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Forum Posts

DNS (reverse) PTR record

Hi, Does anyone know how to setup a PTR record for a static address? I have the Ignite for business Gigabit S1 plan with a static IP and would like to host a mail server. I tried talking with standard internet support and they don't seem to know what...

cybr by I've Been Around
  • 171 Views
  • 1 replies
  • 0 likes

Lost email address

Nothing on the Rogers pages have been helpful. My email account just doesn't seem to exist anymore. I have tried everything. Who do I contact to help?     ***Edited Labels***

dhaycock by I've Been Here Awhile
  • 318 Views
  • 4 replies
  • 0 likes

WiFi Modem Exchange?

How can i exchange my wifi modem Easy Connect 02256, it is not working properly.   Henry   **Labels Added**    

5205162 by I've Been Around
  • 153 Views
  • 1 replies
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Is Rogers doing fiber upgrades in Kitchener?

Hello, Does anybody know if Rogers is doing fiber upgrades in Kitchener? I have seen Bell doing upgrades in Forest Heights and now they are stringing fiber cable on hydro lines in downtown and east Kitchener. On my walk today I saw fiber construction...

SQUARE7 by I'm Here A Lot
  • 551 Views
  • 6 replies
  • 0 likes

Intermittent Disconnection Issue with Ignite

I've recently switched from old Rogers system to ignite. Had no issues with internet before the switch. Since switching to ignite I have intermittent disconnection issues while working. Skype calls dropping and disconnection from a VPN. Sites won't l...

Craigkatie by I've Been Here Awhile
  • 940 Views
  • 7 replies
  • 0 likes

Resolved! Cannot reach www.ixbt.com website

I use Rogers Cable Gigabit connection. The www.ixbt.com is not reachable for me. It works if I use other connection, but not for Rogers Cable. DNS flush did not help. Does it work for you?     ***Added Labels***

Mike120 by I'm Here A Lot
  • 298 Views
  • 6 replies
  • 0 likes

Rogers DHCP server does not respond to renew messages

So following on from my hourly disconnect problems, after a lot of packet capture and testing, I can see that the problem is that the Rogers DHCP server does not respond to any lease renew requests at all, so after an hour the lease times out and the...

Internet Speeds & Moving Modem Location

The tech team connects the internet in the basement and say I will get connection all over the house as latest modem with strong connection. The internet speed was supposed to be 500mbps and i get 120 mbps due to the location. Now to move it I have t...

tahmeed by I've Been Around
  • 135 Views
  • 1 replies
  • 0 likes

Fibre Tech Change to your Internet

I just got a call and email from a so called Rogers "consultant". Location: StouffvilleSaying "Rogers Markham PHUB Fibre Upgrade impacting the Internet Connection" and advising that I need to upgrade my plan to accommodate the upgrade. But I already ...

HBjai by I've Been Here Awhile
  • 211 Views
  • 1 replies
  • 0 likes

Internet Stabilty

I have been trying to contact Rogers for the last three days . Everytime I call, I have to wait for hours and even then no one answers .My internet gets disconnected regularly and my meetings get interrupted . I am stuck with this company and am thin...

The Wifi speed is really slow - worst agreement ever

The wifi is really slow in my house, and buying an extender doesn't help with the issue. Although an extender was bought, it did not help with the speed or stability of the wifi, which often lags during a meeting. I want to cancel the wifi, but it is...

Windwang by I'm Here A Lot
  • 338 Views
  • 5 replies
  • 0 likes

Resolved! Map of Fiber-eligible Areas

Hello World. Is there a way to see where in GTA Roger fiber is available? And is there are plans to expand of fiber network?     **Labels Added**    

Slama454 by I've Been Here Awhile
  • 6628 Views
  • 2 replies
  • 0 likes

Resolved! How much to run Rogers cable to my address?

I asked this a few years back and was given a very high price to run rogers cable to my address. I was wondering if the price would be less now with all the FTTH being ran accross Ontario. What is the cost to run Rogers cable to my address. I believe...

Rhino3237 by I've Been Here Awhile
  • 147 Views
  • 1 replies
  • 0 likes

Connectivity/Interruptions

Is anyone else experiencing random delays and interruptions in their connectivity for home TV and Internet?     **Added Labels**

RichUlett by I've Been Around
  • 305 Views
  • 5 replies
  • 0 likes

Dropped frames trying to live stream

Hello I've been having troubles this entire week trying to live stream on twitch. I've been getting constant dropped frames when streaming at a bitrate of 4500, usually 15-20% frames dropped. I've tried lowering the bitrate to 2000 but it doesn't loo...

PJJJ by I Plan to Stick Around
  • 1356 Views
  • 29 replies
  • 0 likes

Ignite Gigabit getting 300mbps at max

Hi guys, my plan is 1G ignite with black modem. Next to the modem, I am getting 5G WIFI ~180mbps download for my macbook and ~300mpbs for my android phone, ~200mpbs for my iphone 13 (tested not at the same time), upload is over 50mpbs, which is stran...

raventcw by I Plan to Stick Around
  • 803 Views
  • 19 replies
  • 0 likes