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Forum Posts

Help with port forwarding

We are trying to set up an old laptop (Windows 7) for port forwarding. We have figured out the change IP address, (192.168.0.201) from the old one, and the Subnet Mask of 255.255.255.0.  We have put in our modem address for the default gateway.  Ques...

daisimai by I plan to stick around
  • 1002 Views
  • 1 replies
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Stopping agenda emails from "me"from Yahoo

How do I stop Yahoo Mail from sending me daily emails from "me" with subject line "Agenda for...", with the day of week and date? The instructions to do this are obviously for cell phones. But I use something called a "desktop computer". There is no ...

chdiamo1 by I'm a reliable contributor
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  • 1 replies
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I keep lagging during gaming

I keep lagging while I'm gaming. It's been going on for the past month and it's getting out of hand. I use to get 30-50ms now it randomly shoots up to 500-900ms. I'm currently on the 1.5gb plan with the xb7 router. I use them it bridge mode with the ...

Provisioning issue

I have now been without internet since Jun 15 when a fibre line was vandalized in Brantford. My Nokia box has been swapped out 3 times and the modem once. I have spoken to 4 different managers who tell me there is nothing they can do until IT provisi...

Sdeakin by I've been here awhile
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Business internet and phone line

Rogers never fails to surprise you with their bad service since morning the internet service is down and it has effected several businesses including our business. We have decided to move our services to more reliable service. Cannot take this garbag...

RafatS by I've been around
  • 984 Views
  • 1 replies
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Resolved! VPN setup on Hitron CODA-4582-U (1A)?

As per title. I have the Hitron model CODA-4582-U (1A) with 802.11 a/n/ac Mixed and I can't setup my VPN on it. On the Hitron settings, nothing shows VPN settings in any of the tabs.  I have P***VPN and Hitron is not on their list. My current package...

Ghost23 by I'm here a lot
  • 5592 Views
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Services out AGAIN.

Television and internet out all day. I was told 7 hours ago that it would be fixed within 4 hours.       ***Edited Labels***

Dell laptop does not recognize Rogers network after install Ignite

After changing from a Roger's Legacy modem to an Ignite modem my Dell laptop does not recognize any Rogers network ( it sees other locked networks just not Rogers) to get internet even though it was connecting well before the change. All other laptop...

Norbert3 by I've been here awhile
  • 14125 Views
  • 20 replies
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3 days of unreliable Internet access

Here in my Markham neighborhood, Rogers Internet has been consistently down for the past 3 days - happens every 3 hours for a duration of about 20 minutes. Called up the Support Desk several times even including the Supervisor - all frustratingly una...

GRMarkham by I've been here awhile
  • 1696 Views
  • 3 replies
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Recover Secondary Email

I accidently deleted a my secondary email address and would like it recovered. Snicparris   *Added Labels*

Pod Offline Despite Green Light

Can anyone tell me why the pod is emitting a green light and it is still offline according to the connect app? Been trying for two nights to get a pod connected to the gateway without success despite following the tips on this forum.   Any support on...

TL20231 by I've been here awhile
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  • 3 replies
  • 0 likes

Resolved! Device not connecting to the internet

We have switched from Fido to Rogers a couple of weeks ago and ever since then one of our macbooks is having trouble connecting to the internet. We called tech support last week and all was fine until today when the problem started happening again. -...

Speed Tests

I have Ignite 1.5 gbs download and 50 gbs upload with a XB7 gateway. With the gateway in bridge mode the fastest result I get is 900 mbs download and 20 mbs upload when connected directly to the 2.5 gbs port on the gateway using a 2.5 gbs adapter.A R...

Gumbey by I plan to stick around
  • 5874 Views
  • 19 replies
  • 0 likes

Wireless Home Internet & 3rd Party Router

Hello,   I recently upgraded my Internet Service provided and got Rogers rural 50 LTE installed a couple of days ago, The system came with the the XB7 router which the WIFI isn't as great as my NetGear Nighthawk AX3600. My question is can I use the 3...

Meo034 by I plan to stick around
  • 2490 Views
  • 2 replies
  • 0 likes

Home Internet down.

I am in STITTSVILLE and home internet is down from couple of minutes to hours in the least two days (random hours)... I joined rogers 4 days ago and it's possible it is a far longer issue...I called Rogers 3 times so far... finally, they said the iss...

SAM175 by I've been here awhile
  • 1331 Views
  • 3 replies
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lost rogers. com email address

i moved my rogers account to the Rogers ignite, in outlook i am no longer able to send or receive email to a ... @ can. rogers.com adress.   I've read elswhere in these forums that when you cancel your rogers plan you loose your can.roger.s.com e mai...

efc1 by I've been here awhile
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  • 5 replies
  • 0 likes

Cant delete or edit a port

I had an old pc that I had setup on port forwarding for a program I use.I now have a new pc, and the home connect app will not let me delete the old pc's port forward. When I click delete port forward it does nothing. I even tried to edit the port # ...

Djchez1982 by I've been around
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  • 1 replies
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Internet disruption on Sunday

Internet disruption on August20 that   started on at about 12 pm was restored on Monday around 6;30am. Usually disruption on Sundays takes longer than weekend.  it will be nice if Rogers care to explain to users. In txt msg, they should explain durat...

ji2 by I've been around
  • 769 Views
  • 1 replies
  • 0 likes

Disconnects

Internet loses connectivity several times a day.  I am in Kanata and it was just out again for 40 minutes.  Unacceptable service.     ***Edited Labels***