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Forum Posts

Setting Up MoCA with Rogers Ignite

Hello, I recently came across MoCA to use your house's existing coax cables as a pseudo ethernet port. I've been reading up on how exactly to get it all to work and I'm still lost on what I'll need and if it can even be done.   I'm looking at these M...

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Leafs4ever by I've been here awhile
  • 18113 Views
  • 11 replies
  • 1 likes

Resolved! Change default IP address

Hello I’m moving from bell to Roger’sI have dozens of smart home devices under 192.168.2.1… instead of resetting them.. I’d like to just change the default IP address to be the same as what I had on Bell.. and hopefully all devices would connect .. I...

mzn by I've been here awhile
  • 6717 Views
  • 1 replies
  • 0 likes

T3 Time Out debugging

Been having high latency all the time and frequent disconnects. CS mentioned to me they see a high amount of T3 Time Outs though I haven't been able to verify myself through any of the logs. I do have a tech coming out soon, just not soon enough...lo...

User4069 by I've been here awhile
  • 1414 Views
  • 4 replies
  • 0 likes

Wi-Fi Network Non-Existent Wired LAN Ok - Anyone else?

Hi, Our Wi-Fi Network is down on our Wi-Fi Gateway modem. It doesn’t show on the list of available networks. However All wired LAN Connections are working fine. We’re in Ajax.   Is anyone else experiencing the same issue? (I have received some messag...

mmessina1 by I've been here awhile
  • 4813 Views
  • 23 replies
  • 1 likes

Rogers Yahoo Mail Attachment Names are stripped and Generic

Hi - Hope someone has a suggestion.    When sending email from Rogers Yahoo browser, mail attachment names reach recipients as attach1.pdf, attach2.pdf, attach3.xlsx.  It is keeping the extension type correct, but removing th eactual filename. If I s...

GT_Info by I've been here awhile
  • 1786 Views
  • 5 replies
  • 0 likes

Broken Line Outside

The wire from the outside to my Roger's box broke, and it hasn't been replaced for a year.

samyu by I've been around
  • 668 Views
  • 1 replies
  • 0 likes

5GHz network goes down on XB7

Hi everyone, I upgraded to Ignite 2 weeks ago and have been using the XB7 in normal configuration with a single SSID for both 2.4 and 5 GHz networks. I've been popping into 10.0.0.1 periodically to check on my devices to see what's connected to which...

Hwaiting by I plan to stick around
  • 2033 Views
  • 4 replies
  • 0 likes

Is this a viable workaround for missing guest wifi mode on XB7?

I just "upgraded" to Ignite and when talking to tech support to confirm the lack of a guest mode for the wifi, he stated the following (paraphrasing here): "The workaround is to put all of your devices you want inaccessible to guests on their own SSI...

DevonK by I plan to stick around
  • 1504 Views
  • 3 replies
  • 0 likes

Adding a new email to my account... help!

I am trying to add a new email to my account and every single possible password configuration I try says invalid account . I am about to scream! Please help and before anyone suggests...I realize you must have a capital letter, lower case, and two sp...

DanaKorba1 by I've been around
  • 15343 Views
  • 33 replies
  • 0 likes

2.4GHz not working but 5GHz is fine

Since midnight last night, I started to have this issue, tried rebooting the modem several times and it will work for only couple minutes to half an hour and then it goes down again...should I have my XB6 modem replaced?   *Added Labels*

How to Prepare for a Modem Upgrade (XB6 to XB7)

I am preparing for a Rogers tech to come tomorrow to swap my XB6 with an XB7 to better meet my 1.5 GB Ignite Plan. My questions relate to what happens to all my connections and existing settings once the new modem is activated.   I will w...

DrMike by I'm a trusted contributor
  • 3419 Views
  • 8 replies
  • 0 likes

Protecting Rogers box outside my home

I'm not happy that my Rogers box/cable installed outside my home could easily tampered be with.  There is a small box similar to the following attached to my home:   https://www.amazon.ca/Enclosure-IPE963-LTC-Extreme-Broadband-Dimensions/dp/B07FY224L...

fixplease by I plan to stick around
  • 4934 Views
  • 9 replies
  • 0 likes

MFA is now enabled

I recently received a post at 2:30am that said “MFA IS NOW ENABLED”I was messing with my machine because Rogers lost DNS ability and was down for a long time. We work from home and it was a hard day.   *** Edited Labels *** 

Resolved! Outlook 2010 IMAP Server Closed the Connection

For the last few days I have been trying to troubleshoot "IMAP Server Closed the Connection" "IMAP4rev1 Server logging out Protocol: IMAPServer: imap.broadband.rogers.comPort: 993Error Code: 0x800CCCDD"   Anyone have any idea what's going on? I have ...

Ignite internet modern block my devices

Very strange thing happened with my ignite internet. My few devices can't connect to internet during runtime. I changed DNS settings then works. I restarted modem, more devices can't connect to internet. I don't know why?   **Labels Added**    

BobbyON by I've been here awhile
  • 1137 Views
  • 1 replies
  • 0 likes

Resolved! Bufferbloat

  Hi there,   I just had a question about my rogers modem. I have been dealing with issues with latency on ethernet for months please see below for my current network setup. I have a number of devices connected to a gigabit switchboard and multiple a...

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Secondary email password reset

My email is the main email on our account.  My husbands is our secondary email.  We are somehow locked out of his account.  We know the password and the secret question answer but still cannot get into the account.   I was on hold for 2 hours and the...