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Is it normal to have such High Ping to google?

TechChime
I plan to stick around

I tried a few things:

- Direct connect to the Modem

- Bridge on

- Bridge off

- Connected the Modem directly to the incoming coax line lol.

 

I'm using my Unifi gear now, but like I said was all the same going rawdogging on the coax coming into the home. So I'm not going interrupt my network everytime I'm testing something that gave me the same results. 

 

wDJHpmA

 

 

I bet this is going to paste dirty, but here the downstream lol:

IndexLock StatusFrequencySNRPower LevelModulation

Downstream
Channel Bonding Value
11
7
8
9
2
3
4
5
6
10
1
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
0
0
33
34
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
 
 
Locked
Locked
615000000
591000000
597000000
603000000
849000000
855000000
861000000
579000000
585000000
609000000
303000000
621000000
633000000
639000000
645000000
651000000
657000000
663000000
669000000
675000000
681000000
687000000
693000000
699000000
705000000
711000000
717000000
723000000
825000000
831000000
837000000
843000000
 
 
352800000
922800000
35.083549
35.083549
35.595078
35.083549
35.083549
35.083549
35.083549
34.925610
35.083549
35.083549
35.779911
35.595078
34.925610
35.595078
35.083549
35.595078
35.083549
35.083549
35.595078
35.595078
35.595078
35.595078
35.083549
35.595078
35.083549
35.595078
35.779911
35.595078
34.925610
35.083549
35.083549
34.925610
 
 
36.29 dB
36.08 dB
4.000000
4.099998
4.300003
3.900002
3.299999
3.400002
3.299999
3.700001
4.099998
4.000000
1.700001
4.500000
4.099998
4.500000
4.500000
4.800003
4.599998
4.599998
4.900002
4.699997
4.900002
4.599998
3.799999
4.300003
4.199997
4.599998
4.500000
4.599998
2.900002
3.099998
3.500000
3.400002
 
 
2.700001 dBmV
5.699997 dBmV
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
 
 
OFDM
OFDM

 

Here is the Upstream:

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream
Channel Bonding Value
1
2
3
4
5
Locked
Locked
Locked
Locked
Locked
38700000
21100000
32300000
25900000
45700000-84950000
5120 KSym/sec
2560 KSym/sec
5120 KSym/sec
5120 KSym/sec
0 KSym/sec
43.520599
42.010300
42.270599
42.270599
53.141663
64QAM
64QAM
64QAM
64QAM
OFDMA
US_TYPE_ATDMA
US_TYPE_TDMA_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_OFDMA
3 REPLIES 3

Re: Is it normal to have such High Ping to google?

-G-
Resident Expert
Resident Expert

Yeah, those ping RTTs are comparable to what I'm seeing: https://communityforums.rogers.com/t5/Internet/Unbearable-Latency-Issues/m-p/510691/highlight/true#M...

 

As for your signal levels, the power levels on your Downstream channels is fine and your downstream D3.1 OFDM channels look okay but the SNR on your D3.0 QAM channels could be better.  The D3.0 (normally) should not be carrying any traffic but its still indicative of noise on the line.

 

I don't know what to make of the power levels on your upstream OFDMA channel.  The (normalized?) value that is shown is high but it's also likely configured not to carry any traffic.

 

I would ask you to check your error stats but it looks like your Ignite Gateway is an Arris model... and the error stats that they report are usually all-zeros or something else that's totally bogus.

 

If I were you, I would send a private message to @CommunityHelps and ask them to run some tests on your connection.  If they see a bunch of uncorrectable codeword errors on your line, and the error counts keep increasing continuously, then that is what is causing the packet loss that you are seeing.

Re: Is it normal to have such High Ping to google?

TechChime
I plan to stick around

Thanks, I actually tried posting it but the HTML acted up and rejected it haha. Maybe cuz I posted too much. Let me try again but you said it's bogus data?

 

 

 

IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
CM Error Codewords
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
18423
18292
18162
18015
17885
17771
17650
17499
17385
17263
17135
17006
16871
16749
16567
16452
16300
16137
16022
15899
15763
15632
15519
15397
15248
15133
15012
14737
14578
14285
14170
14043
47
45
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
 

Re: Is it normal to have such High Ping to google?

-G-
Resident Expert
Resident Expert

@TechChime wrote:

Thanks, I actually tried posting it but the HTML acted up and rejected it haha. Maybe cuz I posted too much. Let me try again but you said it's bogus data?


Yep, total garbage.  If your gateway has been up for even a day or so, you should probably see billions of Unerrored Codewords.  If an OFDM channel is healthy, it's also normal to see a HUGE number of Correctable Codewords errors; and the Uncorrectables should be either zero or close to zero.

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