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POOR NETWORK AND WORSE SUPPORT

Down again here in London.  Was down for 3 hours 2 days ago in the middle of the day. I don't know how they think they can claim the best network when they continually have downtime and outages.   This isn't acceptable anymore and someone needs to be...

DrMcNasty by I've been here awhile
  • 675 Views
  • 2 replies
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XB7 Bridge Hidden WiFi

Has anyone noticed that their XB7 whole in bridge mode still outputs a hidden Wifi network. Have tried to disable the wifi but a hidden network will continue to show.       ***Edited Labels***

AccordXTC by I'm a reliable contributor
  • 2272 Views
  • 4 replies
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Intermittent WiFi Disconnects

Our wifi goes on and off all day long. Constantly dropped from Zoom. Television watching is a nightmare. Many technicians sent but the problem is never solved. So tired of poor internet service.     ***Added Labels***

How to Manage Connected Devices on Modem

How can I sign in to my local network and see all devices that has been connected to my Modem and manage these devices? in case I want to manage any connection to any devise and and by applying a time limit or daily schedule?   please advise    *** E...

Majd by I've been here awhile
  • 767 Views
  • 1 replies
  • 0 likes

Potential Service Interruption in Ottawa, ON.

Cable and internet is down for 2 hours. What happened? When is the ETA for restoration? Both went down this morning at 9:30 AM September 22, 2022 in Glen Cairn Kanata.I called this morning and service doesn't know.Btw I am using my Bell cell phone.  ...

Vernstd by I've been around
  • 622 Views
  • 2 replies
  • 0 likes

Email deactivated

My email was deactivated and spent over 4 overs on the phone trying to get it resolved. No one seems to be able to help restore it   *Added Labels*

New Netgear Modem

Hi I get this modem from Amazon NETGEAR Gigabit Cable Modem (32x8) DOCSIS 3.1I have rogers modem at my main floor but I am wondering if I can add another modem through the Co-ax port to my basement     ***Edited Labels***

Majd by I've been here awhile
  • 714 Views
  • 2 replies
  • 0 likes

Slow internet

I am so frustrated with how bad my Rogers ignite has been ever since the outage. I don’t know what happened, but it when from good to absolutely horrible. Is anyone else having similar issues. I pay way way way too much for this type of service.   **...

Mch816 by I've been around
  • 585 Views
  • 1 replies
  • 1 likes

Resolved! How to setup MoCA with my own router?

There's been a slew of threads lately on MoCA and I have my own questions on setup...   I've currently got a CODA-4582 (which supports MoCA 2.0) but I prefer to use my own router and put the modem in bridge mode. My understanding is that in bridge mo...

missedFG by I plan to stick around
  • 7264 Views
  • 15 replies
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Extreme Packet Loss and Intermittent Latency Spikes

As the title suggests, my internet has recently been so slow that it is pretty much unusable. Can't load a single webpage without the connection either dropping or taking 5 minutes. I've dealt with this issue many times in the past before so I'm well...

kenzite by I've been here awhile
  • 673 Views
  • 1 replies
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Samsung S20 slow internet using WIFI 6

Hi! We have 1gbps ignite wifi but my wife's S20 FE is always having slow connection at home.   Her connection is showing WIFI 6 but getting similar to 3g speed. This problem only happens when connected to our home wifi. It's fine in wifi on other pla...

zyferneo by I've been around
  • 756 Views
  • 1 replies
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Daily internet interruptions

Daily internet interruptions, 11 dB signal spread down 9dB up, No Ranging Response T3: Tried online support, replaced modem but consistent random daily very short interruptions since new service this summer. Usual symptom is streaming video stops and...

DAS3 by I've been here awhile
  • 653 Views
  • 2 replies
  • 0 likes

No Internet Service in Brampton

I have had no internet service for the past 12+ hours with not so much as an update email.   *** Edited Labels *** 

COULTERs by I've been around
  • 647 Views
  • 1 replies
  • 0 likes

Slow internet speeds on XB7 with Ignite Gigabit - wired connection

Hi All; I am in the GTA and have been experiencing  slow speeds since Oct 2021 when I switched  from 500U to Gigabit. I have a XB7 modem Technicolor CGM4331COM with HW Version 2.0 Street to house cable changed 18 months agoHouse to modem cable change...

snocow by I plan to stick around
  • 3766 Views
  • 15 replies
  • 0 likes

Serious trip and safety hazard

Rogers has made a mess on my property. See attached hanging cables. I didn't approve this.They're serious trip hazard and low hanging cables on driveway are critical safety hazard for me, my property and pedestrians.

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KapilS by I've been around
  • 823 Views
  • 3 replies
  • 0 likes