Reset Rogers Yahoo Secondary Email account password

[JML7425]

Is there another way to reset a Rogers secondary account password if the security questions are not being accepted? The last known password is not working and the answers to security questions are not accepted, just keep getting this message:

"Security Answers Validation

We're sorry, we are unable to validate your security answers at this time. Please try again later."

Does this mean the answers are wrong or just cant reset at this time? Can a reset link be sent to the Primary Email address for the account?

Thanks.

***Added Labels***

[RogersCorey]

Greetings @JML7425!

If you come into private and PM us, I can help. 🙂

Oftentimes it's my experience that customers are putting in the right answer but since it's case sensitive, the answer they input is being rejected due to a minor difference. In rare cases, the account may be corrupted in some way which would force us to reset it for you.

Please PM us @CommunityHelps. If you're not familiar with our PMing process, you can find instructions here.

Regards,

RogersCorey

[andrew_brad]

Good morning

I was wondering if you can tell em the process for resetting a Secondary Email account password ?

I tried the forget password, but I also can't remember the challenge question to reset it ?

Any help would be greatly appreciated.

Thanks

Andrew

[RogersCorey]

Greetings @andrew_brad!

Welcome to our Community!

If you've forgotten the challenge question, then we'll need to step in to offer additional support.

Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[rickymwong]

I have the same issue,  any answer to this yet?  Thanks!

[RogersMoin]

I appreciate you being our Community member, @rickymwong. Thank you for the PM. We're happy to help you with your email account password. 

Cheers,

RogersMoin

[rickymwong]

Thanks, so what is the next step?