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No internet for 2 days

Anybody have any actual information on case C193403878? Two days with no updates or progress on an outage in the Bathurst/Bloor area, downtown Toronto   **Labels Added**

hell_rod by I've been around
  • 231 Views
  • 1 replies
  • 0 likes

Resolved! ignite gen 2 modem lights

trying to find out what the flashing blue light means did some searches on rogers but couldnt find anything? anyone post a link where i can find out what all the lights mean espically the flashing blue one.   TIA   *Added Labels*

hiho by I'm a regular
  • 853 Views
  • 1 replies
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Cable burial

How long should it take to get a temp wire buried? My service started in June 2023   *Added Labels*

sounDDude by I've been around
  • 254 Views
  • 1 replies
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Email problem transferring to Ignite Internet

I recently upgraded from separate Rogers Internet and TV services. The new Ignite TV and Internet services are bundled into an integrated package. During the update process I lost access to my Rogers Yahoo email account for about 8 hrs, until I repor...

silverhead by I've been around
  • 2898 Views
  • 13 replies
  • 1 likes

Intermittent dropped ignite internet and TV

Jan 22-2022 over the last 3 days i have had intermittent dropped Ignite internet and TV. About every 5-10 minutes and lasting about 10-30 seconds. i have restarted modem, TV box, all units connected to modem. Tech support has restarted modem remotely...

dgiesbrecht by I've been here awhile
  • 1852 Views
  • 10 replies
  • 0 likes

Resolved! New Ignite Home Connect app no DMZ or Port Forwarding

Suddenly your newest Ignite Home Connect App version ( Android phone) just released - appears to have NO OPTION for Port Forwarding or DMZ,  as per the previous Build of this App. Is that true? Because-  if it is - scores of serious users will bail f...

Resolved! Unable to Access ONEDRIVE fully while on rogers internet.

Wonder if anyone else has come across this.I am able to log into Onedrive fine.  It does not show any files in there (which there are).Trying to go into management, searches, etc.. all will cause a like timeout error.This includes my work laptop, per...

Gdkitty by Resident Expert
  • 2288 Views
  • 16 replies
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Internet Ignite down for a month in Aurora

We have no service for the past 4 weeks in Aurora on Machell Ave. This is affecting 45 homes. Technicians have come and swapped modems and updated lines but clearly this is a wider issue. Technicians are not escalating to the right level of support. ...

kamufr by I've been around
  • 274 Views
  • 1 replies
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Planned Outage - No notice given

So I get an email a week ago saying upgrades are happening in my neighborhood and I will be advised of any interruption. Today no Internet or cable and 15 Rogers trucks on the street. No notice that I would be without service today. People work from ...

Steveley by I've been around
  • 305 Views
  • 1 replies
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Internet and tv has been dropping out for months

Both my internet and  Ignite tv has been down completely, or working intermittently (dropping every five to twenty minutes) for a few  months now. I will probably have to wait for WiFi to re-appear just to post this, it is that bad. Lately it has bec...

salichad by I've been here awhile
  • 588 Views
  • 4 replies
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Ignite Router not connecting to some wifi devices

So this consistently happens with two types of devices in my home, that have never been able to connect to the Rogers ignite router.One is the Gosund smart plugs, and the other is a water monitoring and auto shut off device called Water Hero.Both tho...

Extremely slow speed downtown Ottawa

I've been having issues with intent speed for the last few days in Centretown Ottawa. My current internet package is 1Gbps and I usually get 300Mbps on my phone but for the last few days (since Friday) my speed has gone down to 4Mbps. I've rebooted m...

HamKhat by I've been here awhile
  • 401 Views
  • 1 replies
  • 0 likes

Ignite 1.5 Gbps speeds in bridge mode

Hey everyone.   I am using the 1.5 Gbps package with the new modem (white colour with slanted top) and have a question. Is there a difference in allowable speed when using in bridge mode?   I ask because I did a simple test where I ran the modem in d...

seankaw by I've been here awhile
  • 2835 Views
  • 12 replies
  • 0 likes

How to file a Customer Compalint?

This is the second Rogers TV/Internet outage in 2 months, first outage 4 hr & second 90min. For Barrie city this is a wonderful experience when having family movie night. I see Bell Fibe service here is slightly better than dial-up (10MB) and satelli...

Mgalda99 by I've been here awhile
  • 1100 Views
  • 3 replies
  • 0 likes

Very Bad Packet Loss While Gaming

Hello,   I'm a new customer of Rogers (Ignite 1.5) and I'm already experiencing terrible packet loss while gaming. Tried both hard-wired and wifi and had the exact same issue. Previously with Bell and Fiberstream before and would love to have avoided...

robertoerc by I've been here awhile
  • 717 Views
  • 5 replies
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My troublesome experience switching from old modem to XB7.

Swapped out to XB7 running in bridge mode yesterday. It worked for 14 hours then the modem required a power cycle to get it out of a lockup at 1:30 am.  The old modem worked for years in bridge mode with no issues.Checked the event logs in the new mo...