Outage in Thornhill
Yonge and Clark area Thornhill. Woke up at 6:00 am to watch Wimbledon and no internet. Chatted online and told it is an area problem but won't be updated to let others know. Who knows how long it will take to fix. *Added Labels*
Forum Posts
Potential Service Interruption
Is anyone else experiencing recent internet issues around Yonge and Eg? ***Added Labels***
HITRON CODA-5810 WiFi 6 modem
My old modem Hitron CGN3 WiFi Modem was replaced with the HITRON CODA-5810 WiFi 6 modem. I am getting headaches from this new modem. Is there any way to change the settings in the new modem so that it functions like the old modem? I do not care about...
Internet outage
Experiencing network outage and was told that services will be back up in 24hrs. *Added Labels*
wifi keeps disconnecting
I'm in Oromocto, NB and trying to play Diablo iv but it's not very fun when I'm getting disconnected every 20 minutes. ***Added Labels***
Ignite Internet is 15x slower than it was when we started?
I am not exaggerating. We have been noticing an extreme incline of speed. This is our old speed. This is our old speed when we got our Ignite 500 plan. This is our new speed. This is our current speed on the same plan. We have reset the routers,...
Daily and repeated connectivity issues with Rogers Ignite
I've been working from home since early 2020. Was a Fido internet customer for years and never had any issues with my mobile, laptop or PC, until I was forced to switch to Rogers ignite a couple of months ago. Since then I've had constant connectivit...
Cancelling a Cable Burial?
I've cancelled my service with rogers but a cable burial still hasn't been cancelled. I've made 2 calls so far and each time they say they've escalated it and there are no updates. Today contractors showed up to take pictures, i wasn't home to talk t...
We've upgraded your internet.
The email notice states We are happy to inform you that we've upgraded the network in your neighbourhood, which means you can now enjoy faster upload speeds.This change comes at no additional cost to you and no action is required on your end. I saw n...
PATIENCE PAYS OFF
DON'T YOU JUST WANT TO SCREAM WHEN YOUR INTERNET GOES OFF! NO TV... NO INTERNET! UGH....Well today I was tested in the area of PATIENCE. I had been doing some work on my computer and I was also looking forward to just relaxing with some TV programs...
New Problem after years: cannot sign into MyRogers or email. Have tried everything. Can you help?
Worked perfectly for ages and ages until one forced Rogers relog. Has not worked since then. I have tried everything I can think of, everything research has suggested and everything (though that's not much, TBH) suggested by Rogers. Phone support fol...
Persistent Dropped Internet
I am having ongoing issues with my XB7 modem. I was working perfectly for the first month or so and then for the last 2 weeks it will appear to drop internet connection and cycle through starting up again. I have watched the light change from solid w...
Rogers providing an a Wifi 5 / XB6 Wifi Router instead of the Wifi 6 / XB7 that I should have received
I was moved over from Fido to Rogers recently, and I subscribed in the ignite 150 package which includes Wifi 6 / XB7 router. Rogers sent me a Wifi 5 / XB 6 router, and none of them even had the curtsy to inform me about the change / breach in thei...
Unbearable Latency Issues
Recently, maybe in the past 3 or 4 weeks I've had unbearable Latency Issues in games and VoIP calls. It doesn't affect any specific game and it's even calls that cut out intermittently and catch up a second later.Latency in games hovers around 80ms a...
Outages
We are in our 20th hour of no service. Rogers acknowledged the issue but has given us no info on the problem, no reason for the outage and no expected resolution time. This is ridiculous. Have they even sent a crew out to check the issue? If so they ...
Internet Down - Big Impact on Day to day work
Hello Rogers, My Internet is down sinc last Wednesday. Called 2 service call , Many long waited calls with different answers. I am lost whom to contact to restart my service. Getting different time line few hours , 24 hrs , 24-48 hrs , 48 Hrs about...
Resolved! Wyze cam Live view not working outside of wifi.
I have Wyze V3 cameras at home and at cottage. Both have Rogers service. Cottage (wireless cellular based modem) - everything works perfect from anywhereHome - Ignite 1.5 - everything works on home wifi. Notifications work any time, 12s video works...
Resolved! Lots of Rogers Issues
Lots of issues with Rogers but does any management type look at this??? Its ok to complain to get it off our chest for the lousy service we get but never see any response from Rogers ???? so why have this forum as all it does is list our problems wit...
WiFi and TV Connection
In early Feb a Shaw tech came and replaced my old modem and PVR with the new Ignite system. Last Wednesday I had no TV or Internet connection so I called Shaw. The tech on the phone came to the conclusion that my modem was faulty. He shipped me a new...
Provisioning Issue
No idea where else to share this because nobody at any level of Rogers customer or technical support has any idea how to resolve this.On June 10, I received an unsolicited call from Rogers in which they offered to replace my older Ignite modem with a...
