I have a high end asus router and a Rogers Hitron modem (in bridge mode). My asus every few nights will randomly go down (wired and wireless). Only way to get the router back up and running is to unplug the Hitron and router.Any suggestions on what t...
Hello, I recently switched to Ignite internet (hardware: CGM4331COM). I'm experiencing an issue on my phones and laptops, via wifi and ethernet. The issue is that some websites (including rogers.com) time out (err_address_unreachable) when trying...
I replaced my Samsung S9 cellphone, but it still appears as a "connected device" on my Rogers home network (Gateway modem). Using the Ignite WiFi Hub app on my new cellphone, I tried to remove the old one from my network, but I could not find the se...
I have a smart AC unit and it was working just fine until the weekend. I have the ignite modem and I suspect there was a firmware update over the weekend as I had to reboot a few times. The AC unit was working fine where I could control it from my ph...
Its an older hitron white modem, 1Gbps ports. Is there any way to get the higher speeds and keep our tv, modem and phone how it is without "upgrading" aka downgrading to ignite tv? Is there any workaround to this issue just to get 2.5 Gbps ports on m...
Hi Rogers team,Very pathetic and concerning service. This is Abhijit. My internet was started on 12th Feb as part of bulk plan but stopped working since last 4 days. I have reached out to 10-12 different service technicians and had 1 visit. Every tim...
Hello! I have a bridged Ignite router for internet service and I use an ASUS router. When the modem is turned of and turned on again, my windows computer never thinks it has lost internet, and when the modem is back on and connected all services fail...
Hi I am trying to connect to my company's exchange/outlook server on my laptop, but I cannot. I am on Roger Ignite residential. -It works fine when on VPN or any other wifi network. I can connect, receive, send emails on outlook. -It works fine when...
Currently have XB6 with non-fiber, coming into the house with a 500mbps ignite plan. Wondering if the XB8 is compatible, even though I DON'T have that secondary box converting the fiber line coming into my house to a coaxial cable that plugs into the...
I've been having issues for the couple months where my internet would randomly drop out or become slow for about 10 minutes. I notice this most when doing video calls or playing games. It would happen randomly throughout the day so its been hard figu...
Our Ignite Wifi iOS App is showing both our account, and the account of another Rogers customer (not us). We can see their physical address, their Rogers modem and CM MAC address, as well as all of the devices on their network. We can restart the mod...
There's lots of help on how to turn on Bridge mode but not a lot talking about problems turning it off (that I could find). I disabled bridge mode in the modem at 10.0.0.1 but the settings don't appear to take. I get the wifi back up and running and ...
My son has a iPad purchased last year, fully updated. There is a "Private Address" WiFi option that masks the iPad's MAC address. Toggling this allows him to easily get around the parental control time limits set up in the Rogers Ignite app. Any solu...
Paying $5/month rental fee for Ignite Wifi mesh pod extenders. I asked Rogers if I could just purchase the pods instead of paying a monthly fee for each and they said they only offer them as rentals. Is there a recommended, compatible, trouble-fre...
As stated in the subject line, I recently switched to Rogers and I can no longer printer wirelessly from laptop or cell phone. The printer obtains an IP address however neither my laptop or cellphone are able to see the device on the network. *** ...
I can't access my rogers.com emails. I tried to reset my password but it keeps sending codes to that email address which I can't access to it. Can anyone help ***Edited Labels***
Is it possible to ‘close’ the SIP ALG on an Arris xb7 ? If so how is it done ? I have a VOIP problem in the VONAGE device. They asked me to get the SIP ALG disabled. Thank you ! ***EDITED LABELS***
Hi all, Recently in the past few weeks, my internet keep dropping randomly multiple time in a days, each time around 1 minutes then internet comeback. When I check the event logs, there are some critical issues in the log at the time internet drop...
When will the service be working for what we have paid for - all of your so called tests always reflect things are working - test from outside - heck just from user experience it shows that the service is just not really good (leaning towards patheti...
Our Ignite Wifi has and continues to be horrible. Everyday I’m having to resort to rebooting the modem, rebooting all the connected devices and hope for the best. It was really good for a long time and very reliable but now it’s horrible. Dialup woul...
