Horrible ping spikes, Technician visits never fix it

[smodgers]

For about 2 years now playing any online games has been a pain because of lousy round trip times, high ping jitter and inconsistency. I've reached out to Rogers multiple times, have had many technicians over and yet they don't solve the issue. Traceroute shows its the ISP's fault and not my hardware. (yes i run ethernet, yes ive tried restarting my modem. ive even tried 3rd party routers in bridgemode to see if it was due to bufferbloat) Can someone please help me before I make the switch to Bell.

***Edited Labels***

[RogersTony]

Hello, @smodgers 

Welcome to the Rogers Community Forums!

I can understand how frustrating it is dealing with latency issues. Regrettably, we would not be able to use examples from ping plotter. Please follow the specific steps outlined here and provide us with a Ping Test and Traceroute.

Please post the results to the community so we can review.

RogersTony