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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hello Community, We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). ...

RogersMargaret by Community Manager (Retired)
  • 4849 replies

Rogers Rocket Wi-Fi Modem – Firmware Trial

Hello Community, The Rogers Community Forums has always played an important role in providing important feedback regarding our products and services. We are excited to offer our users an opportunity to participate in a trial of the new firmware for o...

Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Resolved! Pixelated images on Roku Streaming Stick and 1 GB service

I hooked up a Roku Streaming Stick last night to watch Comedians in Cars Getting Coffee on Crackle, and many of the episodes looked very pixelated as if the quality was not anywhere near 1080P. I tried switching between 2.4 Ghz and 5 Ghz on my 3552 m...

Alex4161 by I'm a Reliable Contributor
  • 4 replies

Moca Filter on Modem

Hey guys, I had home phone service installed a week ago, they put a moca filter on my main drop and the home phone modem. However no moca filter was installed on my CGNM 3552, which is on the same splitter as the STB's. Does the modem require a Moca ...

gp-se by I'm an Advisor
  • 7 replies

High ping spikes / jitter. Speed is normal.

Hello all, A little background to my problem. I have been with Rogers for almost 3 years now. A little over two months a go I started getting huge ping spikes in games and streaming. For some reason the online support simply doesn't understand or doe...

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lvectorA by I Plan to Stick Around
  • 44 replies

CGN3ACSMR Or cgnm-3552

Which modem should I get is one better then the other when it comes to wifi signal strength / latency/ping times and what about firmware ? ***Edited Labels***

Bridge mode issue

I have a hitron CGNM-3552 cable modem in bridge mode and an asus ac56u router on the end, after 5-10 minutes the connection dies and i need to be reboot the cable modem. If i use just the cable modem unbridged without my router everything works fine....

forcefed by I Plan to Stick Around
  • 18 replies

Best Speed Results Ever

Just got my best speed results ever I have the 500u Ignite package with the 1 gig router. Just ran a test that showed almost 600MB download and 22MB upload. *Edited Labels*

Resolved! What do all the lights mean on the front of rocket modem?

I don't see anything on the modem itself that tells what each light means. Could someone direct me to the information or just list what each light is? Also should any lights be blinking or should they all be solid? The light below the @ symbol seems ...

xbox one and internet keep getting disconnected

My son keeps getting kicked out when he plays with his friends. Last night 4 times in a row. I just spoked to Rogers support and they told me that they could not help me. I am trying to find out which Rogers modem is the best to get. We currently hav...

kingpin5 by I Plan to Stick Around
  • 19 replies

Resolved! CGNM-3552 factory reset does not turn gateway mode back on

Hi, I turn off gateway mode of my modem to see if speed improved using a separate router. It didn't, and I would like to return the modem to gateway mode. Rogers instructions say to hold the reset button down for 10 seconds. I have done this multiple...

bfeist by I've Been Here Awhile
  • 1 replies

Resolved! Trying to send email with powershell

Hello, I'm trying to send email with powershell, I'm stuck on the authentication. Here's what I have so far Send-MailMessage -To -from -Subject Test -SmtpServer "" It always tell me that Send-Mai...

Internet down for 4 day!

Im amazed by how bad the customer service has been. Im a man of great patience, and it has taken me 4 days of dealing with technical support before I decided to post here. I have lost cable internet connectivity for 4 days - yes 4 days! - not an exag...

Sup3rnaut by I've Been Here Awhile
  • 1 replies

severe bandwidth drop

Hello. I have a Hitron CGN3 and with 250 Mbps Rogers service I was getting consistently over 300Mbps. I put it in Bridge mode to use with my Asus -RT-N16 running Tomato. My ping and upload rate have not changed however my download rate has fallen off...

keef_ca by I'm Here A Lot
  • 7 replies

I think we should update this Internet howto link

I found a link on the Rogers site (doing a Google Search for "rogers modem signal strength") that talks about troubleshooting modem signal strength which is very helpful

Alex4161 by I'm a Reliable Contributor
  • 1 replies

Resolved! Bridge Mode connectivity with Rogers Home Monitoring

Few weeks ago tech came out to install Rogers Home Monitoring and had to put their Netgear router for the wireless connectivity. The tech wanted to originally put the Netgear router inbetween the Hitron CGNM and my Linksys in which I declined due to ...

Resolved! OpenDNS Content Filtering not working after Rogers added IPv6

About 2 days ago, I noticed that the content filtering I had setup with OpenDNS was not working. I checked the DNS settings on the HITRON CGN3 and nothing was changed there. I then seeked help of the OpenDNS community and based on some tests it came ...

khalidnazim by I've Been Here Awhile
  • 5 replies

Very weak wifi on 5G band

I recently switched my CGN3ACR for the CGNM-3552 to take full advantage of ipV6. Have latest firmware My CGN3ACR provided very robust coverage on both bands. I have a wifi analyzer right next to the 3552 modem. On the 2.4 band -30dBm and -4...

fishon by I Plan to Stick Around
  • 17 replies
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