Rogers Tech Disconnected Our Service Causing Interruption

[ronkthedonk]

Our internet went down on Friday.  Rogers tech came out Monday morning. 

Easy fix because to their surprise, another technician ran a temporary cable from the cable box to another neighbour's house to fix the issue on that same Friday.  Only problem is that they decided to disconnect our line to get them up and running.  Do your technicians believe they are allowed to to disconnect paying customers at random so that they can quickly resolve their current dispatch ticket?

The technician today was very pilot and happy to allow me to film their whole process to resolve the issue.  I'd like to share pictures and escalate this issue with Rogers but I spent 3 hours on the phones today being hung up on by multiple customer service res and "supervisor" team members.  It's only June but I think that the 2023 customer service award goes to Rogers!Suspected the problem was in this boxThe tech opened it up and quickly found the issueOh look... my house number is disconnected and in it's pace is that temporary fix...

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[nico956]

Hi, not the only one having been disconnected Rogers after a cable burial left my Mother in law an 86 year old lady without tv and phone I been dealing with this issue since June the 6th hopefully today the thech that is coming out can solve the problem once and for all and in regards to customer service me too been hang up on and would like to escalate this issue .Hope that Rogers management team takes serious action about to have this nonsense customer service when their rep try to get rid of you without any solutions what is a customer have to do to get service that is paying for.
Maybe only God can help