Internet
Got questions about your modem, router, speeds or WiFi?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Rogers peering and routing - Cloudflare vs Quad9

Hi everyone.I’m currently using Cloudflare’s “safe” DNS (1.1.1.2) on my 3rd party router, which has been working great so far in terms of speed, performance, and filtering out malware. It’s even faster than Rogers’ DNS.I also tested Quad9 (9.9.9.9) b...

toolcubed by I'm a senior contributor
  • 2330 Views
  • 5 replies
  • 1 likes

Resolved! Trying to add a smart plug

I’m trying to add a couple of TP-Linksmart plugs and they won’t connect to the network because, I think, it is defaulted to the 5 GHz band and they require 2.4 to do the setup. Followed the (not recommended) Split Bands instructions in the app but de...

Moose57 by I've been here awhile
  • 574 Views
  • 2 replies
  • 0 likes

Have to reset modem daily, problem persists despite tech visit

Have Rogers Ignite 500. For what we need it for (streaming, basic internet stuff, Zoom meetings, Rogers home monitoring) it has worked well in general.    The past 10 days have had daily network outages typically between 5-730 pm, requiring us to res...

Internet keeps disconnecting today. Was down yesterday as well.

It's really frustrating, the internet was down for 8+ hours yesterday and today the internet keeps going on and off. Currently its completely down again and I have to use my mobile data to get online to work from home.   Is there an outage again??   ...

user8501 by I've been here awhile
  • 306 Views
  • 1 replies
  • 0 likes

Rogers E-mail Accounts on a friend’s account.

My wife and I moved to an area that is not serviced by Rogers. Therefore we had to set up 2 email accounts on a friend’s Rogers account. She recently had her account reset and it cancelled our 2 accounts. She is willing to get us back on her accounts...

Is BGP safe yet? On Rogers apparently not

Over the past couple of days I came across https://isbgpsafeyet.com/ a site by Cloudflare designed to test if RPKI has been implemented by your ISP and upon running the test I got this "Your ISP (Rogers Cable, AS812) does not implement BGP safely. It...

stepy2015 by I plan to stick around
  • 323 Views
  • 1 replies
  • 0 likes

ROGERS XB7 BRIDGE OR GATEWAY NEW

Hello, I have a few questions…   first, my Xb7 gateway sucks in my older house lots of rooms and a separate garage outside from house about 150 feet from gateway and down a level….   I have the coaxial connection to my modem/gateway… I was curious do...

Blackyonder by I've been here awhile
  • 420 Views
  • 2 replies
  • 0 likes

Ignite internet: multiple outages over past few days

Hi,Looking for advice on how to get the proper team to look at this (since first level tech support, during multiple calls and chat sessions over the years always simply act as a “road block”).Modem: Technicolor CGM4981COM in bridge modeStarting a we...

Resolved! Download speed has be reduced by more than 50%

I subscribe to the Ignite Internet 1.5 Gigabit service and typically get 2.0 Gbps download speed.On Friday Feb 2, 2024 my system did a speedtest at 2:45a.m. and my speed was 1.99 Gbps at 2:51p.m another test was done and it was down to 983 Mpbs. Sinc...

Screenshot_20240206-140410.jpg Screenshot_20240206-140424.jpg
kwGuy by I plan to stick around
  • 1530 Views
  • 6 replies
  • 0 likes

XB7 model TG4482A port forwarding

I have an older smart home alarm system (HAI Omni2e) for which I need to do port forwarding in order to work. It is connected via ethernet cable but not showing up as connected device. I created a reserved IP and included the IP and MAC of the device...

bob2501 by I've been here awhile
  • 2725 Views
  • 11 replies
  • 0 likes

XB8 to Switch @ 2.5GB

Hi guys,I have a Nokia modem connected to the xb8 in port 4. But I want 2.5gb going to my switch. What is the best set up? Should I connect the switch directly to the Nokia or move the Nokia connection on the xb8 to another port and use port4 for my ...

Asad23 by I've been here awhile
  • 703 Views
  • 2 replies
  • 0 likes

Unable to connect Microsoft Surface 3

Hi, we switched back to Rogers yesterday from Bell and we last had Rogers for Ignite Internet in June or July 2023, so not terribly long ago. However, now I can't connect my Microsoft Surface 3 to the WiFi. I tried the band steering trick and turned ...

Sampom by I've been here awhile
  • 860 Views
  • 5 replies
  • 0 likes

Service Outage - Waterford, Ontario

This is the second major service outage in past two weeks. What is going on? At this point i want a crefit on my bill!       ***Edited Labels***

ennyl264 by I'm here a lot
  • 838 Views
  • 4 replies
  • 0 likes

Troubleshooting Packet Loss

I've been having packet loss issues for months with Rogers and every time I contact support I'm told there's an outage in the area and they can't help me to diagnose until it's fixed. I note my number and never get a message about it being fixed, and...

luckee_13 by I've been here awhile
  • 887 Views
  • 5 replies
  • 0 likes

desk top connection to ignite

my desk top computer is connected by cable to the modem. when i check connections it states it on hold for 30 min. how do i turn off that hold or delay     ***Edited Labels***

barrie by I've been around
  • 416 Views
  • 1 replies
  • 0 likes

Resolved! CODA4582 - MyQ Internet Gateway Ethernet Connection

MyQ Internet Gateway Unable to Connect to Internet While Directly Plug Into Modem   Hi,   Here is some basic info on my set up: Modem: Hitron CODA-4582UInternet package: Ignite Gigabit Device with issue: Chamberlain MyQ Internet Gateway Additional ro...

billy9 by I've been here awhile
  • 13028 Views
  • 18 replies
  • 0 likes

Resolved! Constant short disconnects, freezing screen, sound stopped

We had a good run, but now the trouble has started back up in our neighbourhood again! Multiple households experiencing this, so it means again the signal was allowed by main to drop below 32. It's very frustrating trying to watch anything on TV or t...

DayPol by I plan to stick around
  • 2402 Views
  • 15 replies
  • 0 likes