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Forum Posts

Rogers Yahoo! email password issue

I am having a problem with changing my email password as I have forgotten it. I have tried signing in and pressing "forgotten password" It then asks for security questions that I answer, but then I receive this reply: "Security Answers ValidationWe'r...

kic by I've been around
  • 1465 Views
  • 3 replies
  • 0 likes

Having Issues Connecting TVs & Printer to Internet

Hi,I'm having an issue with connecting to the internet on my TVs and printer. When I try to connect to the internet on my TV it does one of three things 1) connects and works for awhile, then eventually disconnects while watching 2) connects while I'...

Llj03 by I've been around
  • 1381 Views
  • 2 replies
  • 1 likes

Resolved! Need detailed guidance for X7 router in bridge mode

I need to setup my pfSense router to use IPv6 addressing. The IPv4 is working very well with my new 1.5 Gigabit service but I cannot find the technical data for Rogers implementation of IPv6.Hoping there is an expert on this forum that can help me.  ...

Ignite TV Internet - Google devices connection issues

Hi everyone,I've spent a good chunk of time on the phone with Rogers support attpting to resolve this, but haven't found a fix yet. Hoping someone here might be able to help...I recently upgraded to the Rogers gigabit internet from 150 and immediatel...

Resolved! 2.5GB WAN Port on XB8

Hi - super quick question (I hope).  I have upgraded to 1.5GB service but I cannot find any description of the ports on the XB8 modem the Rogers tech installed.  I am planning on bridging the modem and using a new 2.5GB capable router (TBD) but need ...

jasonreg by I'm here a lot
  • 10269 Views
  • 3 replies
  • 0 likes

Unable to connect to modem

Hi, Rogers app is unable to connect to my my modem ( shows incorrect password) as I recently changed modem password. I tried to log in with new password but was unsuccessful. Could someone please explain why is it happening?     ***Edited Labels***

IT14 by I've been around
  • 693 Views
  • 1 replies
  • 0 likes

Resolved! Split Wi-Fi to 5GHz and 2.4GHz

Hello I was wondering if anyone could help me with this. I am using an ignite modem for my Wi-Fi, but it is currently emitting only 1 Wi-Fi signal which is 5GHz when you are close to it, but 2.4GHz when you are far away from it. I heard you can split...

Does anyone know the rating of the XB7?

I have been trying to get the starting code for the XB7 to determine if it has better overall bandwidth than my wifi router but NO ONE in Rogers can answer it and everyone I've conversed with seems not to know what a rating is!I'm using an AX3000 rou...

ichadwick by I plan to stick around
  • 4596 Views
  • 1 replies
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Printer connection with Ignite

When the Rogers guy switched us over to Ignite I lost the conn to my printer. At first I got it to work but I needed to install a new printer each week. After much effort incl a call to Rogers I managed to install a printer 'permanently"  I still hav...

HaroldH by I've been around
  • 1560 Views
  • 1 replies
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Service Interruption?

Merry Christmas!No internet for 48 hours now - thank you so much, Rogers!That’s aside - I just worry, if this outage will affect your ability to send me your monthly bill for the excellent service you provide, hope not!Monopoly rules - doesn’t it?!Ho...

MeowSoft by I'm here a lot
  • 2679 Views
  • 9 replies
  • 1 likes

Rogers Yahoo Mail SPAM filter

I've been a Rogers customer for the last two decades or more, but lately (past ~6 months or so) a much larger proportion of my incoming Rogers Yahoo mail messages are being incorrectly marked as spam, requiring me to check my spam folder multiple tim...

brianlala by I've been here awhile
  • 4823 Views
  • 10 replies
  • 0 likes

Resolved! Rogers and it’s inconsistent service

Recently switched to Rogers Ignite and I can tell you right now, this is the worst service I have ever experienced. Not only that, but I am paying DOUBLE the price. Our old service provider had some issues, lag spikes, packet loss. It was bearable, b...

JFF68 by I've been here awhile
  • 1357 Views
  • 2 replies
  • 1 likes

Internet Very Inconsistent

I live in a area that rogers dominates and all other providers are under them as far as supplie.I'm hoping Bell comes there soon and from what I'm seeing it's happening. I would never recommend Roger's to anyone I know and I will always deter away fr...

Mangupce by I've been around
  • 738 Views
  • 1 replies
  • 0 likes

XB7 - WAN Aggregation

I have a GT-AX11000 and I am already using the bridge model. I am currently have a 2Gbps internet with the XB7. When I enable WAN Aggregation with my router, the user guide says i need to enable LACP-IEEE 802.3ad on my modem but I can't found it in t...

QPP by I've been around
  • 3360 Views
  • 4 replies
  • 1 likes

How to get a replacement modem

I changed my internet plan to the 1.5GB service.I chatted with an agent who told me I need to get the xb7 modem to get WIFI 6 etc.He was transferring me to someone else to arrange that and the transfer never went through.I need to arrange to get the ...

kmoed by I've been around
  • 7034 Views
  • 1 replies
  • 0 likes

Rogers email spam filter

Hello community. In the last ~2 weeks, I’ve been getting a ton of spam sent to my Rogers mailbox…anywhere from 5-10 per day. Prior to these last 2 weeks, I wasn’t getting any spam at all. Does anyone know if Rogers changed their spam filtering settin...

toolcubed by I'm a senior contributor
  • 6364 Views
  • 19 replies
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Resolved! Suggestions / Feedback on Asus wireless routers?

I am finding that working with the stock XB7 gateway provided by Rogers difficult. Many of its functions are automated and locked. I will likely purchase a wireless router and use the XB7 Gateway in bridge mode.I have but a low internet speed (75u) a...

GoodData by I'm here a lot
  • 3701 Views
  • 8 replies
  • 0 likes

Switched to Ignite Internet and can't see NAS

Hi,    I had issues with Bell Internet in my house and ultimately had to make the decision to jump ship.  I have a home office with a port extender, 2 desktops and 2 network attached storage.  All worked perfectly fine and well UNTIL the roger's inte...

36+ hours no service

Internet, and as a result tv service and home phone have been out since 6pm on the 23rd.Your website is absolute garbage for providing information. The only outages listed are Ottawa and Finch/Islington. I am neither of those areas.Last Twitter updat...

BoonMAH by I've been around
  • 1458 Views
  • 2 replies
  • 3 likes