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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hello Community, We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). ...

RogersMargaret by Community Manager (Retired)
  • 119134 Views
  • 4850 replies
  • 7 likes

Rogers Rocket Wi-Fi Modem – Firmware Trial

Hello Community, The Rogers Community Forums has always played an important role in providing important feedback regarding our products and services. We are excited to offer our users an opportunity to participate in a trial of the new firmware for o...

Slow Internet and Latency Spikes, Need Help!

Hi, I have been experiencing a lot of internet issues concerning speed and latency, for approximately a month. I have frequently contacted Rogers, in which two techinicans came to my house. The first technicain came to my house because my internet wa...

Jamie1995 by I've Been Here Awhile
  • 4758 Views
  • 65 replies
  • 0 likes

UL speed issues

Curious if anybody else experiences the following symptoms: 3552 modem, .22 firmware, Gigabit service After CM reboot, the upstream signals are ~37.250 in each of 3 channels, and the upload speed is 50 Mb. Then within 1-2 days, the signals change gra...

NorthGraves by I Plan to Stick Around
  • 1881 Views
  • 29 replies
  • 0 likes

Resolved! DOCSIS 3.1 Rollout

Hello all, first of all I just want to let you know I was not been able to login to the forum for 3 days, and it took me over 20 attempts to login this time. ( please fix the sign-in). When can we expect DOCSIS 3.1 rollout .. it will fix the ping/lan...

JohnBeaudin by I'm a Senior Contributor
  • 4993 Views
  • 20 replies
  • 1 likes

Latency EXTREMELY unstable on the new Gigabit package

Before my switch to Rogers, I was experiencing packet loss during peak hours. The ISP determined that we were having issues with the node in the area (oversaturated). Nevertheless, my latency to the outside as well as the modem were extremly stable. ...

JohnyR by I Plan to Stick Around
  • 4471 Views
  • 44 replies
  • 0 likes

FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hello Community, We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). ...

RogersMargaret by Community Manager (Retired)
  • 119134 Views
  • 4850 replies
  • 7 likes

Rogers Rocket Wi-Fi Modem – Firmware Trial

Hello Community, The Rogers Community Forums has always played an important role in providing important feedback regarding our products and services. We are excited to offer our users an opportunity to participate in a trial of the new firmware for o...

Resolved! Unable to load certain website(s) and or videos

Since Rogers has been experiencing network issue the past couple days I have been unable to load Google.com or load videos on YouTube on any of my devices at home while connected to the Rogers network. When using mobile data (not with Rogers, with Te...

Resolved! 2-Step Verification on Rogers Yahoo Mail

I can see all sorts of 'how-to's' on yahoo.com how to access your account and add 2-step verification to it, but I cannot figure out how to do this on the Rogers version of Yahoo Mail. Given Yahoo's propensity for being hacked, this is an important a...

DrMike by I'm a Trusted Contributor
  • 11676 Views
  • 31 replies
  • 0 likes

Resolved! How to disable SIP/ALG on Hitron CGN3

I have read several threads on this forum where VOIP does not work with a Hitron CGN3. A solution given involves having SIP/ALG disabled but it is stated that Rogers needs to be contacted to perform this. There are threads that state such assistance ...

thebwv232 by I've Been Here Awhile
  • 16922 Views
  • 41 replies
  • 0 likes

Resolved! What are good signal levels

Hi everyone! I'm currently on the Hybrid Fibre 150 package and I'm using the Hitron CGN3ROG modem/router. I was wondering what are good downstream and upstream signal ratios? If someone could provide a range that would be great. I'm also wondering wh...

s1lva166 by I Plan to Stick Around
  • 34447 Views
  • 185 replies
  • 0 likes

Resolved! Internet was blocked for a so called virus????????

My internet was blocked twice for apparently having a virus I was not aware of. The second time we called the tech support they told us to do the same procedure as the first using the anti virus provided over an email. I had done that hole procedure ...

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