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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hello Community, We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). ...

RogersMargaret by Community Manager (Retired)
  • 118325 Views
  • 4850 replies
  • 7 likes

Rogers Rocket Wi-Fi Modem – Firmware Trial

Hello Community, The Rogers Community Forums has always played an important role in providing important feedback regarding our products and services. We are excited to offer our users an opportunity to participate in a trial of the new firmware for o...

Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 117659 Views
  • 193 replies
  • 4 likes

Post IPv6 3rd Party Router Recommendations for XBox One

Hey everyone, Wondering what 3rd party routers people who previously experienced major multiplayer issues are currently using in the GTA for a successful XBox One multiplayer experience. I read someone had success with the ASUS AC3100, but $299 is a ...

Battlenet and constant disconnects

I have the 250 package and have noticed over the last few months that I get randomly disconnected from battlenet on a regular basis. Just these games. Everything else it seems I am fine. Over the last day it has become constant. Every 5 minutes or so...

Drak24 by I've Been Here Awhile
  • 2013 Views
  • 4 replies
  • 0 likes

Non-ISP Related Streaming tips?

Thought I would post this piece because a lot of people blame the ISP for streaming issues. If the device you are streaming with is getting consistant download speeds of 10 to 20 mbps download and your video is buffering, the problem is not with your...

borford by Rogers Employee
  • 968 Views
  • 1 replies
  • 2 likes

Resolved! change Hitron admin password

I would like to change my Hitron Model CGN3ACSMR Modem admin password. I can log in with the cusadmin username and current password but when I go to administration settings and try to change it and type in the old password in the box it comes back, p...

obs by I've Been Here Awhile
  • 14665 Views
  • 17 replies
  • 0 likes

Email Hacked Again!

For the second time in 10 days, my Rogers email has been hacked and everything is gone. Yes, I changed my password after the first time. What is going on here? I reported the first one to Yahoo, as Rogers directed, but got no help there. And now I ca...

DEN2 by I've Been Here Awhile
  • 4353 Views
  • 11 replies
  • 0 likes

web Page

wondering if Rogers customers are offered free webpage publishing? many years ago as a bell customer, I was able to make a website to sell a home and it was accessible on the web with an actual "www" address ***Edited labels***

firemon by I'm Here A Lot
  • 1678 Views
  • 2 replies
  • 0 likes

Resolved! Hitron CGNM-3552, DDNS, Port Forwarding

Hi there, I've just switched to Rogers and am using RDP to access my computer when travelling (it has always worked in the past). Connection is sporatic using the DDNS domain while no probs with IP. Details below... Any thoughts? Thanks, Chris I have...

cv2000 by I've Been Here Awhile
  • 8278 Views
  • 17 replies
  • 0 likes

CGN3ACR Keyword Filter

Can anyone confirm that the Keyword Filter on the CGN3ACR actually work? I have inputted the URL of websites I want blocked but it doesn't block any of them. I already tried restarting the modem after I have save the changes. Firmware is 4.5.8.19

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coldmantis by I've Been Here Awhile
  • 3628 Views
  • 7 replies
  • 0 likes

usb storage on CGN3

I want to use my 1TB extrenal harddrive as a network storage. When i connect the HDD to the USB on the CGN3ACSMR modem, it appears on the admin/usbstorage page. I am able to connect to it and move data around. When I restart the computer the drive ca...

Deepashri by I've Been Here Awhile
  • 6412 Views
  • 59 replies
  • 0 likes

Guest wifi security on Hitron modems

Is there any way to set up WPA2 AES security on guest networks with any of the Hitron modems? We have that option for regular 2.4 and 5 wireless SSIDs but not an option on guest SSIDs. Or for that case on any modems that can be used with Gigabite int...

Paul16 by I Plan to Stick Around
  • 4809 Views
  • 6 replies
  • 0 likes

Slow Speeds (30 down/ 2 up) on Ignite 100u

Hi, After months of battling with tech support - I am now writing here to hopefully get some help/advice with a long-standing issue of getting consistently slow download and upload speeds (tested with speedtest) even on Ignite 100u. I do not know whe...

HDEE by I've Been Here Awhile
  • 3424 Views
  • 40 replies
  • 0 likes

Not Getting Rogers 1Gbps Speeds - Hitron CGNM Modem

Hi Rogers Community. I come to you for Help, because Rogers Tech support has been very unhelpful and uncooperative. I had a ticket opened on Nov. 1/16 for this issue, and I had to escalate it on Nov. 6/16 because it was still in new status as of that...

Sending POP3 Mail Over Rogers Network

I recently moved and got Rogers Internet. My email is not with Rogers (myemail@mydomain.com) and so I needed to change the SMTP settings in my eamil program. Using the information from Rogers site did not work so I called customer support for help. S...

switcher by I've Been Around
  • 1206 Views
  • 2 replies
  • 0 likes

Resolved! Unable to access Chinese website

Everything is fine in Oct. but now it is very very slow, and always keeping loading and never finish.It seems only happens in Rogers network , because my Fido network is working wellIs there anything wrong?

dwqdaniel by I Plan to Stick Around
  • 4471 Views
  • 47 replies
  • 0 likes

Ipv4 not working

Hey guys sat night I was playing on my ps4 and my internet cut out. so I went and restarted the modem and still no Internet. I then turned on my pc which is on windows 10 and checked my internet and it says ipv4 not working but ipv6 is I called roger...

Deej10 by I Plan to Stick Around
  • 10571 Views
  • 53 replies
  • 0 likes

Rogers Hitron CGN3 - how do I add a static route?

Hi all, My network setup is as follows: Rogers Modem/Router (Hitron CGN3) [192.168.0.1] ↓ Router ASUS AC66U (dd-wrt) [WAN IP 192.168.0.10] ↓ LAN clients [192.168.2.* from DHCP pool of ASUS router] ISP Modem acts as gateway, is NOT in a bridged mode. ...

temuri416 by I Plan to Stick Around
  • 6422 Views
  • 7 replies
  • 0 likes
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