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Resolved! Cannot Change Wi-Fi Settings on XB7

So I have been told that I can no longer change any of my wifi settings on my XB7 using the web interface?   All interactive areas are greyed out, I can't change the SSID, password, channel, or mode.  my 2.4Ghz network only broadcasts wifi g/n (5Ghz ...

nuklz96 by I've been here awhile
  • 1668 Views
  • 8 replies
  • 0 likes

Speed Tests

  Upload Speed is Faster than Download Speed: Not just Rogers Speedtest but other Rogers sites and even Bell Cda not so fast at 49.2 down. Surprisingly Fibernetics clocked in at 355.23, CIRA in at 280. Guess there is a lot of Ignite TV activity usin...

230619 Rogers speedtest.jpg
FredGarvin by I plan to stick around
  • 727 Views
  • 5 replies
  • 0 likes

Horrible intermittent latency issues, any advice?

I've had 3 Rogers techs sent out, one who replaced the gateway and another which identified it as a "neighborhood node issue" and said technicians would be sent to make some adjustments to the neighborhood node. For several hours each day, the latenc...

Resolved! 1.5gbps service less reliable than 100mbps?

Hi i recently got Ignite 1.5gbps internet service and I'm finding the speed to be inconsistent and that i have semi-frequent internet disconnects. Previously i has 100mbps service through a reseller that was rock solid using the same cable lines. I h...

Georgr by I'm here a lot
  • 1199 Views
  • 9 replies
  • 0 likes

Slow Speeds

Rogers upgraded my speeds to 1.5 Gb the modem is hardwired to tcplink AC11000 .I log into router run speed test from router I get 720 Mbps consistently .Not seeing anything close to 1.5 kind of a marketing scam if they can’t offer the speeds advertis...

User0549 by I'm here a lot
  • 1693 Views
  • 10 replies
  • 0 likes

Coax to Ethernet Adapter

Someone mentioned online that I cannot use the ethernet port on the set top box to connect my PC. The Rogers technician said it was possible. Just want to confirm what is actually possible? If not possible, I'm looking for a coax to ethernet adapter?...

falcios by I'm an enthusiast
  • 537 Views
  • 4 replies
  • 0 likes

Resolved! yahoo member login broken on chrome

Works with chrome incognito for some reason, but  withregular chrome the login window is blank.  I'm trying to login to  my yahoo home page.     ***Edited Labels***

mikexp by I plan to stick around
  • 595 Views
  • 7 replies
  • 0 likes

mail being sent to trash

earlier today, people in my address book started receiving emails claiming to be from me. They are not.  My first reaction was to logon and change my password. Later in the day, I noticed that I haven't been receiving emails since 9:20 this morning, ...

weegeordie by I plan to stick around
  • 529 Views
  • 2 replies
  • 0 likes

Ignite Service down

My system always goes down, they say they need to send technician over to look at my cables and equipment, yet the only one in the neighborhood with this same service and equipment experiencing issues!I swear they cut me off on purpose to come in for...

Cg19666 by I've been around
  • 263 Views
  • 1 replies
  • 0 likes

How Can I Keep an Email Account Active After Cancellation?

Hello,   I have several email accounts that I'd like to keep after cancelling my Rogers subscription. As I understand, email accounts become inactive after account cancellation, and are then terminated after 30 days. I don't want to lose access to th...

Tzad by I plan to stick around
  • 2833 Views
  • 4 replies
  • 0 likes

Ongoing Packet Loss Issue and Router Randomly Disconnectiong

Hi, I live in the Waterloo,ON area and for the past couple of months I have been getting major packet loss and connection issues. The issue was "fixed" about 2 months ago until we had an internet and Rogers outage on June 1st. I have been going back ...

lyacon by I've been here awhile
  • 491 Views
  • 3 replies
  • 0 likes

You must update your Rogers email account settings

I got an e-mail on one of my e-mail accounts this morning. Interestingly I only got it on one of our accounts, not the other three accounts that my wife and I have.   At first I thought it was phishing, but it appears that people who use certain e-ma...

57 by Resident Expert
  • 95959 Views
  • 326 replies
  • 3 likes

Resolved! Home WIFI down in Lowertown (Ottawa)

Hi,Does anyone know why there's a disruption in internet service in the Lowrrtown area of Ottawa?Thank You!Christa     **Added Labels**

Cnoel81 by I've been around
  • 247 Views
  • 1 replies
  • 0 likes

Email Down

It seems like there a system wide issue with email accounts not working. Why is there no communication from Rogers visa the web site or twitter to let us know what’s going on?   ***EDITED LABELS***

mjn5440 by I've been around
  • 13644 Views
  • 78 replies
  • 15 likes

Band Steering (XB7) and Smart home connections

So, I was hoping once and for all to get definitive answers to a question that I have never been 100% clear about. I have an XB7 (and formerly and XB6) where I was careful NOT to enable band steering and kept my 2.4 and 5 GHz SSID's separate. Reason ...

DrMike by I'm a trusted contributor
  • 2999 Views
  • 20 replies
  • 0 likes

How Can I Recover My Rogers Email Address from a Disconnected Account?

Hello, I had a Rogers email address, which my father set up for me as a child. I grew up using this email exclusively. I have many services and accounts associated with this email. My father recently moved to another country and cancelled his Rogers ...

Tzad by I plan to stick around
  • 965 Views
  • 4 replies
  • 0 likes

No Ranging Response received - T3 time-out

Hi all, I've been researching this problem for the last few weeks, and notice many people have similar issues. I have a tech come over a week from now, and want to make sure I ask all the right questions and have him/her check everything they should....

Lodar by I've been here awhile
  • 14088 Views
  • 24 replies
  • 1 likes

No internet

My internet just stopped working. I am trying to reach technical support and find out from the automated service that there’s work being done in my area and so there is service interruption.I received no prior warning-notification of this. I work fro...

Adebaba1 by I plan to stick around
  • 277 Views
  • 1 replies
  • 0 likes