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Resolved! Unknown Device found

Any one find a device on their system?What to do if a device is listed and its not Yours?Is Roger's safe and secure?Can these unknown unlisted devices be tracked and identified?Pls respond to this Rogers user.   ***EDITED LABELS***

User5341 by I've been here awhile
  • 1940 Views
  • 3 replies
  • 0 likes

Ignite drops out early morning hours

Why is this happening? There are logs, nobody knows why, is this technology beyond scope? If it's a firmware update why does it take an hour and still not working?

Grakky by I've been here awhile
  • 305 Views
  • 1 replies
  • 0 likes

Rogers/yahoo email

I can't log into my Rogers email account all of the sudden on any device. When I try it says it will send me a pass code to the very email address I can't get into! When I click onto other ways to log in it gives an error. In the past once it goes to...

Vintagedawn by I've been here awhile
  • 421 Views
  • 1 replies
  • 0 likes

No Internet or Phone or TV for 3 Days

I have bin on the phone for the last 3 days for Roger’s reps and no one can seem to help me … paying for a service I can’t even use … someone help asap         ***Edited Labels***

Kevin8787 by I've been around
  • 314 Views
  • 1 replies
  • 0 likes

Resolved! Ignite New Connection Issues

Had new Roger’s ignore connection yesterday and disconnected my existing bell. The Roger’s internet worked fine till midnight and lost the internet connection midnight.Trying to restore my connection back for an issue at Roger’s back office.It’s been...

Raj-kotha by I've been here awhile
  • 654 Views
  • 2 replies
  • 0 likes

Ping spikes/Jitter spikes for gaming

Hey so Rogers have been having issues in regards to online gaming and I haven't been able to solve it. I thought it would go away on its own but it still persists. I have used a ping test and correlated it with my online game via ethernet cable and f...

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pop11 by I've been around
  • 972 Views
  • 3 replies
  • 0 likes

Ping spikes and packet loss (connected by ethernet)

I have tried multiple approaches to solving this issue, it has been weeks. I've had two technicians at my home. The first technician told us to upgrade to Ignite and it would solve our problems. Got Ignite 1.5 Gigabit internet, and the problem persis...

mikegrossi by I've been here awhile
  • 1818 Views
  • 5 replies
  • 0 likes

Resolved! Large ping spikes

Hello, I have had issues with my internet for the past 8 or so months. I get very brief windows of good steady ping then it shoots off wildly for hours. I originally figured it was due to peak times and that kind of thing, because the steady times fi...

Stimmerr by I plan to stick around
  • 7737 Views
  • 30 replies
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5 days not happy and cancel my subscription.

Hi good day my shaw/rogers internet install it on feb 20 and after they install some of my kids room and my room too is too weak signal and I call the service and they need a wifi pods and then I ordered that pods when they arrived I plug in and stil...

gharnics by I've been around
  • 336 Views
  • 1 replies
  • 0 likes

How do I get a Registration Key?

I am trying to get a secondary email address and in the two days have talked with level one tech's and been disconnected both times. I have my primary address but when I go [quote]Go to the Rogers Member Centre.Enter your Rogers Yahoo! email address ...

ryote49 by I plan to stick around
  • 315 Views
  • 0 replies
  • 0 likes

Internet service

The worst Internet and customer service on planet earth. Don’t even go for them     ***Edited Labels***

Ahmad3 by I've been around
  • 366 Views
  • 1 replies
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2 Wifi 1 Modem

I have 2 available wifi 1 modem. I see the one I have and can do 10.0.0.1 all good. However my old wifi and password still work. It's like if I had a second modem. however the old one I cannot find it or list it. It just shows up in available wifi an...

mxnut by I've been around
  • 321 Views
  • 1 replies
  • 0 likes

Pods

Hello. I have a tv that freezes in my house. I used the rogers wifi app and ran a test. Any device in that corner of the house gets weak signal. I asked rogers for a pod and was told a $5 monthy charge. I recall getting an email awhile back where the...

peavyjay by I've been here awhile
  • 903 Views
  • 3 replies
  • 0 likes

Modem Suddenly Blocking Website

I have Rogers ignite modem/router and all of a sudden we do not have access to website audible.ca. I have logged into the modem/gateway and there are no parental controls that have been added. Model: CGM4140COM. Any ideas how to stop websites being b...

KPS1 by I've been around
  • 7238 Views
  • 21 replies
  • 1 likes

Resolved! Yahoo email app on iphone or ipad not opening

I have updated the latest version of the yahoo email app on my iphone 13 and ipad 5th generation.I have also rebooted both devices.  When I launch the app, it is not opening my email, a black box is displayed.  I am running iOS 17.3.1 on my iphone an...

martha3 by I've been here awhile
  • 1129 Views
  • 3 replies
  • 0 likes

Resolved! Adding More Wired Ports on Ignite Modem

Is there any way to add more Ethernet ports ( e.g via a 3rd party switch) to my current 4-port Ignite router without disruption to any of my other services (TV)?Thanks,   **Labels Added**

dblues by I plan to stick around
  • 8226 Views
  • 25 replies
  • 0 likes

Resolved! Change DNS IP for CGM4331COM

Hi, I cannot find the option to change DNS to my custom DNS server on CGM4331COM which I recently received as a replacement for Hitron Coda.  I'm using my own DNS server hosted locally with an ad filter and configuration for my local devices. Also, I...

MarynaT by I've been here awhile
  • 10831 Views
  • 20 replies
  • 0 likes