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Forum Posts

Dropped frames trying to live stream

Hello I've been having troubles this entire week trying to live stream on twitch. I've been getting constant dropped frames when streaming at a bitrate of 4500, usually 15-20% frames dropped. I've tried lowering the bitrate to 2000 but it doesn't loo...

PJJJ by I plan to stick around
  • 29 replies

Ignite Gigabit getting 300mbps at max

Hi guys, my plan is 1G ignite with black modem. Next to the modem, I am getting 5G WIFI ~180mbps download for my macbook and ~300mpbs for my android phone, ~200mpbs for my iphone 13 (tested not at the same time), upload is over 50mpbs, which is stran...

raventcw by I plan to stick around
  • 19 replies

Resolved! Speedtest Issues

Is something going on with speed tests?  I have been running speed tests from for a long time but recently they have stopped working for Rogers servers only.    I can run the speed test on every server on the list, but when I try to run...

os3rules by I plan to stick around
  • 23 replies

Fibe internet

Synergy has been running cable down a lot of rural roads in Norfolk county. I’ve seen my neighbors all have cables rolled up attatched To a stake at the end of the driveway, my house has been missed. I don’t recall getting a call, email or even a let...

Frequent Connect and Disconnects to Internet

So I switched over from Bell to Rogers and I keep getting these frequent disconnects and reconnect to the internet. I ran a ping test and trace route which can be found below. I had a rogers technician switch out the modem but that did not solve the ...

522606 by I've been around
  • 1 replies

Pathetic Internet and Customer service

Hi Team Rogers, I am a customer of Rogers Ignite Internet Services @ Mirabella Condominiums Located at LakeShore Blvd Etobicoke. I have placed several complaints in the past 2 weeks regarding internet installation in my condo, however, All my complai...

Rural Internet

So rogers convinced to get an ignite modem for our cottage (2 hour drive) from home.. we're not there today.... 8:00 and wifi remote components go down..Fortunately a neighbor goes over walks through all the trouble shooting steps with (the 5th onlin...

John8888 by I've been here awhile
  • 3 replies

Ignite Wifi Gateway (Arris XB6) vs. Old Hitron Gateway

We recently got the ignite bundle with tv and internet, we cancelled it because we were mislead and are sticking with legacy internet with Hitron modem. I still have the Arris XB6 and ignite tv box unopened. i know i have to return the TV box, but wh...

imeem by I plan to stick around
  • 14 replies

Internet/Cable issues L5N

We are having terrible issues in our neighborhood.  Only getting 1/2 of my internet speed (direct wired) to the main computer/modem.  In the evening it becomes almost unusable elsewhere in the house.  My son cannot game,  Our cable freezes/glitches/b...

sharryan by I've been here awhile
  • 2 replies

Emails Going to Spam

Why are most of my emails going directly into Trash?   **Labels Added**    

3428 by I've been here awhile
  • 1 replies

Resolved! Downgrading XB8 to XB7 issue

I have issue with my XB8 and need to replace the modem that its not available. Technician telling me they can't downgrade XB8 to XB7!! Anyone here seen this issue and know how to get around it? Rogers tech support is clueless and and hoping someone w...

seadooxp30 by I'm a reliable contributor
  • 3 replies
  • 0 likes not available

Hi, I don't have a smart phone & want to access my ignite gateway info. When I try to access the website, it takes me to a download page for devices. How do I access the info. via my Win 10 desktop? Thanks, Nick.

IMAP Servers stopped working

Email was working a few hours ago- Helpdesk does not seem to know what going on.   ***Edited Labels***

formoso2 by I've been around
  • 1 replies

2.4GHz WiFi loses Internet connectivity but 5GHz is fine

Hi!   I'm having a new problem that recently just started happening that I need some help with:    Since Feb 28, 2022, the 2.4 GHz Wifi network band has stopped supplying Internet connectivity from my Rogers Hitron CODA modem. The 2.4 GHz connection ...

Safe Sender List

A company I buy services from sends messages to me but they never seems to arrive.  The company says it has had similar non-receipt problems when sending to an email address. They say the problem can be solved by adding their email addres...

i75Dave by I plan to stick around
  • 9 replies

Ping Spikes on ethernet randomly throughout day

I'm a little tired of this issue to be honest. It's been ongoing for 3 weeks. I've had 2 technicians come out so far. The first technician took out a coaxial splitter, it didn't change much. The issue seems to be worse during around 8-12 at night. It...

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