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Rogers won't work when the power is out even with a generator

I've been around

OMFG!! We switched over to fiber just a few months ago and the power has been out twice here in the last month and we had NO IDEA that our Internet & tv would not work even with a generator. Before we got fiber we could always watch tv and use the Internet with the generator and they told me we can't go back to what we used to have and now I'm FURIOUS. They keep saying fiber is so reliable when it's actually the opposite.😡


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Re: Rogers won't work when the power is out even with a generator

Resident Expert
Resident Expert

Rogers has equiptment Boxes on the streets, that powers the cable network, when the hydro goes out, those boxes also need some kind of backup battery or generators to power them too, what happens when no batteries or generators exist on the street equiptment? thats right, your Rogers connection no worky, even tho you have a generator.


its like, your electric car still works in a hydro outage, but the traffic lights wont. makes sense?

Re: Rogers won't work when the power is out even with a generator

Resident Expert
Resident Expert

@0752 just to try to clarify the situation, there are two fibre systems in use by Rogers today, the first is Radio Fibre Over Glass (RFOG), where the fibre terminal looks like this:


That fibre optical terminal feeds a Rogers modem via coax cable. 


The second system is a pure fibre network, which uses a small white Nokia fibre terminal which looks like this:


There are two different models of that terminal, one with a single ethernet port and one with two ethernet ports.  The terminal connects to an XB8 modem via ethernet, although, you can disconnect the modem and install a router in its place, completely bypassing the modem.   The details can be seen in this post:


In all cases, the optical terminal requires power, and if there is a modem or router connected to that terminal it also has to be powered.  


The RFoG application is simply a fibre equivalent to the copper coax system that you had previously and the fibre cable probably runs back to the same neighbourhood node that you used with the coax system.  There have been observations / complaints recently in other forums indicating that Rogers isn't maintaining batteries in the neighrourhood nodes, so, if you're house is up and running, powered by a generator, that doesn't make any difference in internet / tv capability as the neighbouhood node may not be powered in a power outage. 


The pure fibre installation is an interesting question.  I don't know if that fibre goes anywhere near the neighbourhood nodes, and even it if did, I wouldn't think there would be any components that are powered.  If you look at the fibre system, from the modem backwards, you have the modem, upstream is a passive distribution hub which splits the inbound light frequencies into small frequency chunks for distribution to the modem, and further upstream, the Optical Line Terminal (OLT) which drives that downstream passive fibre system.  The OLT is most likely contained at a major hub, and I would expect that the OLT would be powered.  If Rogers has decided not to power the OLTs, I would be surprised, and somewhat disappointed as powering the OLT would be a rather basic design factor.  


Fwiw, this has come up in relation to the Bell Fibre network and from what I remember, the Bell network stays up and running in a power outage.  


In both cases, if the network was running, you would still need to power the terminal, in the case of Rogers network or the modem in the case of Bell's network. 


Fwiw, here's a site that shows various network fibre designs:



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