You should be able to get 900+ mbps down and 30 up using an Ethernet (Blue wire) connection. However, not all devices are capable of that speed, especially using WiFi. What is the make/model of your laptop? Do you have any other devices that you can check with - say a newer cell phone? This may give you higher than you've seen, but don't expect 900+ using WiFi.
Rogers probably closed the ticket by measuring the speed at your location and finding nothing wrong. We have found that a low speed is almost always "customer related" like poor WiFi, setting in a device, device age/type, etc.
WiFi help. https://www.rogers.com/support/internet/optimize-your-home-wifi
The fact that speed went down with the Ethernet connection is concerning, because it should be faster. Which modem/gateway make/model from Rogers do you have? Are you connected directly to the Rogers Modem/gateway? Do you have your own router with the modem/gateway bridged? If so, what make/model router? Sometimes there are settings within Windows that can slow a computer.
Regarding Windows, we have seen Auto-Tuning cause issues. Here's a link that may be helpful:
https://www.thewindowsclub.com/slow-ethernet-speed-on-windows
Another test you can do is as follows: Run speedtest with your computer connected via Ethernet. At the same time, run speedtest on other devices. Add up the speedtest results. Or download a large file to several devices, with at least one connected via Ethernet. If possible connect more via Ethernet since WiFi may be limiting.
@Santhoshkptm wrote:
My laptop is almost new. Has Intel 10th Gen i5 processor with 6GB Ram, 2GB NVIDIA, and Windows 11. My phones are new too (Samsung A53). I could even accept the speed wirelessly, but with wired, I'm seriously concerned.
The maximum download speed that you will see on a wired Gigabit Ethernet will be around 940 Mb/s. Here are some other speed tests that you can try:
https://www.waveform.com/tools/bufferbloat
These sites use different methods to measure download/upload speeds but the results should be comparable.
If you are still seeing slow speeds, even over wired Ethernet, it's possible that it could be due to a Rogers problem but it's most likely a problem on your side. Try rebooting/power-cycling your gateway. Also check your Ethernet cable -- it should have 4 pairs/8 wires inside.
@NorthVanIsland wrote:
I get 296 and 51 and frequent total hangs every evening. Not my equipment for sure. Not sure I can handle the frustration of trying to get some customer service on this - already had the modem from them upgraded. Didn't help the problem and maybe even got worse.
Are you running in a standard Rogers-supported configuration or are you running on your own networking gear with your Ignite Gateway in Bridge Mode?
@NorthVanIsland wrote:
I get 296 and 51 and frequent total hangs every evening. Not my equipment for sure.
Please go to the following link and test the speed at the modem/gateway using the Home Connect App. If that test shows a low speed, then you'll need to contact Rogers again to have it sorted. You can PM the mods on this forum and they can assist.
If however, the speed at the modem/gateway is 1 Gbps (I assume that is your plan speed), then it is very likely to be something in your setup. For example, are you connected via Ethernet or WiFi. If WiFi, there are lots of factors at your location that can slow WiFi. Try a web search for "low WiFi speed" or similar. There is lots of information on that topic. FYI, we have had a huge number of posts from people complaining about poor speed, but if the speed at the gateway is "good", then it's almost always an issue with the customer equipment or setup. See link below:
+1 for @57 's suggestion but as far as I know, you cannot run a speed test through the Home Connect app when your gateway is in Bridge Mode, which is why I asked @NorthVanIsland for more information in my previous post.
@mrasimonline : Please read my post 2 posts up from yours. Also check out the following similar threads:
We get hundreds of similar comments/questions per year about speed and in almost every case the issue is with the customer's equipment, or firmware, or software, or WiFi congestion, etc. If you're not right next to the gateway, then 300 is not bad via WiFi. What is it when your tablet or phone are right next to the gateway? You should be able to get about 940 Mbps with an Ethernet connection, but the computer and associated software, firmware, settings, etc need to be capable of that. The links I provided also show how to test the speed coming to your modem using the Home Connect app. If you get 1Gbps at the modem, then any slowdowns are due to your setup.
@mrasimonline are you in a house or townhouse with a basement mechanical room or in an apartment with a mechanical room? I'm wondering why the modem is in the mechanical room when there is probably a better location for it somewhere upstairs?
Is the modem an XB7 or XB8, that is cable connected?
Or, is the modem an XB8 modem that is connected to a fibre Optical Network Terminal via the modem's port #4 (lower right hand port).
Here is Rogers current modem lineup, with the XB8 at the top left (gen 3), XB7 just to the right of that (gen2):
https://www.rogers.com/support/internet/setup-install
Is there a requirement for the modem to be located in the mechanical room in order to connect to the home ethernet or telephone cabling?
Just to point out, if the modem is coax cable connected, and there are coax cables running upstairs, you can connect the inbound Rogers coax cable to one of the coax cables that runs upstairs by using an F-81 connector which looks like this:
https://www.homedepot.ca/product/ideal-3ghz-f-splice-adapter-10-pack-/1000751479
That is a higher frequency connector than what is used in typical wallplates. If you're looking to scrounge a connector for test purposes, you could remove a wallplate from the wall, disconnect the cable from the F-81 connector at the back of the wallplate and use the whole assembly for test purposes. When done, simply reconnect the cable to the back of the wallplates F-81 connector and reinstall the wallplate.
If the modem is coax cable connected, and with no reason to remain in the mechanical room to feed house ethernet or telephone cabling, the modem can sit anywhere in the house where there is a coax cable outlet. The only caveat is that you should have RG-6 cabling running upstairs. The cable jacket will have the manufacturers data printed on it. In that data you will see either RG-59 or RG-6, with RG-6 being the preferred cable type due to its lower signal losses at higher frequencies.
If the modem is connected to a fibre ONT, that connection is via ethernet. If you have ethernet cabling in the home, then you can connect the ONT's ethernet output to an ethernet cable that runs upstairs, and connect the modem to the other end of that ethernet cable, somewhere upstairs.
If the problem is that the fibre entry point is in the basement, its possible to connect a fibre patch cable to the existing cable with a connector in order to relocate the ONT to a more suitable location. Here's an example:
SC/APC to SC/APC Single Mode SIMPLEX Patch Cable - 9/125um
Assuming that the mechanical room isn't finished, its probably possible to drill up into a wall, from the mechanical room, cut an appropriate hole in a wall, install a low voltage bracket and wallplate with a fibre keystone to connect the fibre cable. On the other side of the keystone you would need another fibre cable to connect the ONT and then the modem. This isn't hard to do, it just takes accurate measurements to ensure that you're drilling up into a wall. In a worst case situation, you could call someone in to fish a fibre cable up from the mechanical room. Rogers techs won't fish cables inside the home, but, you could call in an electrician or private cable installation company to do this.
The whole situation depends on what type of cable the modem is connected to and any requirement to connect to house ethernet and/or telephone cabling.
Fwiw, if you're looking at wifi testing via laptop or phone, walk down to the mechanical room and with the modem in sight, run a speedtest to see what you get. Also fwiw, when you're on the speedtest.net sight, download the speedtest app, and the speedtest cli (command line interface). Unzip and park the speedest cli somewhere where it easy to navigate to via command line. Run the speedtest.exe file. It will automatically determine which server to use, although its possible to use a specific server instead of the server that it selects on its own. To see the options, run speedtest -help
I suspect that if you run the speedtest cli, you will find that the results will be higher that what you see when you run the web browser test.
Food for thought......
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