupt the connectivity of some devices. I appreciate you rebooting the modem; it's a good troubleshooting step.
Have you disabled the band steering on your XB6 gateway modem? How do you know the 2.4 GHz band not working?
Try doing a factory reset; if the problem persists, we can further investigate it. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.