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Lost email address

Nothing on the Rogers pages have been helpful. My email account just doesn't seem to exist anymore. I have tried everything. Who do I contact to help?     ***Edited Labels***

dhaycock by I've been here awhile
  • 1129 Views
  • 4 replies
  • 0 likes

WiFi Modem Exchange?

How can i exchange my wifi modem Easy Connect 02256, it is not working properly.   Henry   **Labels Added**    

5205162 by I've been around
  • 578 Views
  • 1 replies
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Is Rogers doing fiber upgrades in Kitchener?

Hello, Does anybody know if Rogers is doing fiber upgrades in Kitchener? I have seen Bell doing upgrades in Forest Heights and now they are stringing fiber cable on hydro lines in downtown and east Kitchener. On my walk today I saw fiber construction...

SQUARE7 by I plan to stick around
  • 2613 Views
  • 6 replies
  • 0 likes

Intermittent Disconnection Issue with Ignite

I've recently switched from old Rogers system to ignite. Had no issues with internet before the switch. Since switching to ignite I have intermittent disconnection issues while working. Skype calls dropping and disconnection from a VPN. Sites won't l...

Craigkatie by I've been here awhile
  • 2574 Views
  • 7 replies
  • 0 likes

Resolved! Cannot reach www.ixbt.com website

I use Rogers Cable Gigabit connection. The www.ixbt.com is not reachable for me. It works if I use other connection, but not for Rogers Cable. DNS flush did not help. Does it work for you?     ***Added Labels***

Mike120 by I'm here a lot
  • 1112 Views
  • 6 replies
  • 0 likes

Internet Speeds & Moving Modem Location

The tech team connects the internet in the basement and say I will get connection all over the house as latest modem with strong connection. The internet speed was supposed to be 500mbps and i get 120 mbps due to the location. Now to move it I have t...

tahmeed by I've been around
  • 543 Views
  • 1 replies
  • 0 likes

Fibre Tech Change to your Internet

I just got a call and email from a so called Rogers "consultant". Location: StouffvilleSaying "Rogers Markham PHUB Fibre Upgrade impacting the Internet Connection" and advising that I need to upgrade my plan to accommodate the upgrade. But I already ...

HBjai by I've been here awhile
  • 729 Views
  • 1 replies
  • 0 likes

Internet Stabilty

I have been trying to contact Rogers for the last three days . Everytime I call, I have to wait for hours and even then no one answers .My internet gets disconnected regularly and my meetings get interrupted . I am stuck with this company and am thin...

The Wifi speed is really slow - worst agreement ever

The wifi is really slow in my house, and buying an extender doesn't help with the issue. Although an extender was bought, it did not help with the speed or stability of the wifi, which often lags during a meeting. I want to cancel the wifi, but it is...

Windwang by I'm here a lot
  • 1707 Views
  • 5 replies
  • 0 likes

Resolved! How much to run Rogers cable to my address?

I asked this a few years back and was given a very high price to run rogers cable to my address. I was wondering if the price would be less now with all the FTTH being ran accross Ontario. What is the cost to run Rogers cable to my address. I believe...

Rhino3237 by I've been here awhile
  • 654 Views
  • 1 replies
  • 0 likes

Connectivity/Interruptions

Is anyone else experiencing random delays and interruptions in their connectivity for home TV and Internet?     **Added Labels**

RichUlett by I've been around
  • 1190 Views
  • 5 replies
  • 0 likes

Dropped frames trying to live stream

Hello I've been having troubles this entire week trying to live stream on twitch. I've been getting constant dropped frames when streaming at a bitrate of 4500, usually 15-20% frames dropped. I've tried lowering the bitrate to 2000 but it doesn't loo...

PJJJ by I plan to stick around
  • 4369 Views
  • 29 replies
  • 0 likes

Ignite Gigabit getting 300mbps at max

Hi guys, my plan is 1G ignite with black modem. Next to the modem, I am getting 5G WIFI ~180mbps download for my macbook and ~300mpbs for my android phone, ~200mpbs for my iphone 13 (tested not at the same time), upload is over 50mpbs, which is stran...

raventcw by I plan to stick around
  • 2952 Views
  • 19 replies
  • 0 likes

Resolved! Speedtest Issues

Is something going on with speed tests?  I have been running speed tests from speedtest.net for a long time but recently they have stopped working for Rogers servers only.    I can run the speed test on every server on the list, but when I try to run...

os3rules by I plan to stick around
  • 37310 Views
  • 23 replies
  • 0 likes

Fibe internet

Synergy has been running cable down a lot of rural roads in Norfolk county. I’ve seen my neighbors all have cables rolled up attatched To a stake at the end of the driveway, my house has been missed. I don’t recall getting a call, email or even a let...

Frequent Connect and Disconnects to Internet

So I switched over from Bell to Rogers and I keep getting these frequent disconnects and reconnect to the internet. I ran a ping test and trace route which can be found below. I had a rogers technician switch out the modem but that did not solve the ...

522606 by I've been around
  • 691 Views
  • 1 replies
  • 0 likes

Pathetic Internet and Customer service

Hi Team Rogers, I am a customer of Rogers Ignite Internet Services @ Mirabella Condominiums Located at LakeShore Blvd Etobicoke. I have placed several complaints in the past 2 weeks regarding internet installation in my condo, however, All my complai...

Rural Internet

So rogers convinced to get an ignite modem for our cottage (2 hour drive) from home.. we're not there today.... 8:00 and wifi remote components go down..Fortunately a neighbor goes over walks through all the trouble shooting steps with (the 5th onlin...

John8888 by I've been here awhile
  • 1101 Views
  • 3 replies
  • 0 likes

Ignite Wifi Gateway (Arris XB6) vs. Old Hitron Gateway

We recently got the ignite bundle with tv and internet, we cancelled it because we were mislead and are sticking with legacy internet with Hitron modem. I still have the Arris XB6 and ignite tv box unopened. i know i have to return the TV box, but wh...

imeem by I plan to stick around
  • 20593 Views
  • 14 replies
  • 0 likes